2 of 2 Contract ITSM Jobs in Portsmouth

Portsdown Technology Park Security Clearance: SC (or ability to obtain) We are looking for a customer-focused Service Desk Analyst to join our IT Service Management function supporting a secure MOD private cloud environment. This role is ideal for individuals with experience in Service Desk Analyst/Service Operations … Experience in a Service Desk Analyst position. Working knowledge of ITIL processes (Incident, Request, Service Desk). Experience with Jira Service Management or similar ITSM tooling. Experience using Confluence Excellent communication and customer-service skills. Strong problem-solving and triage ability in line with 1st and 2nd line support. Eligibility ...

Systematix and we are currently looking for an ITSM-ServiceNow Business Analyst for our client. This role is based anywhere in the UK and is fully remote. ABOUT THE PROJECT: Our client, a global leader in the Biotech and Life Sciences space, is implementing ServiceNow as part of a global … IT service transformation initiative, focused on standardizing ITSM processes across a complex enterprise environment. This role will be embedded within the global ServiceNow delivery team. ABOUT THE RESPONSIBILITIES: Gathering and documenting ITSM requirements across Incident, Problem, Change, and Request Management Translating business and operational needs into functional and technical specifications ...