Service Desk Analyst
- Hiring Organisation
- Carbon 60
- Location
- Portsmouth, Hampshire, Southwick, United Kingdom
- Employment Type
- Contract
- Contract Rate
- £28000 - £35000/annum
Technology Park Security Clearance: SC (or ability to obtain) We are looking for a customer-focused Service Desk Analyst to join our IT Service Management function supporting a secure MOD private cloud environment. This role is ideal for individuals with experience in Service Desk Analyst/Service Operations … diagnosis, resolving issues where possible. Escalate incidents to resolver groups following defined workflows. Maintain accurate and clear records of all interactions. Use and improve knowledge articles in Confluence. Support major incident communication and coordination. Contribute to service improvement initiatives. Work in alignment with ITIL 4 practices ...