Service Desk Analyst
- Hiring Organisation
- Certes IT Service Solutions
- Location
- Nottingham, Nottinghamshire, East Midlands, United Kingdom
- Employment Type
- Contract
- Contract Rate
- £150 - £175 per day
Service Desk Analyst Digital Technologies Overview We are looking for a customer-focused IT Service Desk Analyst to join a high-performing Digital Technologies Service Desk. You will act as the first point of contact for IT, AV, telephony and security-related incidents … service requests, delivering responsive, high-quality support and an excellent user experience. Key Responsibilities Provide first-line support via phone, email and remote tools Log, categorise and prioritise incidents and service requests using a service management system Diagnose and resolve a broad range of IT issues across ...