1 of 1 Contract Customer Service Jobs in Poole

expert understanding of our customers requirements and support our London Field Services team. You will contribute towards the long-term development of the Service Operations Centre and help to establish our department with both internal and external customers. Key Responsibilities: Taking calls through the Telephony System from Field Engineers … performance by liaising with the TfL fault desk, 3rd Parties, Engineers and Field management as needed Carry out intelligent allocation of faults to Field Service Engineers and Contractors making use of the matrix to ensure we assign faults to an appropriately skilled engineer. Ensure the process for time sensitive ...