intact throughout the project. Skills & Experience Proven experience as a ServiceNow Administrator (2–4+ years ideally). Strong understanding of ServiceNow upgrade/refresh processes. Experience with ITSM, ITOM, CMDB, and custom applications within ServiceNow. Familiarity with ServiceNow clone management and instance synchronization. Knowledge of ServiceNow scripting (JavaScript, Glide API) a plus. Excellent problem-solving, documentation, and communication skills. ServiceNow More ❯
Newbury, Berkshire, South East, United Kingdom Hybrid/Remote Options
Syntax Consultancy Limited
GRC, SecOps + custom applications. Leading the design, development + implementation of ServiceNow solutions. Proven expertise in ServiceNow integrations including: REST, SOAP, APIs, MID Servers. Designing, developing + implementing CMDB and Discovery. ServiceNow scripting (JavaScript, Glide, Flow Designer), and ServiceNow data models. Deep technical expertise in the ServiceNow platform + serving as a technical authority on ServiceNow architecture, design + More ❯
10+ YEARS Hybrid Opportunity Preferred Skillset: Ø Experience working with ServiceNow domains Design, develop, and maintain custom code for all ServiceNow modules Ø Demonstrated knowledge of core ITIL processes (CMDB, Incident, Problem, and Change) Ø Hands on experience on modules like ITSM, ITOM, ITBM, Service Portal and Scoped applications Ø Supporting the iterative configuration of the HRSD application, engage stakeholders More ❯
Role Title: Data Analyst (CMDB) Work mode: Hybrid, 2 days WFO Contract duration: 6 months and will be extended further Location: London Analyses and interprets data to identify trends, risks, and opportunities. Produces dashboards, reports and insights to support decision-making regarding the ServiceNow platform. Assists with configuration, validation and remediation activities to ensure data accuracy and compliance. ServiceNow background More ❯
Bracknell, Berkshire, South East, United Kingdom Hybrid/Remote Options
4 RECRUITMENT SERVICES LTD
and resolve technical issues, escalating where necessary Deploy Windows 11 across multiple device models Prepare new devices, install applications and coordinate user handovers Maintain asset records and update the CMDB Provide professional, empathetic customer service and user guidance Contribute to project delivery and maintain IT knowledge base documentation Ensure adherence to Council standards on health and safety, equality and safeguarding More ❯
Wokingham, Bracknell, Berkshire, United Kingdom Hybrid/Remote Options
4Recruitment Services
and resolve technical issues, escalating where necessary Deploy Windows 11 across multiple device models Prepare new devices, install applications and coordinate user handovers Maintain asset records and update the CMDB Provide professional, empathetic customer service and user guidance Contribute to project delivery and maintain IT knowledge base documentation Ensure adherence to Council standards on health and safety, equality and safeguarding More ❯
Technical Architect – ServiceNow (Change Management & CMDB) Location: London or Leeds Rate: £450 - £575 inside IR35 We’re seeking a highly capable ServiceNow Technical Architect to lead the design, governance, and optimisation of the Change Management and CMDB architecture within a large-scale enterprise environment. This role ensures technical integrity, platform scalability, and alignment with ServiceNow best practice across complex, multi … team delivery. Key Responsibilities Architecture & Design Define and govern the end-to-end technical architecture for Change Management and CMDB on the ServiceNow platform. Design data models, workflows, and integrations that ensure accuracy, scalability, and performance. Translate business and operational requirements into robust technical solutions aligned with ServiceNow standards. CMDB Ownership Shape the CMDB architecture, including class models, relationship mapping … data quality rules, reconciliation logic, and discovery patterns. Ensure CMDB design supports service, asset, and change workflows across the wider ecosystem. Oversee the integration of external data sources into the CMDB with strong data governance. Change Management Technical Leadership Architect automated and manual change workflows, approvals, risk calculations, and policy-driven logic. Ensure change models support high-volume environments and More ❯
ServiceNow/CMDB Administrator Our prestigious client are looking for an experienced ServiceNow/CMDB Administrator to join them on a 6 month initial contract. They are investing heavily in ServiceNow as their new ITSM toolset creating a best in class service and operations function. The ServiceNow/CMDB Administrator will - Ensure the CMDB is created, embedded and built into … ways of working and processes Work with technology and service owners to build and maintain the CMDB, ensuring all assets and services are accurately documented. Make sure all data relationships and dependencies are created, all data is maintained and ensure the CMDB becomes an integral part of the service. Fulfil Service Requests relating to CMDB data including data updates and More ❯
London, South East, England, United Kingdom Hybrid/Remote Options
Opus Recruitment Solutions Ltd
client are in the Public sector, so any similar industry experience there would be beneficial.Skills required: Strong knowledge of ITSM processes and frameworks Deep expertise in Change Management and CMDB modules Familiarity with CSDM, Service Mapping, and CI lifecycle management Excellent problem-solving, documentation, and stakeholder communication skills ServiceNow certifications (CSA, CIS – ITSM, CMDB) highly desirable More ❯
IT Operations/Business Change Manager (CMDB & ServiceNow) Location: London or Leeds Rate: £400 - £500 inside IR35 Overview You’ll lead the business-side adoption of an improved CMDB and Change Management operating model within ServiceNow. The role focuses on driving behavioural change, embedding ownership, improving data quality, and ensuring teams understand and consistently follow the updated processes. Key Responsibilities … CMDB Adoption & Governance Embed updated CMDB standards, policies, and data-ownership models across IT operations and delivery teams. Run workshops to clarify CI attributes, service mappings, relationships, and accountability. Monitor data quality, highlight gaps, and work with service owners to drive remediation. Support configuration audits and ensure alignment with operational, security and compliance requirements. Change Management Enablement Help teams understand … and adopted. Support readiness assessments and track adoption progress across different teams. Continuous Improvement Work with the ServiceNow product team to refine workflows, forms, and automation that support better CMDB and Change practice. Analyse usage metrics (data quality, RFC success rates, policy compliance) and make recommendations for improvement. Ensure lessons learned are captured and rolled into ongoing operational maturity work. More ❯
design and development (ITSM, ITOM, CSM, GRC, App Engine, etc.). Translate business needs into technical architecture and integrations. Guide developers, enforce coding standards, and optimize platform performance. Manage CMDB, Discovery, and automation initiatives. Stay current with new releases and recommend platform improvements. Requirements 8+ years of experience with ServiceNow. Expertise in JavaScript, Glide API, workflows, and integrations (REST/… SOAP). Strong knowledge of CMDB, Flow Designer, and Integration Hub. Excellent communication and leadership skills. Certifications: CSA, CIS (preferred), CAD (plus). More ❯
ServiceNow/CMDB Administrator Our prestigious client are looking for an experienced ServiceNow/CMDB Administrator to join them on a 6 month initial contract. They are investing heavily in ServiceNow as their new ITSM toolset creating a best in class service and operations function. The ServiceNow/CMDB Administrator will - Ensure the CMDB is created, embedded and built into More ❯
