3 of 3 Contract Service Management Jobs in Norwich

resolve incidents relating to desktops, laptops, applications and associated equipment. Build, install, configure, upgrade and maintain IT equipment and software. Manage incidents and service requests within the IT service management system. Support Active Directory, Windows devices, Microsoft 365, Citrix and endpoint security tooling. Carry out site visits … Active Directory, Windows 11 and Microsoft 365. Experience troubleshooting desktop and laptop hardware, software and peripherals. Knowledge of Citrix, endpoint security and asset management solutions. Strong customer service, communication and problem-solving skills. ITIL Foundation knowledge or equivalent service management experience. Full valid UK driving licence ...

Service Desk Analyst Location: Norwich Contract Type: Temporary Hourly Rate: £17.21 p/h, paid to Umbrella Contract Length: 3 months intially Working Pattern: Full Time, 37.5 hours per week Our client, a reputable organisation within the public services sector, is seeking a dedicated IT Service Desk Analyst … contribute to a customer-focused environment while providing essential IT support. Key Responsibilities: Serve as the primary point of contact for IT-related incidents, service requests, and queries, catering to both clinical and corporate customers. Collaborate effectively with the Service Desk team to act as an interface between ...

customer-focused IT professional looking to make a real impact? We are looking for an IT Service Desk Analyst to join our busy Digital Services team. In this role, you will serve as the single point of contact for technical support across both clinical and corporate teams. Supporting over … hardware, software, and network issues. Key Responsibilities First-Line Support: Provide clear, friendly telephone and digital support to diagnose and resolve technical incidents. Incident Management: Accurately record, classify, prioritize, and monitor tickets within our IT service management system in line with SLAs. System Administration: Manage user accounts ...