Customer Support Engineer
- Hiring Organisation
- Into Film
- Location
- Salford, Lancashire, England, United Kingdom
- Employment Type
- Contractor
- Contract Rate
- £30,500 - £32,000 per annum, Pro-rata
role in monitoring issues and account activity, analysing these to inform new features and opportunities for the organisation. Main Responsibilities: Provide customer service and manage support queries from users of our products and services, including cases from info@ and support@ email inboxes, phone calls, live chat, etc., via Salesforce … Customer Relationship Management system (“CRM”) Troubleshoot and where necessary escalate technical issues to the Customer Support Engineer Coordinator and/or digital team via JIRA ticketing application Participate in rota for answering the main Into Film phone line Ensure that support documentation, including user-facing Frequently Asked Questions (FAQs ...