13 of 13 Contract Customer Experience Jobs in the South East

We are hiring Digital Customer Experience Lead on contract for our client. Your new company With over 30 years' experience in loyalty, 40+ million active members and over 125 brand partners, our clients' Loyalty is a leader in the global loyalty space. We enable customers to earn incredible experiences and rewards. Your new role Contract duration … experience for our customers. Collaborate with teams owning other customer touchpoints (CRM, Customer Contact Centre, airline and non-airline partners) to understand and shape the overall CX and service design for Avios customers Oversight of our customer experience and design output across products, ensuring our products come together within and across channels to create an … impactful experience for our customers, and ultimately meet partner and business goals Accountable for setting CX standards, communicating and driving performance against these Powering the development of our UX Research, UX Ops and Content strategies, capability and team growth, in line with our wider CX vision and strategy Eventually, it may include line management of our UX Designers within More ❯

contract, inside IR35. Role Purpose Lead the delivery of business and technology change initiatives with a joint focus on Oracle Field Services (OFS) and Oracle Customer Experience (CX) solutions, ensuring operational improvements and enhanced customer journeys across business units. Key Responsibilities End-to-end delivery ownership of Oracle OFS and Oracle CX projects, across both business and … streams, with a focus on customer journeys and operational improvements. Lead planning, resource management, and stakeholder engagement to ensure on-time, on-budget delivery of Oracle OFS and CX capabilities. Manage third-party suppliers and internal teams through all phases of project delivery, ensuring alignment to both field operations and customer engagement strategies. Facilitate adoption of OFS and … CX functionality, driving business process improvements and ensuring business readiness for both operational and customer-facing teams. Ensure adherence to agreed project delivery methodologies, governance, and reporting standards, supporting seamless integration of OFS and CX solutions. Drive business-related change, including optimising business processes to support operational efficiency and enhanced customer experience. Support the realisation of business case More ❯

to lead the integration of H&B&Me, our digital wellness platform, into the heart of our retail business. This is a unique opportunity to shape how our customers experience wellness in-store, online, and everywhere in between. The Role: Key Responsibilities: Lead the strategic and operational integration of H&B&Me into our core retail and loyalty experience Align digital wellness features with physical store execution, creating seamless customer journeys Translate digital experiences into in-store touchpoints that drive engagement and commercial value Coordinate cross-functional teams across retail, marketing, product, and insights Develop a robust test-and-learn framework to optimise integration and scale effectively Define KPIs and track performance by customer type, store … and feature adoption Champion the customer and colleague experience across all channels Shape the future of loyalty by embedding H&B&Me into our wellness ecosystem Location: This role is based in London, and is required to travel to our Nuneaton Hub (or London) and occasionally to any other location of H&B. We support flexibility and productivity More ❯

new, emerging shipping business to solve some of the biggest logistical opportunities facing not just Client, but the entire industry. Client Shipping is looking to hire a data-driven, customer-obsessed Program Manager to lead the Shipper Onboarding function within Client Shipping. This role will be pivotal in managing all product and program changes within our dynamic and rapidly … and communication skills, adept at driving transformation and ensuring seamless integration of changes across the organization.Key job responsibilities• Relentlessly advocate for Shippers and strive to simplify and improve their experience• Be a SME for the SWA EU Onboarding processes and a key point of escalation for onboarding experience• Identify short and long-term improvements to our customer … new products and processes.• Scale services, tools, and processes that will enable the business’ growth in volume, complexity, and geographic dispersion while still maintaining a high bar for the customer experience.• Develop clear and thorough program/process launch announcements for impacted internal and external stakeholders, including program announcement, FAQs, and program resource guides.A day in the lifeWorking independently More ❯

Customer Service - German and English Speaking Salary: £27,500 £4,125 retention bonus and benefits 17 months fixed term contract Location: Sunbury Working hours: 38.5 hours per week (8am - 5pm, Monday - Thursday with 1 hour lunch and 8am - 3pm on a Friday with 30 minutes lunch) Hybrid: Tuesdays, Wednesdays and Thursdays in the office and the remaining two days … can be worked from home A global technology distributor is recruiting for a Customer Service - German and English Speaking. The right candidate will be responsible for emails, Chat and Social Media queries that come from throughout EMEA. To be able to multi-task and co-ordinate the return of products. This is a 17 month fixed term maternity contract … support. Requests that exceed first level technical support need to be logged and escalated to the Technical Support department. Translation help may be required on some cases. Manage the Customer Service and RMA CRM inboxes ensuring that a 24-hour response is achieved. To effectively monitor service levels and customer satisfaction and contribute actively towards a smooth customer More ❯

Customer Service - German and English Speaking Salary: £27,500 + £4,125 retention bonus and benefits 17 months fixed term contract Location: Sunbury Working hours: 38.5 hours per week (8am - 5pm, Monday - Thursday with 1 hour lunch and 8am - 3pm on a Friday with 30 minutes lunch) Hybrid: Tuesdays, Wednesdays and Thursdays in the office and the remaining two … days can be worked from home A global technology distributor is recruiting for a Customer Service - German and English Speaking. The right candidate will be responsible for emails, Chat and Social Media queries that come from throughout EMEA. To be able to multi-task and co-ordinate the return of products. This is a 17 month fixed term maternity … support. Requests that exceed first level technical support need to be logged and escalated to the Technical Support department. Translation help may be required on some cases. Manage the Customer Service and RMA CRM inboxes ensuring that a 24-hour response is achieved. To effectively monitor service levels and customer satisfaction and contribute actively towards a smooth customer More ❯

The Digital Marketing Manager will lead the optimisation of digital platforms to enhance customer experience and drive business results. This role requires a strategic thinker with mandatory hand's-on experience. Client Details Our client is a premium lifestyle brand known for delivering exceptional, personalised experiences. With a long-standing reputation for quality and service, they cater to … edge. Work closely with external partners to ensure digital tools and platforms are utilised effectively. Support the creation of performance reports and present findings to stakeholders. Profile 5+ years experience working in a similar role. Experienced in managing high-budget digital marketing campaigns with a focus on ROI. Strong analytical skills, able to translate data into actionable insights using … tools like GA4. Hands-on expertise with PPC, social media, display advertising, and A/B testing. Creative thinker passionate about delivering personalised, customer-focused experiences. Collaborative team player who values cross-functional communication and maintaining brand excellence. Job Offer A competitive salary in the range of 50,000 to 55,000. Hybrid Working: 3 days in the office More ❯

their participation in various structured networking/social formats.* Ensure VIPs are looked after and participate in the proposed networking/social programme.* Ensure that VIPs have a superior customer experience throughout the campaign.* Work with the event sponsors to maximise the participation of their clients in the event.* Administration work in the lead up to the event … network with senior industry figures* Hardworking and diligent* Strong analytical skills* Proven ability to use initiative when required and to go 'above and beyond' in order to deliver excellent customer service.* Time management with an ability to multi-task and attention to detail* Enthusiasm and a collaborative mindset More ❯

EMEA marketing team on a 12-month contract. This is a fantastic opportunity to lead the strategy, planning, and execution of both in-person and virtual events-from small customer engagements (30-100 attendees) to large-scale flagship events (500-1,000 attendees). You'll work closely with cross-functional teams to deliver events that enhance brand presence … drive pipeline, and create meaningful customer experiences. Strong project management, communication, and stakeholder coordination skills are essential. Key Responsibilities: Plan and execute regional events (virtual & in-person) across EMEA. Own event strategy, logistics, registration, and post-event reporting. Collaborate with marketing, sales, and external vendors. Use tools like Cvent for registration and event tracking. Ensure all events follow GDPR … brand, and sustainability guidelines. Support industry sponsorships and third-party event participation. What You Bring: 4+ years of event management experience, ideally in a global company. Proficient in Cvent and Microsoft Office. Detail-oriented, highly organised, and able to manage multiple priorities. Excellent communication and stakeholder management skills. Familiarity with compliance standards (GDPR, sustainability, etc.). This is an More ❯

with cutting-edge solutions. You'll be working on high-impact projects that sit at the heart of the financial services industry-transforming systems, integrating new platforms, and enhancing customer experiences at scale. What You'll Be Doing As a Senior Business Analyst, you will play a pivotal role in bridging business needs and technology solutions-particularly where API … re Looking For To succeed in this role, you should bring a balance of technical systems knowledge, particularly around APIs, and strong stakeholder communication skills. You will need : Proven experience as a Business Analyst or Systems Analyst in a financial services, payments, or fintech environment. Strong knowledge of API-based systems (REST, JSON, XML) and how to document and … validate API requirements. Familiarity with tools like Postman, Swagger/OpenAPI, or similar for API analysis and testing. Experience working with Agile methodologies (SAFe preferred) and tools like Jira or Rally. Knowledge of systems development life cycles (waterfall, Agile, hybrid). Solid understanding of the regulatory/compliance landscape in financial services. Strong analytical and communication skills, with the More ❯

to different technologies and increases your ability to progress your technical knowledge. As a Support Analyst at LM you will work within our Best Practices to provide the LM Experience, this includes resolving support calls within Service Level Agreements whilst receiving consistently good feedback through Quality Control and our Customer Satisfaction Survey. To provide Service Desk support to … convenient for both parties) This contract is to cover a secondment from the SD so is only a 12 month plus contract at this time. Required skills, qualifications and experience: Exceptional verbal communication skills Excellent people skills and the ability to build relationships with customers Strong problem solving abilities and the desire to create positive customer experiences MS More ❯

to different technologies and increases your ability to progress your technical knowledge. As a Support Analyst at LM you will work within our Best Practices to provide the LM Experience, this includes resolving support calls within Service Level Agreements whilst receiving consistently good feedback through Quality Control and our Customer Satisfaction Survey. To provide Service Desk support to … convenient for both parties) This contract is to cover a secondment from the SD so is only a 12 month plus contract at this time. Required skills, qualifications and experience: Exceptional verbal communication skills Excellent people skills and the ability to build relationships with customers Strong problem solving abilities and the desire to create positive customer experiences MS More ❯

Job Description - Technically validate and thoroughly scope a variety of different customer experiences, providing in depth functional requirements and timelines, aligned with creative, technical, legal teams, testing teams, etc. - Project manage complex campaigns from the conceptual phase to go live, utilizing various project management methodologies to ensure success - Constantly develop and drive new advertising product innovations that are outside … etc.). As we unlock more business we need extra Solution Manager support to run the executions. Key job responsibilities. Technically validate and thoroughly scope a variety of different customer experiences, providing in depth functional requirements and timelines, aligned with creative, technical, legal teams, testing teams, etc.. Project manage complex campaigns from the conceptual phase to go live, utilizing … campaign from scratch and aligning the vision across all partners. Compelling Story & Candidate Value Proposition Competitive market comparison What makes this role interesting Unique selling points Value added or experience gained Brand Innovation Lab is a creative Powerhouse and you will be working with top talent on exciting briefs such as for movie or video game releases. We are More ❯