3 of 3 Contract Customer Experience Jobs in Scotland

Customer Payments Administrator Glasgow - Hybrid working 07 months contract Job Purpose: As a Customer Payments Administrator in the Customer Finance Team you will be responsible for allocating customer payments, processing refunds and answering payment escalation queries whilst constantly challenging the way they work to make the … experience. Will be working in a back office team of 4 administrators reporting to the Payments Ops Manager, you will be responsible for validating customer refund requests, allocating customer payments and responding to all payment queries received from other Business areas. You will be required to accurately manage … high volumes within agreed SLA's. You will also be responsible for identifying opportunities for process improvements and highlighting issues that may impact Customer Experience or create a Compliance Risk. Key Responsibilities: Undertake all payment processing tasks delivering against all team KPIS and SLAs Deliver excellent customer More ❯

Trading Manager is responsible for driving sales and profitability through effective online merchandising, pricing strategies, and digital marketing optimisation. This role ensures a seamless customer journey, maximises conversion rates, and leads a small team to execute digital growth strategies. Role responsibilities 1. Trading & Merchandising Develop and execute online trading … using Google Analytics and other tools. Provide weekly/monthly trading reports with actionable insights across categories and channels. Use heatmaps, session recordings, and customer feedback to work with UI/UX teams to improve the user experience. 4. Customer Experience Optimization Work with technical and product … and technical teams to align on stock, promotions, and site updates. Foster collaboration between marketing, design, and tech teams for seamless execution. Coordinate with customer service to resolve customer pain points. Skills & Qualifications: 4+ years in e-commerce, online trading, or digital merchandising. 1+ years of team management More ❯

working with project teams to complete technical onboarding ,testing and production deployment. Ongoing projects include both CyberArk and SailPoint with the role requiring engineering experience in either one however preferably both. The role reports directly to the project manager. The role holder will work closely with our Cyber Security … of the IAM Vision/Roadmap • Work with colleagues and stakeholders to design IAM services that meet the desired controls and provide a positive customer experience. • Seeking continuously and proactively to improve quality of analysis, service delivery, and/or business decision making. • Undertaking an analysis of a range … of data sources, to produce options and recommendations for a workable solution and drive action from key decision makers Key Skills/Experience: • Experience in security or Cyber Security Degree • IT Security/Information Security knowledge • CyberArk PAM • SailPoint IdentityIIQ • Hands-on experience with Windows/Linux More ❯