2 of 2 Contract Customer Service Jobs in Oxfordshire

Job Title: Service Desk Analyst/1st Line Support Location: Theale, UK Type: Full-Time (Mon-Fri, 40 hours/week) Reports to: Service Desk Manager Overview We're looking for a proactive and customer-focused Service Desk Analyst to join our ServiceNow team. You'll be the first point of contact for technical support, helping … sessions and creating user-friendly content like the "Tech Tuesday" tips newsletter. This role requires strong communication skills, attention to detail, and a genuine passion for IT support and service excellence. Key Responsibilities Provide first-line IT support for hardware, software, and applications (Windows 10/11, M365, etc.) Manage tickets from creation to resolution or escalation Troubleshoot issues … and hybrid environments (on-prem/Azure) Good understanding of networking basics (IP, DNS, WiFi, etc.) Experience with Active Directory, SCCM, Intune, and EUC management Excellent communication and customer service skills Able to explain technical issues to non-technical users Fluent in written and spoken English Desirable: Exposure to automation, scripting, or low-code tools (e.g. Power Platform More ❯

months, likely to extend to 12 months. This role reports to the Director and works closely with the management team. We are looking for someone with a strong helpdesk, service desk or customer service background who has had a taste of leadership. A technical background is also preferred. Responsibilities: Lead the team, ensure that customers always receive … exemplary service. Logging, investigating and resolving customer requests and progressing them in line with defined SLAs whilst keeping the customer fully up to date. Creation and distribution of internal and external reports. Monitoring the service desk system to ensure that all tickets are correctly logged, prioritised and handled within SLA. Write and maintain documentation that aids support … and the customer (FAQ’s, troubleshooting guides, knowledge base articles). Deliver occasional training to customers and colleagues. Cover out of hours on call work on a scheduled basis. Desirable skills: Excellent verbal and written English SQL knowledge Strong mentality Excellent organisational skills Problem solving skills Presentable and confident in presentation/public speaking. More ❯