7 of 7 Contract Customer Experience Jobs in the South East

Customer Resolution Centre Advisor Chelmsford £30,349 12 Month FTC We are looking for a Customer Resolution Centre Advisor to provide an outstanding customer experience through first contact resolution, via multimedia channels, including inbound and outbound calls, social media and email. You will also own, listen … diagnose and support our customers and the business through all contact with Delta Housing. What you'll be doing Provide exceptional customer service across multimedia channels for first-time query resolution. Follow company workflows to meet evolving customer needs, providing enhancement feedback as and when required. Demonstrate empathy ...

development. Design, script and analyse ad-hoc quantitative surveys. Manage ad-hoc qualitative/quantitative research projects such as proposition development, visual identity and customer experience mapping. Be involved in the wider user research community identifying good practices we can adopt and sharing our experiences. Share knowledge … technical team members in the wider digital team and across government, acting as mentor to other junior user researcher(s). Requirements : Proven experience of using a variety of usability testing methodologies to reveal actionable customer insights and gather user needs for web based services. Proven experience ...

development. Design, script and analyse ad-hoc quantitative surveys. Manage ad-hoc qualitative/quantitative research projects such as proposition development, visual identity and customer experience mapping. Be involved in the wider user research community (outside of HMRC and the government) identifying good practices we can adopt … technical team members in the wider HMRC digital team and across government, acting as mentor to other junior user researcher(s). Requirements: Proven experience of using a variety of usability testing methodologies to reveal actionable customer insights and gather user needs for web based services. Proven experience ...

business stakeholders and SMEs to understand operational challenges. Translate programme research outputs into measurable business outcomes. Quantify commercial benefits including cost reduction, operational efficiency, customer experience, risk reduction, revenue generation and competitive advantage. Lead the development of executive-level commercial propositions and business cases that inform investment … commercial roadmap. Influence programme investment decisions through commercial insight and market intelligence. Represent Track 5 at executive and strategic governance forums where required. Knowledge, Experience and Qualifications Commercial Experience developing executive-level business cases and influencing strategic investment decisions. Demonstrated ability to shape commercial strategy for emerging technologies. ...

complex, global business transformation programme on a contract basis. The role will provide senior programme management leadership across the a phase of a major customer experience transformation, covering retail, online, clinical, data, technology and organisational change. Key Responsibilities: Provide rigour, discipline and accuracy across programme and workstream management … landscape Use assertive diplomacy to resolve issues, manage competing priorities and create clarity within complex and ambiguous environments Job Requirements: Extensive senior programme management experience within large-scale business transformation and technology-enabled change programmes Strong IT PMO, PMO leadership or Head of Programmes experience within complex organisations ...

business functions, you will play a key role in ensuring our Salesforce ecosystem and wider business systems support operational efficiency, scalability, and an excellent customer experience. This is an exciting opportunity to join a growing, customer-focused team where you'll have the opportunity to influence business transformation … issues, ensuring appropriate mitigation plans are in place. Support user acceptance testing and change management activities. What We're Looking For Essential Proven experience as a Business Analyst, Business Systems Analyst, or Technical Business Analyst. Strong hands-on experience working with Salesforce in a business-facing environment. Experience ...

Join a Leading Client as a TV/AV Sales Promoter! Job Overview: We are looking for an enthusiastic and customer-focused TV/AV Sales Promoter to represent leading global consumer electronics brand within retail stores. This is an exciting opportunity to engage with customers, demonstrate cutting-edge … home entertainment technology, and drive sales while delivering an exceptional customer experience. Location: Guilford Daily Rate : £12.71/hr Contract Length: 2nd Oct 2027 Start Date: ASAP Key Responsibilities: Engage with customers, understand their needs, and recommend suitable home entertainment products. Deliver engaging product demonstrations, showcasing technologies such ...