and implementing Flow Designer and legacy Workflow Editor. Service Portal Development: Custom widgets, pages, and themes. Data Management: Import Sets, Transform Maps, and Data Policies. ConfigurationManagement: Working with CMDB and Discovery. Professional Experience Hands-on experience in ServiceNow development and administration (typically 2-5+ years). Experience in Agile/Scrum environments and using tools like Jira or More ❯
London, South East, England, United Kingdom Hybrid / WFH Options
Lorien
local adopted artefacts including Control Frameworks, Risk Assessments, IT DR plans, business continuity plans Create DORA business requirements and user stories for key technology implementation programmes including the ServiceNow CMDB, CSDM and TPRM tools Support the creation and coordination of DORA-compliant Target Operating Model (TOM) for both Group and Local Entities that can support the needs of other large More ❯
to grow in-house capability. Act as the technical gatekeeper for the external implementation partner, ensuring deliverables meet quality benchmarks throughout all phases. Implement critical modules including ITSM workflows, CMDB, and Discovery tools with a focus on long-term stability and scalability. Engineer integrations with core enterprise systems using APIs and Integration Hub to enable seamless data exchange. Partner with … years as a ServiceNow Architect OR 4 years as a Senior ServiceNow Developer in a global organisation. Expert-level hands-on knowledge of ServiceNow architecture including Now Platform, ITSM, CMDB, Discovery, Flow Designer, Integration Hub, Scoped Applications, and CSDM. Demonstrated experience establishing and operating technical governance frameworks and design authorities. Experience working with external delivery partners, providing technical assurance from More ❯
vendors Monitor and troubleshoot Comm Vault lab client backup tickets using CommCell Console Participate in Windows lifecycle management activities (e.g., upgrades, patching) Maintain accurate records of lab assets in CMDB and Lab Inventory systems Provide general troubleshooting and technical support for lab clients Other stuff we're potentially looking for: Proven experience in deskside or IT support roles, preferably in … a laboratory or healthcare setting Strong understanding of network infrastructure and hardware setup Familiarity with Comm Vault backup systems and Windows OS lifecycle management Experience with CMDB and asset inventory tools Ability to follow structured documentation and governance protocols Excellent troubleshooting and communication skills Comfortable working in a regulated, documentation-heavy environment What's in it for you? - Our client More ❯