2 of 2 Contract Customer Service Jobs in Oxfordshire

considered*Role Requirements* Provide 1st and 2nd line onsite and remote technical support for users, covering desktop, laptop, mobile, and application issues.* Support and resolve technical queries, incidents, and service requests using Ivanti ticketing system.* Complete device builds, deployments, and troubleshooting for Windows devices and Microsoft technologies.* Offer walk-up support and floorwalking services* Manage asset inventory, device repairs … e.g. M365, Active Directory, Intune, JAMF, Autopilot)* Experience with Ivanti (or similar) ticketing systems, including queue management.* Ability to diagnose and resolve common user queries and technical issues.* Exemplary customer service and communication skills* Takes a proactive and professional approach.* Experience supporting deployments, builds, floorwalking, and VIP users.* Asset management and device build/deployment experience.* Knowledge of More ❯

HP and Lenovo laptops and desktops, working under the guidance of senior technicians as required. HP or Lenovo SQ training is desirable but not essential. Key Responsibilities Attend designated customer sites to perform laptop and desktop break/fix activities Conduct hardware repairs, reassembly, and component swaps following guidance Support diagnostics and troubleshooting of HP and Lenovo devices Use … a mobile service app to: Manage and update tickets Collect and return parts daily Record completed work and close tickets Follow instructions from senior engineers for BIOS updates, branding, and other tasks Maintain safe working practices and report issues to the support line Deliver professional customer service while onsite Requirements L2-level knowledge of laptops and desktops … Strong time management and organisational skills Flexibility to work across multiple sites Desirable Skills Previous experience in deskside support or IT helpdesk roles Familiarity with ticketing systems and mobile service management apps HP or Lenovo SQ certification (advantageous but not essential More ❯