19 of 19 Contract Customer Experience Jobs in the South East

Product Owner Strategic Customer Onboarding Programme Commercial & Institutional Banking | Major Transformation Programme TEKsystems Global Services is supporting a major financial services client on one of the largest transformation programmes within its Corporate & Institutional Banking division. This is a long-term strategic initiative focused on redesigning the way complex corporate … process improvement, technology change, automation, AI-enabled capabilities and future delivery planning. We are looking for an experienced Product Owner to support the Complex Customer Onboarding workstream. This role is best suited to someone with strong product ownership experience, proven customer onboarding experience, and the ability ...

experienced web application developer (Angular framework) to optimise our current UI to achieve OKR's set by the business and improve our customer usage and enjoyment metrics. You will be a strong front-end coder with experience of working in experimentation, optimisation & personalisation. In this role you will … HTML A passion for great online experience and an understanding of end-to-end user journeys and customer experience/CX Experience of automation testing to write regression tests Solid experience of website personalisation and audience targeting Solid experience of working with fully responsive ...

Product Lead - Billing Migration (Commercial Banking) Location: London or Edinburgh (Hybrid) Contract: Initial 6-month contract IR35: Inside IR35 Rate: Competitive (dependent on experience) The Opportunity We're supporting a leading commercial bank on a large-scale transformation of its billing and charging platform , and we're looking … position where you'll lead the end-to-end migration from legacy billing systems to a modern, scalable platform , while owning the digital billing experience across customer channels. You'll sit at the intersection of product, technology, and commercial strategy , shaping how the bank charges and serves ...

annuities proposition. This is a high-profile position within a major digital transformation programme, focused on creating market-leading digital experiences that improve customer outcomes, drive commercial value and support long-term business growth. Working at the intersection of customer needs, commercial objectives and technology delivery, you will … value for customers and the business. This is a pure Senior Digital Product Manager/Senior Digital Product Owner ideal for someone with extensive experience delivering customer-facing digital products within financial services and a strong understanding of pensions, retirement or wealth management products. Key Responsibilities Product Ownership ...

service is delivered efficiently and to agreed OLA and KPI levels, that performance is monitored, and that service improvements are implemented to meet evolving customer needs and the strategic direction set by Maritime Digital Delivery Services (MDDS) leadership. This role will require an on-site presence at HMNB Portsmouth … Management and service-restoration activities Coordinate with wider ISS team (ILS, Training, application onboarding) to ensure continuous service delivery and development and a seamless customer experience Service Reporting Produce monthly reporting packs covering SLA performance, KPIs, backlog, trends, and risks Develop and maintain dashboards in relevant Service Management ...

Salesforce Technical Lead Salary: £50,000- £55,000 per annum (depending on experience) 12-month Fixed Term Contract (Full time - 35 hours per week) Hybrid Working – Home Based/Princes Risborough We’re Association for Project Management (APM). We’re a professional membership organisation that sets the standards … ensuring the effective design, development, integration and optimisation of Salesforce CRM, Sales Cloud and Marketing Cloud, supporting APM’s strategic digital roadmap and customer experience ambitions. You will work closely with the Salesforce Product Owner, Revenue Operations Product Owner, Business Analysts, IT & Digital Team colleagues and wider stakeholders ...

onsite) | Hampshire or London | 6-Month Contract We're looking for an experienced Lead Product Manager to shape and deliver the product strategy for customer sales journeys across digital and telephony channels within a large, regulated organisation. Working with senior stakeholders across Product, Technology and Commercial teams … product roadmap, lead Product Managers and drive initiatives that improve customer experience and commercial performance. What you'll be doing Define and own the product vision, strategy and roadmap. Lead and mentor Product Managers within a cross-functional Agile environment. Improve digital and telephony customer journeys using ...

strong background in Cloud Hosting to join a major programme within the Defence and Aerospace sector. This role requires active Security Clearance and experience working within highly regulated, secure environments. The successful candidate will be responsible for defining the vision, strategy, roadmap, and delivery of enterprise cloud hosting services … delivery teams. Ensure cloud platform services meet security, compliance, governance, and operational requirements. Monitor and improve product performance through appropriate KPIs and metrics. Champion customer experience, self-service capabilities, and continuous improvement. Support architects and engineering teams in shaping integrated cloud platform solutions. Manage risks, issues, and escalations ...

decision-making Conduct user research and translate insights into service designs, prototypes, and design artefacts Identify where AI can improve service efficiency, quality, or customer experience Work with data scientists, engineers, and product teams to embed AI solutions into operational services Embed Responsible AI principles including fairness, transparency … service design Collaborate within multidisciplinary teams and support agile delivery Define service performance metrics and continuously improve services using data and feedback Essential Skills & Experience Strong experience designing end-to-end services in complex organisations Skilled in service design methods such as journey mapping and service blueprints Understanding ...

leaders to align GTM activities with business objectives. Product Campaigns: Lead integrated marketing campaigns for Applications solutions including ERP, HCM, Finance, Supply Chain, Procurement, CX, and industry-focused offerings. Coordinate campaign planning across Product Marketing, Demand Generation, Digital Marketing, Partner Marketing, Events, and Field Marketing teams. Design integrated multi-channel … Experience working with or marketing solutions comparable to SAP, Workday, Salesforce, Microsoft, or ServiceNow. Strong understanding of ERP, HCM, Finance, Supply Chain, Procurement, CX, or related business applications. Preferred Qualifications Experience supporting enterprise sales organisations and complex buying cycles. Knowledge of account-based marketing (ABM), demand generation ...

clients teams as we work together to help them achieve digital visions. With teams spread across the UK, we deliver an exceptional customer experience and speed of delivery which is second to none. About the Role Working closely with the Project Manager, you'll help create detailed project … costings. Handle Admin : Manage reports, prep meetings, and complete ad hoc tasks. Quote Work : Prepare project estimates using set fee structures. Process Orders : Manage customer and hardware orders per company standards. Manage Tasks : Respond to customer needs by assigning engineers or arranging logistics. What Youll Bring Organisational Skills ...

have already been involved in recent LGR activity, particularly during the early-stage conversations and proposal development phases within other local authorities. This experience is seen as critical in ensuring momentum and delivery confidence from day one. Your new role This is a senior Programme Manager role leading … through to implementation in line with programme objectives. You will take ownership of delivery across key areas such as systems, finance, procurement, relationships or customer experience, ensuring that plans, milestones and dependencies are clearly defined and actively managed. Working closely with senior stakeholders, you will bring structure, pace ...

Hybrid) | 12 Months | Inside IR35 Our client, a leading telecoms company are looking for an experienced RAN Optimisation Specialist to improve network performance and customer experience across 4G/5G environments. Responsibilities: Analyse UE logs, OSS KPIs, and drive test data to identify performance issues Perform parameter … enhancements Ensure effective interworking across 4G/5G (NSA/SA) Collaborate with vendors and internal teams to resolve network issues Key Skills: Strong experience in RAN optimisation & KPI management (4G/5G) Hands-on with TEMS, Actix, Accuver, Wireshark or similar tools Experience with Nokia/Ericsson ...

that supports millions of customers globally. You'll join a collaborative Agile Scrum team responsible for designing, building and enhancing backend services within the customer accounts domain while working alongside engineers across the wider platform. The successful Golang Engineer will play a key role in developing scalable backend services … contributing to CI/CD best practices, and helping deliver innovative customer experiences using modern cloud-native technologies. Key Responsibilities: Design, develop and maintain scalable backend applications using Golang. Build and enhance microservices supporting the global Loyalty & Benefits platform. Develop high-performance RESTful APIs and integrate asynchronous messaging services ...

gather and validate service information. Ensure catalogue content aligns with the organisation's IT strategy and business needs. Support improvements in service delivery and customer experience through better service information. What we're looking for: Awareness of different products and services and how they are presented to users. … Ability to identify and engage users or stakeholders to gather evidence of user needs. Experience shaping and defining research activity that fits user needs. Ability to use quantitative and qualitative user data to drive outcomes. Comfortable working independently, sharing information and assisting others with service requests. Desirable: ITIL Foundation ...

Join a dynamic team dedicated to elevating customer experiences through data-driven strategies.** We are seeking a CRM Manager on a contract basis to drive customer engagement and our CRM strategies. This role is ideal for an innovative thinker who can transform complex data into actionable insights … foster strong relationships with our clients. As a key member of our team, you will work collaboratively, leveraging your expertise to enhance our customer relationship management practices and contribute to our ongoing success. **Key Responsibilities and Skills Required:** - Proven experience in managing CRM systems, preferably with platforms like ...

your ability to progress your technical knowledge. As a Support Analyst at LMUK you will work within our Best Practices to provide the LM Experience, this includes resolving support calls within Service Level Agreements whilst receiving consistently good feedback through Quality Control and our Customer Satisfaction Survey. … date with the latest technologies utilised by the Company To demonstrate a genuine desire to continually improve your technical knowledge and ability Skills & Experience Fluency in French and English (spoken and written) Experience in a Help Desk/IT Support role Strong knowledge of: Windows 10/ ...

digital commerce environment. This is a contingent role for someone who can operate at pace, bring structure to ambiguity, and turn data, customer insight, commercial performance, and analytical recommendations into clear business decisions. It is a hands-on, data-heavy role, not a coordination role. The role sits … working with incomplete information, challenging assumptions constructively, and producing high-quality recommendations quickly. What You Will Do Support commercial pricing decisions by analyzing performance, customer behavior, commercial trends, pricing recommendations, and business impact. Analyze e-commerce performance drivers such as conversion, traffic, customer segments, product or category ...

more Chinese jobs please follow us on WeChat: teamchinapf AND pfteamchina Ref: 23461 The Skills You'll Need: Fluent in Cantonese and Mandarin, Experience in business analysis, familiar with digital banking tools. Your New Salary: up to £45k, depending on experience Hybrid , 1 day WFH, 4 days … internal teams and external stakeholders. Business Analysis and Projects: Gather, analyze, and document business requirements. Review and improve workflows to enhance efficiency and customer experience. Assist in project coordination and implementation. Prepare user guide, process documentation, and training materials. Develop test cases and perform UAT for system/process ...