e.g. Power Automate). Understanding of enterprise IT services such as Active Directory, Exchange, PKI, and monitoring tools. Awareness of agile delivery practices and DevOps principles. Industry certifications (e.g. ITIL Foundation, PRINCE2, AgilePM). Experience working in secure or regulated environments (e.g. defence, government, critical infrastructure). If this looks like something that could be suitable please don't hesitate More ❯
with an ability to produce technical reports and articulate risk to non-specialists. o Strong communication skills with the ability to document incidents clearly and concisely. o Familiarity with ITIL processes, change management, and major incident handling. o Eligibility for UK Security Clearance (SC/BPSS level minimum). Desirable o Experience of managing Linux systems at scale. o Experience More ❯
contracts - should be longer term + SC Cleared roles + Working hybrid out of Reading + Inside IR35 - 80 to 100 per hour Key Skills: + SC Cleared + ITIL v4 What you will do as a Service Delivery Manager Support the delivery of business services, ensuring they meet performance, compliance, and customer expectations. Coordinate service onboarding and transition, working … and contributing to a positive delivery culture. What you'll bring Experience supporting the delivery of business services in secure or complex environments. Understanding of service management frameworks (e.g. ITIL, DDaT) and operational governance. Ability to manage service issues, coordinate with stakeholders, and contribute to improvement initiatives. Familiarity with business systems, identity management, and secure service principles. Strong communication skills … e.g. Power Automate). Understanding of enterprise IT services such as Active Directory, Exchange, PKI, and monitoring tools. Awareness of agile delivery practices and DevOps principles. Industry certifications (e.g. ITIL Foundation, PRINCE2, AgilePM). Experience working in secure or regulated environments (e.g. defence, government, critical infrastructure). This is not an exhaustive list, and we are keen to hear from More ❯
and contributing to a positive delivery culture. What You'll Bring: Experience supporting the delivery of business services in secure or complex environments. Understanding of service management frameworks (e.g. ITIL, DDaT) and operational governance. Ability to manage service issues, coordinate with stakeholders, and contribute to improvement initiatives. Familiarity with business systems, identity management, and secure service principles. Strong communication skills … e.g. Power Automate). Understanding of enterprise IT services such as Active Directory, Exchange, PKI, and monitoring tools. Awareness of agile delivery practices and DevOps principles. Industry certifications (e.g. ITIL Foundation, PRINCE2, AgilePM). Experience working in secure or regulated environments (e.g. defence, government, critical infrastructure). This is not an exhaustive list, and we are keen to hear from More ❯
Reading, Oxfordshire, United Kingdom Hybrid/Remote Options
Syntax Consultancy Ltd
and experience: Own and drive the Change Management process, ensuring efficient coordination and communication of all Change Requests. A strong understanding of Change Management principles is a must i.e. ITIL or similar. Involving Critical National Infrastructure (CNI) and secure Government environments. Log, track, and prioritize Changes , ensuring accurate impact assessments, risk evaluations, and necessary approvals. the ability to identify and … manage risks to ensure smooth deployment of changes in the live environment. Continuously improve processes for simplified Change management. Communicate planned Changes to affected customers and stakeholders. Desirable: ITIL v4 Foundation certification. More ❯