Peterborough, Cambridgeshire, East Anglia, United Kingdom
Global Technology Solutions Ltd
German speaking service desk/customer services Location Hampton, Peterborough Pay - £15 per hour, after 3 months goes up to £17.46 Contract 3 months with potential extensions Hours 7.5 hours a day, between 06:30 and 18:00 maximum of 2 weekends a month, get the days back … in the week. Required skills: fluent German and English speaking, with strong all round communication skills Plenty of Customerservice experience Previously required to complete calls/make bookings. Experience with Microsoft Word/Excel/PowerPoint/Outlook Speaking/typing in English to a professional level. … certificated desirable but not essential. Requirements: Regularly updating incidents logged on the Incident Management system and provide end users with a technical solution within Service Level Agreements. Proactively keeping Customers informed on incident or request status and progress. Escalate incidents where a first time fix is not possible to more »
a month, get the days back in the week. Required skills: - fluent German and English speaking, with strong all round communication skills - Plenty of Customerservice experience - Previously required to complete calls/make bookings. - Experience with Microsoft Word/Excel/PowerPoint/Outlook - Speaking/typing … certificated desirable but not essential. Requirements: - Regularly updating incidents logged on the Incident Management system and provide end users with a technical solution within Service Level Agreements. - Proactively keeping Customers informed on incident or request status and progress. - Escalate incidents where a first time fix is not possible to … either 2nd line support or the relevant resolver group. - Adhering to Incident management procedures. - Monitor, progress, and resolve incidents whilst ensuring customer satisfaction through proactive updates, frequent contact and escalation where necessary. - Keeping up to date with the current standard procedures. - Proactively maintain and develop knowledge, skills and experience more »
Peterborough, Cambridgeshire, East Anglia, United Kingdom
Global Technology Solutions Ltd
a month, get the days back in the week. Required skills: - fluent Lithuanian and English speaking, with strong all round communication skills - Plenty of Customerservice experience - Previously required to complete calls/make bookings. - Experience with Microsoft Word/Excel/PowerPoint/Outlook - Speaking/typing … certificated desirable but not essential. Requirements: - Regularly updating incidents logged on the Incident Management system and provide end users with a technical solution within Service Level Agreements. - Proactively keeping Customers informed on incident or request status and progress. - Escalate incidents where a first time fix is not possible to … either 2nd line support or the relevant resolver group. - Adhering to Incident management procedures. - Monitor, progress, and resolve incidents whilst ensuring customer satisfaction through proactive updates, frequent contact and escalation where necessary. - Keeping up to date with the current standard procedures. - Proactively maintain and develop knowledge, skills and experience more »