1 of 1 Contract Principal Architect Jobs in Scotland

Amazon Connect Architect - Principal Level (15+ Years Experience) Location: Glasgow, Scotland, United Kingdom Reports To: Program Director Employment Type: Contract Travel: Up to 40% (workshops, cutovers, vendor engagements) Role Overview We are seeking a Principal Amazon Connect Architect to lead the design and delivery of enterprise-grade, cloud-based contact centre solutions. This role is pivotal … migration from Legacy platforms (Avaya, Cisco, Genesys) to Amazon Connect. Design and implement IVR/contact flows, Lex conversational bots, Contact Lens analytics, and agent assist capabilities. Integration & Ecosystem Architect integrations with CRM/ITSM platforms (Salesforce, ServiceNow, Dynamics, Pega), WFM/QM systems, and identity management solutions. Build API-driven architectures, event streams, and Real Time analytics pipelines … PCI-DSS, ISO 27001, NHS DSP Toolkit). Hands-on experience with IaC (CloudFormation/Terraform/CDK) and serverless development (Node.js/Python). Preferred Qualifications AWS Solutions Architect - Professional and Amazon Connect specialization. Experience with Contact Lens, Wisdom/Q in Connect, Voice ID, and outbound campaigns. Sector experience in healthcare/public sector or regulated industries. More ❯