7 of 7 Contract Customer Engagement Jobs in the South East

seeking an experienced CRM Lead with strong Dynamics 365 Customer Insights (CI) and D365 Customer Engagement (CE) expertise. You will lead multi-channel CRM activity, optimise customer journeys, and ensure data-driven decisioning across the organisation. This role blends hands-on platform work with strategic … leadership. Contract CRM Lead & D365 Specialist - Customer Insights Location: London/Hybrid Rate: £500-£550 per day Duration: 3-month initial contract Key Responsibilities Lead CRM strategy and execution across email, SMS/RCS, WhatsApp, push and other digital channels. Manage and optimise D365 CI/CE , including segments ...

applications to meet client-specific needs, utilising your in-depth technical knowledge and expertise. Hands on Dynamics 365 CE/CRM development on customer implementations. CRM system integration projects with existing systems and services Assisting CRM development/deployment processes Triage CRM implementation support issues at 3rd line level … Background: Minimum 5 years’ experience working with Microsoft Dynamics CE using Microsoft Dynamics CRM Online or 365. Strong experience with Microsoft Dynamics 365 (Customer Engagement, Sales, Service, Marketing, etc.). Proficiency in C#, .NET, JavaScript, and TypeScript for Dynamics 365 custom development. Experience with Microsoft Power Platform (Power ...

operational processes to identify inefficiencies and opportunities for AI-driven optimisation. Design, recommend and validate AI use cases and AI-enabled solutions to enhance customer engagement, automation, analytics, and sales conversion. Evaluate, select, and integrate MarTech tools and platforms, ensuring seamless API connectivity and data flow across systems. ...

Conduct in-depth analyses of campaign performance to identify trends, opportunities, and areas for optimisation. Develop and test data-driven promotional strategies that drive customer engagement and commercial uplift. Measure the success of promotional activities and recommend improvements focused on efficiency and effectiveness. Pricing Optimisation Design pricing models … balance commercial growth, margin improvement, and competitive positioning. Use scenario analysis and elasticity modelling to forecast the impact of pricing decisions across products and customer segments. Cross-Functional Impact Partner with commercial, marketing, and finance teams to translate analytical insights into actionable pricing and promotion strategies. Contribute to experimentation ...

Desk Analyst, you'll be the first point of contact for technical support, ensuring smooth and efficient resolution of IT issues while delivering outstanding customer service. Key Responsibilities: Respond to incoming technical support incidents, requests, and changes Manage your personal call queue and ensure timely resolution Communicate updates … maintain ongoing customer engagement Handle password resets and hardware part orders Escalate issues to 2nd & 3rd Line Support when necessary Collaborate with internal teams including Technical Delivery, Development, and Projects Assist in service management reporting and drive process improvements Help ensure SLAs are met across key metrics What ...

Desk Analyst, you'll be the first point of contact for technical support, ensuring smooth and efficient resolution of IT issues while delivering outstanding customer service. Key Responsibilities: Respond to incoming technical support incidents, requests, and changes Manage your personal call queue and ensure timely resolution Communicate updates … maintain ongoing customer engagement Handle password resets and hardware part orders Escalate issues to 2nd & 3rd Line Support when necessary Collaborate with internal teams including Technical Delivery, Development, and Projects Assist in service management reporting and drive process improvements Help ensure SLAs are met across key metrics What ...

crucial role in driving this strategy through our web and eCommerce channels, focusing on key objectives such as enhancing brand recognition, fostering audience engagement, ensuring seamless product delivery, and exemplifying service excellence. What you will do Become an active member of the web team, participating in daily stand … highest quality user experience. Collaborate with other members of the web team, digital marketing and e-commerce teams to support product releases and customer engagement. What you will learn The fundamentals of modern web design, user experience, development, infrastructure as code, and content management in a commercial setting. ...