IT Operations Support Analyst - Northwich, UK
- Hiring Organisation
- Randstad Digital
- Location
- Northwich, Cheshire, North West, United Kingdom
- Employment Type
- Contract
- Contract Rate
- £17 - £18 per hour
perform root-cause analysis, and handle hardware and software change requests. Provide both onsite and remote support to maintain local infrastructure and ensure high service availability. Collaborate with global IT teams, partners, and vendors while conforming to ITIL processes. What We're Looking For: Experience: At least 2 years … experience in a technical IT customer support (2nd level IT support) role. Skills: Strong familiarity with Windows 11, MS Office 365, mobile phone support, remote software (Bomgar), VPN, and incident management tools. Excellent customer service and problem-solving skills are required. Education: A degree in Computer Sciences ...