IT Service Desk Analyst/1st/2nd Line Support Analyst
- Hiring Organisation
- DGH Recruitment
- Location
- Glasgow, Lanarkshire, Scotland, United Kingdom
- Employment Type
- Contract
desktop applications and technologies. * Assist the Service Desk Delivery Manager in the triage of tickets, including: * Serving as the end user advocate, maintaining regular communication with end users as necessary to keep them informed about incident progress and notify them of any impending changes or agreed outages. * Collect missing/… Analyst/1st/2nd Line Support Analyst Knowledge, Sills and Experience: * Strong work ethic with a keen attention to detail. * Must possess strong interpersonal skills, including telephony skills, communication skills, active listening, and client care. * Provides exceptional customer service by actively listening, showing empathy, and paying ...