Level 2 (L2) – Technical Support Engineer – Amazon Connect & Telephony - Outside IR35 6 month contract Role Summary The L2 Technical Support Engineer provides advanced troubleshooting and resolution for Amazon Connect and telephony issues. This role supports configuration, integration, and performance monitoring tasks. Key Responsibilities - Investigate and resolve escalated incidents related to call flows, IVR, agent profiles, and … platforms such as Pega and third-party tools. - Monitor system performance and conduct root cause analysis for recurring issues. - Participate in incident bridge calls (P1/P2) and provide technical input. - Document solutions and update knowledge base articles. Required Technical Skills - Hands-on experience with Amazon Connect, SIP trunking, and telephony protocols. - Knowledge of AWS services and contact … tasks using Python or PowerShell. Qualifications - Bachelor's degree in Computer Science, Engineering, or related field. - ITIL Intermediate or equivalent process knowledge. Experience - 3–5 years of experience in technical support or systems engineering roles. - Experience in supporting cloud-based contact center platforms. Certifications - Amazon Connect Advanced Configuration - AWS Certified Solutions Architect – Associate Working Conditions - Standard business hours with More ❯
Role: SSH Key Technical Solutions Delivery Engineer Grade: GCB4/3 Location: Edinburgh or Sheffield Technical Solutions Delivery Engineers are to manage end-to-end solution design and are responsible for delivering design documents in line with functional and non-functional business requirements, strategies, principles, standards, and patterns. Alongside the creation of high-level designs, Technical Solutions Delivery Engineers will be required to publish new architecture patterns, key decisions, design deviations, and technical risks and issues where appropriate. Technical Solutions Delivery Engineer should be comfortable presenting and sharing solutions at design authorities and senior leadership & stakeholders. Additionally, the Technical Solutions Delivery Engineer will provide technical thought leadership and direction … to their aligned projects and may stand in as subject matter experts and consultants related programmes. Principal Preferred Requirements Cybersecurity Expertise: Significant experience and proven technical depth within the following domains identity & access management, cryptography, privileged access management, SSH key management. Broad background across information technology with the ability to communicate clearly with non-security technical SMEs at More ❯
Role: SSH Key Technical Solutions Delivery Engineer Grade: GCB4/3 Location: Edinburgh or Sheffield Technical Solutions Delivery Engineers are to manage end-to-end solution design and are responsible for delivering design documents in line with functional and non-functional business requirements, strategies, principles, standards, and patterns click apply for full job details More ❯
