IT Service Desk Team Leader
- Hiring Organisation
- Randstad Delivery
- Location
- Portsmouth, Hampshire, United Kingdom
- Employment Type
- Contract
- Contract Rate
- £40000/annum
Conduct regular ticket audits and call monitoring to ensure a high standard of customer service and technical accuracy. Reporting: Generate and analyse weekly / monthly performance reports (KPIs) to identify trends, such as recurring technical faults or training gaps. Knowledge Management: Maintain and expand the Service Desk Knowledge … Experience: Previous experience in a Team Lead, Senior Analyst, or Supervisory role within an IT support environment. Technical Knowledge: Proficient in supporting Windows / macOS environments, Microsoft 365, Active Directory, and basic networking (TCP / IP, VPNs). ITIL Framework: A solid ...