Title: ServiceNow Technical Consultant (ITSM/CSM) Job Description We are seeking a skilled ServiceNow Technical Consultant to support the design, configuration, and delivery of solutions across the IT Service Management (ITSM) and CustomerService Management (CSM) modules. You will work closely with architects, stakeholders, and development teams to translate business requirements into effective ServiceNow functionality. This … Ability to build and customise: Business rules Client Server scripts UI policies and UI actions Workflows and Flow Designer Integrations (REST, SOAP, MID Server) Knowledge of ITIL processes and service management best practices. Experience working in Agile or hybrid delivery environments. Strong communication skills and ability to engage both technical and non-technical stakeholders. Ability to produce clear documentation More ❯
Job Description We are seeking an experienced ServiceNow Solutions Architect to lead the architectural design and solution strategy for a major ServiceNow implementation spanning IT Service Management (ITSM) and CustomerService Management (CSM). This role will ensure that the platform is designed and configured to meet business requirements, align with best practices, and support long-term … modules. * Deep understanding of ServiceNow architecture, data model, integrations, APIs, and platform capabilities. * Proven experience designing and implementing complex, multi-module ServiceNow solutions. * Strong understanding of ITIL processes and service management best practices. * Ability to produce high-quality technical documentation and architectural designs. * Experience guiding developers, reviewing technical work, and enforcing platform standards. * Excellent stakeholder engagement skills, with ability More ❯
architectural design and integration of M365 collaboration tools (Teams, SharePoint, OneDrive, Exchange) to support modern workplace initiatives. Provide architectural oversight for Dynamics 365 platforms, including Finance, Operations, Sales, and CustomerService, ensuring alignment with business processes and regulatory requirement Solid understanding of ALM methodologies in Azure DevOps/GIThub including repositories, pipelines, and test (D365/Power platform More ❯
