1 of 1 Contract CRM Jobs in Scotland

Role Purpose To provide full-time, on-site programme leadership for the successful delivery of Microsoft Dynamics CRM implementation, ensuring cross-functional collaboration, proactive risk mitigation, and disciplined project execution. This leader will represent the companies interests, work closely with the Systems Integrator (SI), and ensure stakeholder confidence at all … Oversee quality and consistency in all programme outputs (e.g., SteerCo packs). Collaborate with cross-functional teams across Customer Service, Sales, and Marketing as CRM phases roll out. Potentially act as a mentor to other project contributors or SMEs joining in future phases. Delivery Environment Technology: Microsoft Dynamics 365 CRM … Customer Service, Sales, Marketing modules) Methodology: Waterfall-to-Agile hybrid Waterfall for launch; Agile/user stories for ongoing iterative releases Project Scope: Full CRM replacement and contact centre enablement Essential Skills & Experience Proven experience leading Microsoft Dynamics CRM programmes end-to-end in complex environments Experience working with and More ❯