10 of 10 Contract Customer Engagement Jobs in the South East

Customer Insight Analyst- Loyalty - Retail - £500-£550 pd via Umbrella Initially for 6 months Hampshire- Hybrid- A couple of days per month required onsite Global Retail company is looking to recruit a Customer Insight Analyst to support the development and delivery of a new loyalty proposition. This role is centred on delivering high-quality analysis and actionable insights … to shape loyalty strategy, inform proposition design, enhance customer engagement, and programme performance. Skills/experience: Extensive experience in an analytical role, with strong proficiency in SQL and ideally working knowledge of Python or R. Demonstrated ability to work with customer data in the context of loyalty, CRM, or marketing programs-generating insights that boost customer retention, engagement, and value. Experience of working with large amounts of data Skilled in designing and evaluating loyalty propositions, including financial modelling, customer segmentation, and benefit testing. Experience of Databricks, Snowflake, or BigQuery. Proven track record in measuring campaign Excellent communications skills #customerdata #insightanalyst #dataanalyst #CRM #loyalty #analyst #sql #databricks Reasonable Adjustments: Respect and equality are core More ❯

D365 CE ARCHITECT/LEAD - CUSTOMER INSIGHTS JOURNEYS - OUTSIDE IR35 - DAY RATE NEGOTIABLE - 100% REMOTE Role PurposeAs a D365 CE Lead, you will be responsible for designing and delivering intelligent, data-driven customer engagement strategies across multiple channels. You will leverage behavioural insights, predictive modelling, and segmentation to drive relevance, increase customer retention, and grow customer … the most relevant section of the customers app/site to each contact.- Use behavioural data and audience insights to drive personalised engagement.- Ensure the model: Utilises a 360° customer view (UCP).Web Push/Push Notifications Channel Integration - Integrate Web push into CIJ to engage desktop users - Build & deploy targeted Web Push messages Skills & Experience- Proven experience in … CRM, Martech, or Customer Analytics roles.- Strong understanding of customer journey orchestration and segmentation.- Experience with decisioning engines, personalisation models, and data platforms.- Familiarity with CIJ tools, Web Push, and multi-channel CRM strategies.- Analytical mindset with the ability to interpret data and drive actionable insights.- Excellent stakeholder management and communication skills.If you're interested in this role More ❯

Head of Digital Product We're looking for a strategic and delivery-focused Head of Product to lead the ongoing development and optimisation of the organisation's core digital customer platform. This platform serves as a key touchpoint for millions of customers, enabling seamless access to products, services, and personalised experiences across all digital channels. As Head of Product … leadership across a team of five Senior Product Owners. You'll collaborate closely with engineering, design, data, and commercial teams to deliver a world-class digital experience that strengthens engagement and supports the organisation's strategic objectives. Key Responsibilities Leadership & Strategy Own the oerpational management and delivery of the product/platform vision, strategy, and roadmap for the organisation … s core customer platform across a range of digital channels. Lead, mentor, and develop a team of five Senior Product Owners, fostering a culture of collaboration, accountability, and continuous improvement. Partner with Data, Analytics, Security Engineering, Operations, and senior business stakeholders to align on priorities and deliver business value. Champion agile principles and operational best practices to drive efficient More ❯

role in driving business performance through data-led strategy. The environment is collaborative, fast-paced, and hybrid, with access to world-class analytics tools and a genuine focus on customer understanding. THE ROLE: As a Customer Loyalty Insight Analyst, you will play a crucial role in driving insight across loyalty and life cycle activity. You'll work with … marketing, CRM and analytics engineering teams to identify trends, improve retention, and optimise loyalty programmes. You can expect to: Analyse customer behaviour and loyalty performance to identify key retention drivers. Deliver data-led insights to inform customer engagement and reactivation strategies. Build and maintain dashboards and reporting for loyalty KPIs. Partner with CRM and Marketing teams to … deliver targeted campaigns and recommendations. Present insight to senior stakeholders to influence strategic decision-making. YOUR SKILLS AND EXPERIENCE: Strong background in customer insight, retention or loyalty analytics. Advanced SQL skills, plus experience with Looker, Power BI or Tableau. Excellent communication and stakeholder management ability. A data-driven mindset with a passion for improving the customer experience. Desirable More ❯

solving commercially impactful problems with autonomy. The Opportunity This is a hands-on Lead Data Scientist role where you'll take ownership of an existing project focused on predicting customer engagement from marketing images. Your goal: build and deploy a model that forecasts click-through rates and explains why certain images drive better performance. What You'll Be … Doing Build and refine a predictive model using image data & historical engagement metrics? Identify which image characteristics (colour, objects, themes) influence customer behaviour? Implement explainability (e.g. SHAP, feature importance)? Build a simple internal UI (Dash, Streamlit, or Flask) for stakeholders to explore insights? Present findings and guide technical decision-making internally? Enable deployment teams to operationalise your solution … What Success Looks Like By the end of the initial engagement you will have delivered:- A working predictive model- Clear explainability on what drives user clicks- A functional internal tool for non-technical stakeholders- Documentation and guidance for productionisation Required Skills Must-Have: Expert-level Python (Pandas, modelling libraries such as Scikit-learn) SQL AWS cloud experience Proven end More ❯

prioritising resources and efforts effectively. Define project objectives, milestones, and success criteria in collaboration with stakeholders. Ensure authorised projects have the appropriate resources and funding assigned to them. Stakeholder Engagement: Work closely with cross-functional teams, including Global Marketing & Sales, regulatory, IT, and external vendors. Act as the primary liaison between technical teams and business units to ensure requirements … procedures and appropriate governance are adhered to. Compliance and Data Privacy: Ensure adherence to regulatory requirements, corporate policies, and industry standards throughout the program lifecycle. Oversee the deployment of customer consent management systems to ensure data privacy compliance. Risk and Issue Management: Identify potential risks and proactively develop mitigation strategies. Resolve project issues in a timely and effective manner … Evaluate performance metrics and implement continuous improvement practices for programme delivery . Key skills and experience for the Web Development and Marketing Platforms Project Manager Experience with e-commerce, customer engagement tools, and data-driven marketing integrations. Marketing automation, and CRM platforms** (e.g., MS Dynamics). Expertise in customer journey mapping, conversion rate optimization (CRO), and personalized More ❯

CRM solutions, ensuring the right tools are used for the right processes. This is a hands-on role for someone who thrives on solving problems, improving systems, and driving engagement through data-driven insights. You'll also have the opportunity to expand your CRM expertise beyond HubSpot, gaining exposure to other platforms and business development technologies. Key Responsibilities HubSpot … and client service teams Deliver training and support for new and existing users Share best practices and develop user-friendly resources Reporting & Analytics Generate reports on campaign performance and customer engagement Analyse CRM data to identify trends and recommend improvements Support strategic decision-making with actionable insights System Integration & Automation Collaborate with internal teams to integrate HubSpot with More ❯

sales, business development and marketing to create and influence the implementation of one Unipart improvement roadmap to increase usage and value from the CRM (including segmentation) Develop reporting on customer funnel performance, measuring against KPIs and benchmarks and supporting on developing consistent reporting Establish data quality checks (automating where possible) to ensure data quality meets specified quality and legal … leads and support operational needs Set up templates (reports, dashboards, forms etc.) to optimise consistent use across the teams Keep up to date with CRM innovation to continually improve customer engagement Assist with creating, editing and A/B testing HubSpot landing pages, forms, and CTAs - liaising with relevant stakeholders throughout the process. Managing HubSpot landing page and … and do your best work every day. You may also have experience in the following: Marketing analytics, Campaign performance reporting, Data-driven marketing, Marketing ROI, Marketing dashboards and KPIs, Customer funnel analysis, Marketing data quality, B2B marketing operations, Commercial Effectiveness Manager, CRM Manager, CRM and Marketing Automation Manager, Marketing Effectiveness Manager, Commercial Performance Manager, Growth Operations Manager, Revenue Operations More ❯

offerings for ideation, production workflows, and automation processes. The position is based in the UK, with a mix of in-person and remote engagements. You'll partner with internal customer success teams to validate discovery session outcomes, uncover potential use cases, define agendas for customer workshops, customise demos with client assets, and ensure follow-ups with customer sponsors to confirm engagement roadmaps. You'll also play a key role in implementing use case roadmaps and rolling out new engagement models in partnership with Customer Success Managers. Key responsibilities include:* Qualifying discovery insights, agreeing on agendas, and validating attendee profiles* Gathering context about customer ecosystems, workflows, and technologies* Selecting relevant use cases and … e.g. logos, design templates) to help customers quickly realise benefits* Identify opportunities to scale impact across large organisations An important part of this role involves generating actionable insights from customer engagements to inform Product and Go-To-Market teams. Success depends on collaboration with Customer Success, Product, and other global colleagues. What You Need to Succeed * Practical experience More ❯

a long-term programme with a leading financial services end client. This role will focus on BAU campaign management , delivering effective solutions to business challenges, and driving high-quality customer engagement.Key Responsibilities End-to-end management of BAU email campaigns in SFMC. Optimise and manage preference centres to improve customer experience. Collaborate with multiple stakeholders, ensuring excellent communication More ❯