and manage Alfresco module packages for system customisation.* Implement and maintain Records Management* Utilise Alfresco APIs for application integration and extension.* Integrate Alfresco with external enterprise applications (e.g., ERP, CRM).* Configure and optimise Solr for content indexing and search performance.* Support and enhance system security, permissions, and compliance.* Administer and optimise databases including PostgreSQL or MySQL.* Monitor, troubleshoot, and More ❯
and manage Alfresco module packages for system customisation. * Implement and maintain Records Management * Utilise Alfresco APIs for application integration and extension. * Integrate Alfresco with external enterprise applications (e.g., ERP, CRM). * Configure and optimise Solr for content indexing and search performance. * Support and enhance system security, permissions, and compliance. * Administer and optimise databases including PostgreSQL or MySQL. * Monitor, troubleshoot, and More ❯
and resolve escalated incidents related to call flows, IVR, agent profiles, and telephony routing. - Maintain and update configuration settings in Amazon Connect and associated telephony systems. - Support integration with CRM platforms such as Pega and third-party tools. - Monitor system performance and conduct root cause analysis for recurring issues. - Participate in incident bridge calls (P1/P2) and provide technical More ❯
user support, helping to drive technical reliability and service efficiency across the business. Key Responsibilities of the IT Support Analyst Deliver hands-on support for internal business platforms, including CRM and membership systems. Provide first-line technical assistance to users, including issue resolution, user setup, and escalation when necessary. Assist in the evolution and refinement of internal systems through testing … and a service-driven mindset with a collaborative approach. Is this role for you? At Meraki, we love recruitment and love words. Is this you Rory wants: Internal Systems, CRM Support, Reporting Tools, User Support, Project Assistance, Customer Focus More ❯
