1 of 1 Contract SLA Jobs in Paisley

technology that just works? What will a Service Analyst 's job involve? Ensure delivery of work package or elements thereof, incidents or service requests in-line with outcome or SLA/KPI commitments. Support during incidents with production services, with clear communication to stakeholders. Identify and help people who are resolving issues. Engage with customer to understand their needs and … ensure those expected outcomes are met. Produce relevant reports on SLA/KPI in a standard format and agreed timeframe. Promote Continual Improvement. Provide customer focused assistance for staff and volunteers within BRC in locations across the UK and overseas. Support colleagues both remotely and in person. Troubleshoot issues across the operational eco-systems. Investigate issues and work with colleagues More ❯