standards. Stakeholder Engagement: Ability to communicate effectively with internal customers, technical teams, and external partners. Service Documentation & Process Management: Experience maintaining service records, support materials, and operational procedures. ProblemSolving & Escalation Support: Ability to troubleshoot service issues and support resolution across teams. Continuous Improvement: Contributing to service maturity through documentation, automation, and feedback loops. Team Collaboration: Working effectively More ❯
standards. · Stakeholder Engagement: Ability to communicate effectively with internal customers, technical teams, and external partners. · Service Documentation & Process Management: Experience maintaining service records, support materials, and operational procedures. · ProblemSolving & Escalation Support: Ability to troubleshoot service issues and support resolution across teams. · Continuous Improvement: Contributing to service maturity through documentation, automation, and feedback loops. · Team Collaboration: Working effectively More ❯
You'll Bring Proven technical expertise across multiple infrastructure domains, with a track record of delivering secure solutions. Strong balance between hands-on engineering and technical leadership. A problem-solving mindset and the ability to innovate under pressure. Experience with: Windows and Linux operating systems Virtualisation platforms (VMware, Hyper-V) and containerisation (Kubernetes, Docker) Networking (TCP/IP More ❯
standards. Stakeholder Engagement: Ability to communicate effectively with internal customers, technical teams, and external partners. Service Documentation & Process Management: Experience maintaining service records, support materials, and operational procedures. ProblemSolving & Escalation Support: Ability to troubleshoot service issues and support resolution across teams. Continuous Improvement: Contributing to service maturity through documentation, automation, and feedback loops. Team Collaboration: Working effectively More ❯
standards. Stakeholder Engagement: Ability to communicate effectively with internal customers, technical teams, and external partners. Service Documentation & Process Management: Experience maintaining service records, support materials, and operational procedures. ProblemSolving & Escalation Support: Ability to troubleshoot service issues and support resolution across teams. Continuous Improvement: Contributing to service maturity through documentation, automation, and feedback loops. Team Collaboration: Working effectively More ❯
standards. Stakeholder Engagement: Ability to communicate effectively with internal customers, technical teams, and external partners. Service Documentation & Process Management: Experience maintaining service records, support materials, and operational procedures. ProblemSolving & Escalation Support: Ability to troubleshoot service issues and support resolution across teams. Continuous Improvement: Contributing to service maturity through documentation, automation, and feedback loops. Team Collaboration: Working effectively More ❯
access, network, systems, cloud, and applications). Proficiency in Python and/or PowerShell for data analysis and automation. Experience with SOAR platforms and security automation workflows. Excellent problem-solving, stakeholder management, and collaboration skills. Team leadership or mentoring experience is highly desirable. Preferred Technologies/Tools: Splunk, QRadar, LogRhythm, Sentinel, ArcSight, Elastic, or similar SIEM tools. Familiarity More ❯
to remain calm under pressure and handle unhappy clients with professionalism and politeness. Outstanding attention to detail and excellent time-management skills Evidence of a flair for creativity, problem-solving and troubleshooting. A can-do attitude and positive approach to working in a fast-paced, client-focussed environment. More ❯
