2 of 2 Contract Customer Experience Jobs in Scotland

Customer Journey Manager (Business Analyst Data Quality) 6 Months - Contract Leeds/Edinburgh (2 days a week on site) Are you passionate about data and its impact on customer experience? Do you thrive in a dynamic banking environment where your analytical skills can shine … have an exciting opportunity for you! What You'll Do: As the Customer Journey Manager focused on Data Quality, you'll play a pivotal role in enhancing our customer experience through effective data management. Here's what your day-to-day will look like: Data Analysis: Dive ...

Design, configure, and optimize decision strategies within Pega Customer Decision Hub (CDH) across eligibility, applicability, arbitration, and engagement policies. * Develop and enhance adaptive models, predictive models, and next-best-action frameworks to drive personalized customer experiences. * Partner with business SMEs to translate customer engagement goals into robust … Real Time decisioning logic within CDH. * Work closely with data, analytics, and architecture teams to integrate CDH with enterprise systems, customer data sources, and omni-channel touchpoints. * Maintain and evolve NBA/NBO strategies across inbound, outbound, paid media, and Real Time decisioning channels. * Perform impact analysis, A/ ...