2 of 2 Contract Management Information System Jobs in Northampton

agreements can be met on a monthly basis To work alongside the Data Analyst in helping manage and maintain customer data into the internal system ensuring it means all requirements specified by the business. To provide administrative support to the shared managed service desk The Service Desk Administrator will … ideally have Experience of working in an IT environment Experience of using a service management system such as ServiceNow Awareness of ITIL framework General knowledge of Third party support agreement(s) A basic understanding of Service level agreements or arrangement(s) Excellent Customer Service & Telephone handling skills ...

scheduling and dealing with Engineer queries, ensuring account service level agreements are met and any penalties avoided. Ensure timely and accurate transfer of information and updates between Ricoh and the clients call logging systems/email, maintaining high levels of data integrity. Adherence to Ricoh Policies and procedures … ensure high quality and efficiencies. Adherence to client specific policies such as escalation procedures. Ensure the accurate management of Stock Management within the respective systems To provide the Service Delivery Manager and field based teams with communication of the accounts activity, including performance, response times ...