The AWS Connect Support Engineer
Newham, Northumberland, United Kingdom
Adecco
and ensure timely resolution using ITSM tools. Follow SOPs for incident handling, escalation, and documentation. Technical Troubleshooting Diagnose and resolve call routing issues, integration problems, and performance bottlenecks. Perform root cause analysis using CloudWatch logs. Collaboration Work closely with telephony managers, system architects, and IT teams to implement improvements. Upskill colleagues on AWS Connect capabilities. Reporting Provide More ❯
Employment Type: Contract
Rate: GBP 500 Daily
Posted: