2 of 2 Contract Customer Experience Jobs in Portsmouth

Change tickets and the creation of reports as required. Updating Maintenance Task Analysis with trend analysis on all hardware incidents. Skills, Qualifications and Experience Essential Comfortable using MS Office applications Able to analyse large datasets and identify key messages/trends for presentation Self-starter able to work with … levels both internal and external Full UK Driving Licence Desirable Working knowledge of industry-standard support ticketing tools (eg Remedy) Knowledge and experience of ITIL Service Management processes Experience working in a support function or environment (Service Desk, Customer Experience) Maintenance/administrator experience ...

Change tickets and the creation of reports as required. Updating Maintenance Task Analysis with trend analysis on all hardware incidents. Skills, Qualifications and Experience Essential Comfortable using MS Office applications Able to analyse large datasets and identify key messages/trends for presentation Self-starter able to work with … levels both internal and external Full UK Driving Licence Desirable Working knowledge of industry-standard support ticketing tools (eg Remedy) Knowledge and experience of ITIL Service Management processes Experience working in a support function or environment (Service Desk, Customer Experience) Maintenance/administrator experience ...