24 of 24 Contract Customer Experience Jobs in the South East

IT support Analyst, M365, AD, Intune, Desktop, 2nd Line IT/Technology support analyst required for a leading finance business based in central London. You will be responsible for Customer Service Experience to internal users of IT and Tech support services across a global user base. Responsibilities include 2nd line desktop support and general management of business impacting … and prioritised incidents. The successful candidate will be the face of Service Management at the London Tech Zone and a successful communicator of incidents and customer experience between IT and internal customers. You will support office based and home working end users. In addition, the role involves regular interaction with, and management of tickets raised with the 3rd … setup for new joiners Governance and good management of Networking rooms and cabling Support for Company and BYOD smartphones, Android and iOS Key escalation point for incidents, request and customer experience including Problem and Incident Management Skills and Experience: Experience troubleshooting computer related issues both hardware and software, desktops, laptops and mobile devices Experience with More ❯

Global company specialising in software solutions for the SME marketplace is seeking a Digital Journey Manager/CX Design Specialist for a 12 month contract. This is a hybrid role with 3 days a week in their stunning offices in central London. Responsibilities Customer Journey Ownership Lead the design, delivery, and continuous optimization of end-to-end customer journeys (e.g., onboarding, purchase, adoption, support). Define the vision and KPIs for digital journeys, ensuring alignment with business goals and customer needs. Act as the voice of the customer — using insights, data, and feedback to champion improvements across digital touchpoints. Digital Strategy & Execution Translate strategy into actionable roadmaps, collaborating with product, design, engineering, and marketing teams. … or related field (or equivalent work experience). Proven track record in digital product, journey, or experience management. Strong knowledge of digital analytics, customer research, and CX methodologies. Experience with journey mapping tools, A/B testing platforms, and personalization technologies. More ❯

drive the smooth running of our multi-faceted operations. This role is pivotal in ensuring high standards of service across hospitality, catering, retail, and accommodation, while delivering an excellent customer and guest experience. The successful candidate will be a strategic operator who can balance commercial performance with outstanding service delivery, managing teams across multiple functions and ensuring compliance, efficiency … commercial performance, including budget management, cost control, and income generation across outlets and accommodation. Ensure compliance with all relevant health, safety, hygiene, and food safety standards. Monitor and improve customer experience, ensuring feedback is actioned and service levels are exceeded. Develop and implement operational strategies to increase efficiency and maximise revenue. Work closely with suppliers, contractors, and stakeholders … occupancy management, housekeeping, and guest services. Prepare and present regular performance reports and KPIs to senior management. Lead on staff recruitment, training, and development across all operational areas. Skills & Experience Required: Proven experience managing hospitality, catering, retail, and accommodation operations in a complex or multi-site environment. Strong leadership skills with the ability to inspire and develop teams. More ❯

Travel Client London - 2-3 days per week in the office £400-£450 per day inside IR35 Join a forward-thinking and innovative travel client dedicated to enhancing the customer experience through data-driven insights. We are seeking a proactive and detail-oriented Digital Analytics Specialist to support marketing and digital initiatives. In this key role, you will … external partners to deliver seamless campaign reporting Drive continuous improvement through automation, testing, and performance optimisation Identify opportunities for personalisation and enhance data processes for better decision-making Skills & Experience Required: Proven experience in digital analytics with knowledge of CRM, loyalty programs, social media, and performance marketing Strong knowledge of analytics platforms and marketing technology tools, especially Adobe … and Salesforce Expert user of Adobe Analytics Experience with data visualisation tools like Tableau or Power BI Excellent communication skills with the ability to influence stakeholders at all levels Benefits £400-£450 per day inside IR35, London based, 2-3 days per week in the office How to Apply Register your interest by sending your CV to Lloyd Dunstall More ❯

wide range of technologies and business functions. Responsibilities Provide 2nd-line to the offshore support team, primarily through remote and email-based assistance for employees worldwide. Monitor and enhance customer experience, collaborating with the outsourced service desk to achieve high First Contact Resolution (FCR) and Customer Satisfaction (CSAT) scores. Facilitate cross-team communication, ensuring unresolved IT issues … Assist with ad-hoc support requests, including desk moves and desk-side support. Act as a Major Incident (MI) owner, ensuring adherence to the documented MI process. Skills and experience Possess strong technical skills in Windows Administration, Office365 admin, AzureAD Citrix, Intune, iOS, Azure. Knowledge of experience in ITSM ticketing systems ideally ServiceNow Strong knowledge of ITIL or More ❯

charge of our Technical Operations function. This is a high-impact opportunity to lead transformation across DevOps and DBA teams, ensuring our infrastructure is robust, scalable, and aligned with customer needs.This is not a maintenance role. We need someone who will challenge the status quo, drive change, and deliver a short-term roadmap that sets the team up for … operations with key e-commerce flows and performance metrics Challenge legacy approaches and implement improvements across tooling, processes, and culture Drive infrastructure enhancements to improve website speed, reliability, and customer experience Conduct full reviews of New Relic, Rollbar, and Cloudflare usage - ensuring effective observability, alerting, and performance Maintain high standards of cloud security and ensure compliance Ensure robust … performance of Redis and Couchbase databases Manage vendor relationships, licencing, and cost optimisation Inspire a culture of ownership, innovation, and continuous improvement What you'll need to succeed Proven experience leading DevOps and DBA functions in high-growth environments Strong understanding of e-commerce platforms and customer-centric infrastructure Hands-on expertise with Redis, Couchbase, system monitoring, and More ❯

wide range of technologies and business functions. Responsibilities Provide 2nd-line to the offshore support team, primarily through remote and email-based assistance for employees worldwide. Monitor and enhance customer experience, collaborating with Unisys to achieve high First Contact Resolution (FCR) and Customer Satisfaction (CSAT) scores. Facilitate cross-team communication, ensuring unresolved IT issues are escalated and … Assist with ad-hoc support requests, including desk moves and desk-side support. Act as a Major Incident (MI) owner, ensuring adherence to the documented MI process. Skills and experience Possess strong technical skills in Windows Administration, Office365 admin, AzureAD Citrix, Intune, iOS, Azure. Knowledge of experience in ITSM ticketing systems ideally ServiceNow Strong knowledge of ITIL or More ❯

Our client is looking for a Data Analyst to support customer retention across EMEA. This role will play a key part in understanding and improving customer experience, from product onboarding to lifecycle communications. You'll help them answer the big question - are they working? What you'll be doing: Partnering cross-functionally to design, roll out, and … measure new customer experiences Leading A/B tests to measure and optimise customer retention strategies Defining KPIs and providing insights into what 'success' really looks like Building dashboards to make insights actionable What we're looking for: Strong analytical mindset; not just dashboards but the ability to break down problems logically A/B testing expertise Advanced More ❯

for people with a passion for public service and the skills to make a difference. You will have: Minimum of 10 years in technical architecture on the enterprise level. Experience working in interdisciplinary teams to design and deliver solutions. Extensive experience in AI/ML architecture and system design (minimum 2 years) with proven expertise in hands-on … security frameworks Working knowledge about appropriate Data Ethics Frameworks for AI initiatives, ensuring responsible and transparent AI deployment Understanding of the modern and current AI systems and their lifecycle. Experience working in regulated environments with strict security and compliance requirements Experience of working at pace, on cutting-edge technology and not afraid to take on calculated technical risks … to deliver faster. Experience of Agile, Incubator or other Rapid development techniques. Commitment to public service values and citizen-centred design Please submit a copy of your CV for more information on this vacancy. More ❯

Service Designer Digital Transformation B2B Portal A global Telecoms client is undertaking a major transformation of a long-standing B2B customer portal. This role will focus on the transformation of this legacy system to meet the needs and demands of todays customers. Youll not only identify opportunities for improvement but also make actionable recommendations and see them through to … delivery. Key Responsibilities: Leading on service design and business analysis activities for the B2B customer portal transformation Reviewing legacy processes and proposing innovative, practical improvements Acting as a trusted advisor to stakeholders, guiding them on what to do and how to approach this type of digital/software transformation Collaborating across business and technical teams to ensure solutions meet … both customer and business needs Driving continuous improvement to deliver a seamless and modern customer experience What were looking for Strong Business Analysis background , with progression into Service Design Experience in digital/software transformation within Telecoms Previous experience with a major telco is highly desirable Proven ability to influence, manage, and engage stakeholders at More ❯

for a Business Analyst to support a high-impact digital transformation programme. This is a remote opportunity to work with cutting-edge technologies and help shape the future of customer experience, data integration, and identity management. Key Responsibilities Collaborate with stakeholders to define and document business requirements Translate complex technical concepts into clear, actionable insights Support the design … and implementation of enhanced Azure B2C user journeys Work closely with engineering teams to ensure seamless API-first integrations Analyse data flows across Microsoft Customer Insights and Optimizely CDP Ensure alignment with GDPR, SOC 2, and HIPAA compliance standards Facilitate workshops, journey mapping, and process optimisation What You'll Bring Proven experience as a Business Analyst in digital … environments Strong understanding of identity platforms (Azure B2C), CDPs, and analytics tools Familiarity with RESTful APIs, GraphQL, and integration protocols (OAuth, SAML, OpenID) Excellent stakeholder management and communication skills Experience working in agile delivery team. Carbon60, Lorien & SRG - The Impellam Group STEM Portfolio are acting as an Employment Business in relation to this vacancy. More ❯

user journey - from booking through to check-in, boarding, and post-flight experiences.This is a pivotal opportunity to deliver meaningful digital change in a fast-paced, Agile environment where customer experience, innovation, and strategic execution are front and centre. Key Responsibilities Lead the end-to-end delivery of digital products and services across the full project lifecycle. Collaborate … continuous improvement and innovation. Requirements Proven track record in delivering large-scale digital projects in fast-paced environments. Strong knowledge of Agile, Lean, and Scaled Agile (SAFe) delivery frameworks. Experience managing budgets of £1m-£2m and working with third-party vendors. Excellent stakeholder management and communication skills. Ability to lead cross-functional teams in matrixed environments. Strong commercial acumen … with experience creating Statements of Work (SOWs). Understanding of data privacy regulations and compliance frameworks. Desirable Certifications: PMP, PRINCE2, CSM, or SAFe Agile. Background in travel, aviation, retail, or customer-facing digital platforms. Understanding of SDLC and web technologies. Why Apply? Be part of a flagship digital transformation in the travel sector. Opportunity to be the first More ❯

Join one of the UK's leading food delivery platforms as a Contract Data Scientist , where you'll play a key role in shaping data-driven decisions across logistics, customer experience, and product innovation. This is a hands-on opportunity to work with modern cloud-native tools and contribute to high-impact projects in a fast-paced, consumer … months Rate: £400 per day (Outside IR35) Start Date: ASAP What You'll Be Doing: Build and deploy predictive models to optimise delivery routes, reduce churn, and enhance customer satisfaction. Work across cloud platforms (Azure, AWS, GCP) to ingest, transform, and analyse large-scale datasets. Collaborate with cross-functional teams to design experiments and deliver actionable insights. Contribute to … AI-driven initiatives, such as chatbots or recommendation engines. Communicate findings clearly to stakeholders and influence strategic decisions. What We're Looking For: Proven experience in data science or data engineering roles, ideally within consumer tech, logistics, or e-commerce. Strong proficiency in Python, SQL, and machine learning frameworks. Experience with cloud platforms (Azure, AWS, GCP) and tools More ❯

Contract Via Umbrella UK Based Our UK Banking client require a Programme Manager to help support on an exciting project for an initial 6-month contract. Key Responsibilities: Deliver customer value by defining the programme, including the preferred methodology working with a range of stakeholders and make sure that they are given appropriate objectives, structure and scope. Prepare or … contribute to a financial business case for the programme with a clear line of sight to the customer value being delivered in accordance with investment portfolio and funding requirements. Identify and manage the governance control processes appropriate to the complexities of the programme, making sure that all the programme deliverables support the agreed governance framework. Make sure that the … delivery of customer value through project outcomes and services from the projects meets the strategic objectives of the programme, and plan for the frequent delivery of business value and enhanced customer experience. Experience Strong experience of managing complex plans and deliveries across a number of delivery partners and teams - Must have Evidence of delivering Transformation projects More ❯

programme, the Salesforce Product Manager will lead the evolution of CRM capabilities, ensuring they align with strategic goals, support cross-functional collaboration, and deliver measurable impact. This role places customer experience at the heart of the organisation's strategy and leverages Salesforce technology in smarter, more connected ways. Key Responsibilities Own and drive the Salesforce product strategy, ensuring … Looking For Proven track record in delivering at least one end-to-end tier one CRM implementation, ideally Salesforce (including Sales Cloud, Data Cloud, and Loyalty Cloud). Strong experience in shaping and delivering product roadmaps within a transformation environment. Ability to bridge business and technology needs, aligning stakeholders to clear priorities and outcomes. Solid understanding of integration, data … and architecture in a modern CRM environment. Why Apply? This is a high-profile, business-critical role within a transformation programme that will redefine customer engagement for a global organisation. If you're motivated by the challenge of delivering real impact through Salesforce and product leadership, we'd love to hear from you. More ❯

DIGITAL JOURNEY MANAGER (CX, Service Design, Product) £390.00 pd Inside IR35 12 months 3 days on-site London, Zone 1 Key Responsibilities Customer Journey Ownership Lead the design, delivery, and optimisation of the end-to-end customer journeys (e.g., on-boarding, purchase, adoption, support...). Define vision and KPIs for digital journeys, ensuring alignment business and customer. Act … as the voice of the customer - insights, data, and feedback to lead improvements across digital touch-points. Digital Strategy & Execution Translate strategy into actionable road-maps, collab with product, design, engineering, and marketing. Drive personalisation and segmentation strategies to create differentiated experiences for different customers. Ensure all digital journeys are compliant, accessible, and aligned with the brand promise. Performance … experiences. Report on performance metrics to leadership, highlighting successes and areas for improvement. And more... Get in touch to get the full description - - and apply. DIGITAL JOURNEY MANAGER (CX, Service Design, Product) £390.00 pd Inside IR35 12 months 3 days on-site London, Zone 1 *Rates depend on experience and client requirements More ❯

your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction. Come and join an exciting, new Experience Design Team (EXD), focused on designing and delivering the next-generation banking experience for all our customers. We’re seeking a highly capable, enthusiastic and experienced UX Research … Role: The UX Research Manager reports into the Head of Insight, within our Insight, Strategy and Effectiveness Centre of Excellence. Day to day you will be embedded in the Experience Design team in this hands-on role, responsible for leading, planning, organising and delivering user research We are seeking an experienced User Researcher who’s analytical, creative and highly … improvement. Operationally, you will be equal-parts quantitative, qualitative and analysis. Strategically, you’ll test and refine hypotheses through to rapid experimentation to shape and influence our approach to experience design. You’ll also help pioneer new research methods within our organisation, helping push boundaries and deliver truly transformative customer experiences. You will also work closely with your More ❯

creating a dedicated Project Management Office (PMO). The PMO function is being designed and rolled out now, and will require ongoing build, nurture, and refinement to deliver brilliant customer experiences through consistently well-managed projects. The Project Management Officer role is a step-up into leadership ideal for an ambitious Project Coordinator or Junior Project Manager who is … taking on day-to-day line management responsibilities (with structured support from the Head of Operations and HR Manager) Ensure clients, colleagues, and third parties have a seamless experience across every project Drive the design, rollout, and continuous improvement of the PMO function For the right candidate, this role offers a clear growth path to PMO Manager as the … as escalation point for governance issues, risks, and decisions. Liaise with Finance on project milestones, budgets, and invoicing. Continuous Improvement Monitor PMO team performance against agreed measures (compliance, efficiency, customer satisfaction). Lead focus groups and initiatives to refine processes, templates, and tools. Promote the PMO across the business as a driver of project excellence and customer experience. More ❯

s best banking app and at the heart of that is their Conversational Banking team . They're innovating with Generative AI and traditional AI solutions to create exceptional customer experiences while driving efficiency across digital channels. We're looking for a Product Owner to be involved with AI-driven chat and voice solutions. You'll design, build, and … run digital customer journeys, working with cross-functional teams in a lean agile environment, and managing the full product lifecycle from concept to post-launch performance. What You'll Do: Product owner of Conversational Banking products, from strategy to delivery and adoption. Collaborate across global teams to design customer journeys and define product requirements. Analyse market trends, user … feedback, and usage data to identify opportunities for innovation. Prioritise the product backlog, anticipate changes in customer needs, and guide agile delivery. Ensure processes and solutions meet regulatory requirements and internal standards. What We're Looking For: Deep experience in customer-facing Conversational AI and Generative AI products , ideally in banking or fintech. Proven track record in More ❯

digital transformation programme. They are seeking an experienced Solution Architect with strong consulting expertise. Day rate will be depending on experience. Key Responsibilities: Design and define solution architectures for customer-facing and front-end transformation initiatives. Collaborate with business stakeholders, development teams, and other architects to ensure alignment of solutions. Provide guidance on technology options and integration approaches. Support … the delivery of scalable, customer-centric digital solutions. Key Skills & Experience: Proven experience as a Solution Architect within consulting or professional services. Strong background in digital transformation projects (front end, customer-focused). Previous work within Tier 1 or mid-tier banks . Excellent communication and stakeholder engagement skills. This contract offers the chance to play … a key role in shaping digital customer experiences within a leading banking transformation programme. More ❯

with solid insurance expertise to join on a contract basis. This role is focused on digital journeys - building and optimising self-service platforms, quote & buy journeys, and low-friction customer experiences across home and motor insurance. You will act as the link between business, technology, and the customer, ensuring that digital products deliver measurable value while meeting regulatory … and customer expectations. Key Responsibilities Own and manage the product backlog and roadmap, ensuring alignment with business outcomes. Collaborate with UX/UI and engineering teams to deliver seamless customer journeys. Define clear requirements and ensure the development team is set up for sprint delivery. Use data and insights to identify improvements and run experiments (A/B … MVT) to validate features. Deliver effective communication to stakeholders, ensuring alignment and transparency. Drive initiatives such as reg look-up, drop-off reduction, and customer self-service. Essential Skills & Experience Proven background as a Product Manager within the insurance sector (home or motor insurance strongly preferred). Strong knowledge of digital journeys, including self-service and quote & buy More ❯

opportunity for you. Role Title: Messaging & Notification SME Location: London 2-3 days Duration: 31/12/2025 Pay rate: £537 per day Inside IR35 Role Description: 1. Experience in customer journeys and delivery mechanisms for SMS, email, push notifications, and in-app messaging 2. industry best practices 3. current state solution assessments Key responsibilities include: - Working … phase to develop a product strategy for Messaging and Notifications for the Bank. The aim of this phase is to produce a strategy for the Bank’s capabilities regarding customer communications for digital journeys (e-mail, SMS, device notifications). - Establish a distributed customer messaging and notification architecture to address current fragmentation and enhance customer experiences across … with existing banking channels • a rules engine for context-aware messaging • a content management system for messaging templates • delivery mechanisms for SMS, email, push notifications, and in-app messaging • customer preference management for regulatory compliance • analytics and reporting for measuring communications effectiveness If you are interested in this position and would like to learn more, please send through your More ❯

key role in shaping innovative consumer products.You'll collaborate with cross-functional teams, including product, design, engineering, QA and commercial, to bring ideas to life and continually improve the customer experience. What you'll be doing: Working closely with engineers to deliver features aligned to the product vision. Refine new work into clear solutions that solve customer problems … friendly experiences. Champion continuous improvement across product and platform. Oversee product releases and ensure features deliver on their intended outcomes. What we're looking for: A technical mindset, with experience in data-driven development and API integrations. Previous experience as a Product Owner (or similar - Business/Systems Analyst) in a consumer-facing product. Strong problem-solving skills … and the ability to balance priorities in a fast-moving environment. Experience with agile methodologies, experimentation (A/B testing) and product development across web and mobile apps. Exposure to working in a regulated industry (financial services a plus). Why join? - Work on meaningful, innovative FinTech products with real customer impact.- Hybrid flexibility - 1-2 days per More ❯

for a seasoned CRM Business Analyst to join a growing firm in the wealth management sector based out of London. This role is designed for individuals passionate about enhancing customer experiences through innovative CRM solutions, with specific expertise in CRM systems such as Salesforce or Microsoft Dynamics. Key Responsibilities: Leveraging experience within wealth management to design effective front More ❯