Seior Service Quality Manager
- Hiring Organisation
- Experis
- Location
- Sheffield, South Yorkshire, Yorkshire, United Kingdom
- Employment Type
- Contract
initiatives to reduce recurring incidents and improve system stability. Monitoring and Reporting: Oversee monitoring systems (e.g., Splunk, AppD) to proactively detect issues and analyze performance metrics. Provide regular reports to senior management on system health, incident trends, and SLA adherence. Process Improvement: Enhance support processes, tools, and documentation … banking systems and compliance with local and global regulations. Monitoring and Observability: Deploy and maintain monitoring tools (e.g., AppD, Grafana, Splunk) to track system performance, security events, and compliance metrics. Develop dashboards and alerts to proactively detect and respond to potential issues in production system Process Improvement: Optimize ...