Customer Experience Manager
- Hiring Organisation
- VPss
- Location
- Skelmersdale, Lancashire, England, United Kingdom
- Employment Type
- Contractor
- Contract Rate
- £32,000 - £35,000 per annum
professionalism and commercial awareness Producing performance reports and insights for senior leadership Using Zendesk analytics to recommend and implement service improvements Ensuring clear, compliant communication aligned to SOPs and regulatory standards Maintaining accurate documentation and data privacy compliance Exploring system integrations to enhance the overall customer journey About … Zendesk (reporting, workflows, analytics essential) Experience managing KPIs, SLAs and performance metrics Confidence handling escalated customer complaints and complex queries Excellent written and verbal communication skills A data-led mindset with the ability to turn reporting into actionable improvements Strong organisational skills and attention to compliance and documentation ...