21 of 21 Contract Customer Experience Jobs in the South East

Product Owner - Customer Experience, Service Ownership £Market Rate London/Hybrid - 2 days a week on site 3 months My client is a nationally recognised savings provider looking for a Service Development/Product Owner to help shape and improve customer journeys, services and experiences. Working … intersection of Product Ownership, Customer Experience and Service Design, the successful candidate will use customer insight, data and stakeholder engagement to drive continuous service improvements and deliver better outcomes for customers. Key Requirements: Own and prioritise the backlog for customer and service improvements, ensuring delivery ...

experienced digital professional with a passion for creating seamless customer journeys and delivering impactful digital transformation projects? We're seeking a Digital Experience Lead to play a pivotal role in a major digital transformation programme for a leading energy business. This is a fantastic opportunity to take ownership … large-scale website rebuild and help shape a digital-first customer experience for thousands of SME customers. Working across marketing, IT, agency partners and key business stakeholders, you'll lead the delivery of an ambitious programme designed to transform the customer journey, improve conversion rates and support ...

Location: London (Hybrid) Type: Permanent| Up to £700 per day | Start date ASAP We're seeking an experienced Adobe Experience Platform (AEP) Architect to join our clients growing Customer Data & Activation team. This is a hands-on technical role focused on building and managing audiences within Adobe Experience Platform (AEP) and Real-Time CDP (RT-CDP) . You'll work across customer data, identity management, audience activation and MarTech integrations to deliver scalable audience solutions. Key Responsibilities Build and manage audiences within AEP and RT-CDP Create and maintain XDM schemas, datasets and customer profiles ...

Description We're now recruiting for a Programme Manager, Customer Marketing Transformation (1-Year Fixed-Term Contract), to lead and deliver strategic initiatives that enhance customer engagement, modernise marketing capabilities, and improve customer experiences across AJ Bell. Working across marketing, digital, data, technology, and operations … budgeting, risk management, and delivery planning, ensuring transformation initiatives are aligned to business strategy, successfully embedded across the organisation, and deliver meaningful commercial and customer benefits. Key responsibilities Programme Leadership & Delivery Lead the end-to-end delivery of customer marketing transformation programmes. Develop and maintain programme roadmaps, delivery ...

This role is focused on leading products within the data domain, driving the vision, strategy and delivery of data-driven capabilities that enable better customer experiences, operational efficiency and business decision-making. Working within a mature Agile environment, you'll collaborate with engineering, architecture, data and business teams … Analytics and Business stakeholders to deliver high-value products. Translate business requirements into epics, features and user stories. Drive data-led decision making through customer insight, analytics and product performance metrics. Balance customer, commercial and technical priorities to maximise product value. Identify and manage delivery risks, dependencies ...

implementation projects at any one time. You'll coordinate resources, manage project plans, identify and mitigate risks, and ensure customers receive an exceptional implementation experience throughout the project lifecycle. Communication will be key, balancing customer expectations with internal priorities whilst ensuring projects remain on schedule. Key Responsibilities Manage … Produce regular project status reports for both customers and internal stakeholders. Identify opportunities to improve implementation processes and project delivery standards. Ensure an excellent customer experience throughout the implementation lifecycle. Required Skills & Experience Proven experience delivering software implementation projects within a SaaS organisation. Experience managing ...

capability. The Company They are a consumer-focused digital business with a large and engaged user base. The organisation is investing heavily in growth, customer experience, and data-driven decision making. The analytics function is expanding to support product, marketing, and commercial teams across a range of strategic … initiatives. The Role and Deliverables Own product analytics workstreams focused on growth, acquisition, engagement, and customer behaviour. Design, analyse, and communicate the results of experiments and product changes across the customer journey. Partner with product, marketing, and commercial stakeholders to identify opportunities and influence strategy. Develop and maintain ...

agenda, this role is responsible for knitting together data from multiple platforms and sources to create a clear end-to-end view of the customer journey - turning complex performance data into clear, actionable insight that drives commercial impact. Working closely with marketing, product, UX, CRO and journey teams … will provide analytical expertise to support strategic decisions around customer acquisition, engagement, conversion, and retention. From optimising digital journeys and page designs to shaping campaign strategy, your insights will directly influence how we attracts and serves business customers online. Key Responsibilities Analyse digital, marketing, and customer journey performance ...

managing the delivery of enhancements and projects across a WordPress CMS environment , operating on the BigCommerce platform , with a particular focus on integrations, customer experience improvements and online trading capability. Working closely with internal teams and external suppliers, you will ensure projects are delivered efficiently whilst balancing business … objectives, user experience and technical requirements. Key Responsibilities Lead end-to-end delivery of e-commerce projects and platform enhancements Manage initiatives across WordPress CMS , BigCommerce and associated integrations Coordinate delivery involving internal teams, stakeholders and third-party vendors Oversee project plans, budgets, risks and dependencies Ensure successful implementation ...

requirements. Document, manage and maintain functional requirements, user stories and acceptance criteria. Develop current-state and future-state business process maps, user journeys and customer experience flows. Conduct gap analysis to identify opportunities for business, process and system improvements. Support solution design activities, ensuring business requirements are fully … activities. Identify opportunities for process optimisation and automation to improve operational efficiency. Produce project documentation, reports and stakeholder presentations as required. About You Proven experience as a Business Analyst or Process Analyst within business transformation and change programmes. Strong experience gathering, documenting and managing functional requirements, user stories ...

business stakeholders and SMEs to understand operational challenges. Translate programme research outputs into measurable business outcomes. Quantify commercial benefits including cost reduction, operational efficiency, customer experience, risk reduction, revenue generation and competitive advantage. Lead the development of executive-level commercial propositions and business cases that inform investment … commercial roadmap. Influence programme investment decisions through commercial insight and market intelligence. Represent Track 5 at executive and strategic governance forums where required. Knowledge, Experience and Qualifications Commercial Experience developing executive-level business cases and influencing strategic investment decisions. Demonstrated ability to shape commercial strategy for emerging technologies. ...

Assistant Accountant – 9 Month FTC Location: Brighton Salary: Competitive, depending on experience Contract: 9-month Fixed Term Contract Are you an ambitious Assistant Accountant looking for an opportunity to join a fast-growing, innovative business where you can really get involved? We’re working with a highly successful … Supporting the preparation of monthly and quarterly financial reporting Supporting the Senior Reporting Accountant with ad hoc finance projects and requests Working with the Customer Experience team to resolve customer payment queries Using approved AI tools to improve efficiency, productivity and the quality of finance processes Identifying ...

basis. This is a hands-on role supporting the day-to-day running of the website and app, with a strong focus on trading, customer experience and digital optimisation. What you'll be doing... Manage and maintain website and app content, ensuring everything is accurate, up to date … digital channels. Manage digital assets, copy and technical set-up to ensure campaigns launch smoothly. Optimise onsite merchandising, search and navigation to improve the customer journey. Work closely with CRM and Marketing teams to support personalised experiences and campaign activity. Create and update landing pages to support key campaigns ...

status checks, and initial incident response. All tasks must be delivered in a professional and timely manner to ensure a very high level of customer experience. Complex server, network and security design/build activities, SOC operations, and large-scale IT project management are outside the scope of this … containment support, evidence collection and escalation according to the agreed process Support day-to-day IT element configuration and service delivery activities within the customer environment. Prepare, deploy, replace and support PCs, mobile phones, peripheral devices and standard end-user IT equipment. Install, configure and test approved software ...

Ready to connect Customer Analysts around the world, shape how customer analysis is shared, and help teams turn data into action that improves customer experiences? As a Senior Customer Analyst - 12-month FTC, you'll play a key role in building and supporting a connected customer … community across the business. Working with colleagues around the world, you'll help develop shared approaches, strengthen analytical capability, and create the conditions for customer analysis to have greater impact across markets. You'll support teams in sharing best practice, turning insight into practical opportunities that improve customer ...

Hybrid) | 12 Months | Inside IR35 Our client, a leading telecoms company are looking for an experienced RAN Optimisation Specialist to improve network performance and customer experience across 4G/5G environments. Responsibilities: Analyse UE logs, OSS KPIs, and drive test data to identify performance issues Perform parameter … enhancements Ensure effective interworking across 4G/5G (NSA/SA) Collaborate with vendors and internal teams to resolve network issues Key Skills: Strong experience in RAN optimisation & KPI management (4G/5G) Hands-on with TEMS, Actix, Accuver, Wireshark or similar tools Experience with Nokia/Ericsson ...

improve product discoverability, content effectiveness and digital shelf performance. Their specialist commerce team is focused on building scalable processes and tools that enable better customer experiences and stronger commercial results. The Role and Deliverables Use Azoma insights to identify opportunities to improve product visibility within AI-powered commerce … content changes on discoverability, search visibility and commercial performance. Support the adoption of AI search optimisation best practices across markets and teams. Your Skills & Experience Strong experience using Azoma to analyse product discoverability, AI search performance or digital shelf opportunities. Background in eCommerce, digital commerce, SEO or product ...

regulatory programme within a growing financial services organisation. You'll play a critical role in delivering accurate, auditable data outputs that support regulatory requirements, customer outcomes, and business decision-making. The role offers significant exposure to senior stakeholders and the chance to contribute to business-critical initiatives within … regulated environment. The Company They are a customer-focused financial services business with a strong commitment to fair and transparent outcomes. Data plays a central role in how they deliver regulatory programmes, manage risk, and enhance customer experiences. They offer a collaborative culture, modern ways of working ...

datasets, resolving any data quality concerns. Optimise Data Operations: Implement innovative projects to streamline data processes. Who We're Looking For: Basic Qualifications: - Relevant experience in analytics, financial systems, data engineering, or business intelligence. - Proficiency in SQL, ETL, and handling large, complex datasets. - Familiarity with indirect tax concepts … accounting principles. - Strong communication skills to convey analytical findings to both business and technical stakeholders. Preferred Qualifications: - Experience with GenAI tools to enhance and automate processes. - Knowledge of programming languages like Python. - Familiarity with AWS solutions such as EC2, S3, and Redshift. - Capability in gathering business requirements and utilising ...

strategic Director position. You will lead a highly complex programme bringing multiple digital products and services together into a single, scalable global platform, supporting customer experiences across web and mobile.You will coordinate delivery across approximately 11 technical squads, including Product, UI, Content, Data and Architecture, ensuring multiple workstreams come … multiple products and systems into one scalable digital ecosystem. Support the adoption of AI and Agentic AI across digital products and programme delivery. Experience Required Proven delivery of large-scale, multi-million-pound digital programmes. Strong hands-on Programme Director/Programme Manager experience. Excellent budget, financial, governance ...

team. This is an excellent opportunity for someone with an IT support or Service Desk background who enjoys solving technical problems and delivering outstanding customer service. About the Role As a Systems Support Analyst, you'll be the first point of contact for IT incidents, service requests and user … support to colleagues across the organisation. You'll work within a collaborative Service Desk environment, resolving technical issues wherever possible while ensuring an excellent customer experience. Key Responsibilities Act as the first point of contact for IT incidents and service requests. Deliver first-line technical support and first-contact ...