3 of 3 Contract Customer Service Jobs in Somerset

area to provide on-site support for client's IT hardware devices. You will be expected to work to a professional standard and ensure customer satisfaction through technical skills and strong customer service. Responsibilities: As a Field engineer you will work with both commercial and residential clients … repairing of IT products such as PCs, Workstations, Printers, Terminals, Servers, and associated devices. To attend all Incidents/requests as directed by the Customer Incident Centre in a courteous and customer focused fashion as per your engineering work instruction guidelines. Ensure assigned incidents are monitored, updated ...

Responsibilities but not limited to: Manage the development, implementation, maintenance and improvement of Application Support policies, processes, procedures and standards. Manage the implementation of service improvement working in partnership with internal/external stakeholders. Provide and monitor an effective Application Support Function. Manage the day-to-day activities, ensuring … service levels are maintained and continually improved. Lead/oversee co-ordination of system upgrades. Ensure escalation of issues to system providers or Application Support Leader as appropriate. Ensure effective liaison with relevant suppliers and stakeholders providing best practice advice when appropriate. Analyse performance and make recommendations for improvements ...

also serving as the technical lead on the implementation of several key NEC EDM modules-helping us modernise and streamline how the Revenues & Benefits service operates. What You'll Be Doing Lead Specialist NEC Systems Work Support the Revenues & Benefits team with project delivery, system optimisation, and new module … Email Connect Document Bundling Core Application Support Responsibilities Manage and support the day-to-day running of the Council's IT applications, ensuring service levels are met and continuously improved. Lead and support a team of up to 10 Application Support Officers, promoting best practice and excellent customer ...