levels of a business, internal and external - Essential * A team player used to learning new skills & taking on new challenges - Essential * Experience operating within ITIL aligned IT teams - Desirable * A friendly and approachable disposition - Essential This job description is not exhaustive, and the job holder will be required to carry More ❯
skills citizen developers and share ideas and innovative approaches. Qualifications Required: Microsoft Power Platform certifications (i.e. Fundamentals, Functional Consultant, Developer) Nice to have's ITIL v3/v4 Foundation level qualification or equivalent Experience Required: Excellent IT skills, preferably a degree qualification in a computing subject (or equivalent experience) Extensive More ❯
skills citizen developers and share ideas and innovative approaches. Qualifications Required: *Microsoft Power Platform certifications (i.e. Fundamentals, Functional Consultant, Developer) Nice to have's *ITIL v3/v4 Foundation level qualification or equivalent Experience Required: *Excellent IT skills, preferably a degree qualification in a computing subject (or equivalent experience) *Extensive More ❯
Enhance incident workflows through automation and streamlined escalation paths. The successful Incident Assurance Manager will have: Proven experience in IT Operations or Service Management (ITIL environment). Strong stakeholder management, communication, and coordination skills. Ability to stay calm under pressure and solve problems proactively. Experience with ITSM tools (e.g., BMC More ❯
and inventory management. Familiarity with SDN/NFV, cloud-native architectures (Kubernetes, microservices), and DevOps practices. Knowledge of TM Forum standards, Open APIs, and ITIL frameworks. Define architecture patterns for automation, zero-touch provisioning, closed-loop assurance, and AI/ML-driven operations. Ensure compliance with TM Forum frameworks (eTOM More ❯
travel to various locations across Hampshire, with a full UK driving licence essential due to potential unsocial hours and limited public transport options. Qualifications: ITIL V3 Foundation or ITIL V4 equivalent (desirable), experience with ServiceNow (desirable). Essential Criteria Previous experience in ICT operational delivery. Proven support experience with Windows … and deliver service improvements. Strong customer service ethos. Proven ability to create and manage documentation. Excellent communication skills. Full UK driving licence. Desirable Criteria ITIL V3 Foundation or ITIL V4 equivalent. Experience with ServiceNow. If you are passionate about delivering high-quality support, thrive in a dynamic environment, and are More ❯
travel to various locations across Hampshire, with a full UK driving licence essential due to potential unsocial hours and limited public transport options. Qualifications: ITIL V3 Foundation or ITIL V4 equivalent (desirable), experience with ServiceNow (desirable). Essential Criteria Previous experience in ICT operational delivery. Proven support experience with Windows … and deliver service improvements. Strong customer service ethos. Proven ability to create and manage documentation. Excellent communication skills. Full UK driving licence. Desirable Criteria ITIL V3 Foundation or ITIL V4 equivalent. Experience with ServiceNow. If you are passionate about delivering high-quality support, thrive in a dynamic environment, and are More ❯
