15 of 15 Contract Customer Experience Jobs in the South East

winning SaaS organisation is seeking an experienced Data Analyst focusing on building core data capabilities across multiple global regions and markets. You’ll play a pivotal role in improving customer success and driving impact across Customer Experience, Digital Experience and Service Delivery. Central London location, hybrid, 10 month contract. Required Skills : 8+ years of experience in Data Analytics or Data Science, ideally with exposure to Customer Success, Operations, or Digital Experience domains. Proficiency in SQL for data extraction, transformation, and pipeline development. Experience with dashboarding and visualization tools (Tableau, Qlik, or similar). Familiarity with big data tools (Snowflake, Databricks, Spark) and ETL processes. Useful experience; Python or R for … advanced analytics, automation, or experimentation support. Knowledge of statistical methods and experimentation (A/B testing) preferred. Machine learning and Generative AI experience is a plus. Experience working with call centre and/or digital support KPIs preferred. Benefits Long contract Hybrid role Free breakfast More ❯

for designing, configuring, and supporting IFS modules that enable efficient service operations and field service management. This role will focus on optimizing service delivery processes, ensuring seamless integration between customer service, field operations, and back-office functions. The incoming consultant will collaborate with business stakeholders to translate operational requirements into system solutions within IFS Applications or IFS Cloud. Key … communication between field technicians and the central system. Scheduling & Dispatch Optimization:Utilize IFS tools (e.g., Dynamic Scheduling Engine, Planning Board) to streamline resource allocation and improve service response times. Customer Service Integration: Integrate service processes with CRM and Customer Support to ensure a seamless customer experience from case creation through field resolution. Testing & Documentation:Conduct functional … project managers, and technical teams to deliver end-to-end service management solutions. Post-Implementation Support: Provide ongoing support, troubleshoot issues, and identify opportunities for continuous improvement. Key Skills & Experience: Strong functional knowledge of IFS Service Management modules, including: Work Orders, Service Contracts, Warranty Management Resource Scheduling, Planning Board, and Field Service tools IFS Mobile Workforce or IFS Remote More ❯

Data Analyst - Customer Success Team London, hybrid working - Initial 9 month contract - Daily rate inside IR35. Are you a data-driven problem solver ready to make a real impact on customer experience? Our client is looking for a motivated Data Analyst to join a fast-moving Global Customer Success team. You'll help build reliable data … foundations, automate dashboards and deliver actionable insights that shape customer journeys, digital experiences and operational performance across international markets. What You'll Do: Build robust data foundations: Improve pipelines, ensure data quality and define consistent metrics across multiple countries. Automate recurring reports to save time and increase accuracy. Create insightful dashboards & reports: Deliver user-friendly dashboards with key metrics … to guide smarter, data-led decisions. Dive deep into analysis: Investigate customer challenges, operational inefficiencies and digital adoption hurdles, translating insights into actionable recommendations. Drive experimentation & improvement: Analyse A/B tests and digital experience trials to identify what works best and scale success. Communicate the story: Present insights clearly to both technical and non-technical stakeholders, influencing More ❯

security. Communicate complex security concepts to non-technical stakeholders and executives. Provide training and mentorship on network security best practices. Maintain accurate documentation of configurations, processes, and procedures. Knowledge & Experience Minimum 8–10 years’ experience in network security, with at least 5 years as a Security Consultant, Security Architect, or equivalent . Proven expertise in Palo Alto Networks … Firewalls (mandatory). Strong understanding of LAN, WAN, DMZ architectures, routing, switching, and subnetting . Hands-on experience with cloud security (Azure, AWS, OCI). Familiarity with solution delivery lifecycles (SDLC), Agile frameworks, and security tools . Strong communication skills with the ability to simplify technical concepts for executives. Qualifications & Certifications Relevant certifications such as Palo Alto PCNSA/… PCNSE, F5, CompTIA, Zscaler, Azure, AWS, CISSP, CCSP, ISSAP, ITIL (preferred). Performance Expectations Customer Centricity : Deliver timely solutions to security incidents, enhance customer experience, and recommend effective controls. Sales Support : Contribute to proposal development, identify opportunities for service expansion, and support business growth initiatives. What’s on Offer Opportunity to work on cutting-edge network security More ❯

DAM), improving how we manage and publish product data, integrating new systems into our eCommerce stack, rolling out new processes for digital trading and content, and supporting CRM/customer data initiatives. This is not a pure project manager role and not a pure business analyst role. It’s both. We are ideally looking for someone who has successfully … teams and external suppliers/implementation partners to keep deliverables aligned, on time and in scope. Support planning and delivery of other digital capability projects such as CRM improvements (customer data, segmentation, campaign enablement, single customer view). Translate business needs into workable solutions Capture, structure and prioritise business requirements from teams such as eCommerce trading, merchandising, product … data, content, marketing, CRM and customer experience. Turn those requirements into clear functional specs and acceptance criteria that can be delivered by technical teams or third parties. Work with technical teams to shape integration requirements, data flows and configuration needs across platforms (eCommerce platform, CMS, ERP, PIM, DAM, CRM/marketing tools, etc.). Product data, PIM and content More ❯

DAM), improving how we manage and publish product data, integrating new systems into our eCommerce stack, rolling out new processes for digital trading and content, and supporting CRM/customer data initiatives. This is not a pure project manager role and not a pure business analyst role. It s both. We are ideally looking for someone who has successfully … teams and external suppliers/implementation partners to keep deliverables aligned, on time and in scope. Support planning and delivery of other digital capability projects such as CRM improvements (customer data, segmentation, campaign enablement, single customer view). Translate business needs into workable solutions Capture, structure and prioritise business requirements from teams such as eCommerce trading, merchandising, product … data, content, marketing, CRM and customer experience. Turn those requirements into clear functional specs and acceptance criteria that can be delivered by technical teams or third parties. Work with technical teams to shape integration requirements, data flows and configuration needs across platforms (eCommerce platform, CMS, ERP, PIM, DAM, CRM/marketing tools, etc.). Product data, PIM and content More ❯

DAM), improving how we manage and publish product data, integrating new systems into our eCommerce stack, rolling out new processes for digital trading and content, and supporting CRM/customer data initiatives. This is not a pure project manager role and not a pure business analyst role. It’s both. We are ideally looking for someone who has successfully … teams and external suppliers/implementation partners to keep deliverables aligned, on time and in scope. Support planning and delivery of other digital capability projects such as CRM improvements (customer data, segmentation, campaign enablement, single customer view). Translate business needs into workable solutions Capture, structure and prioritise business requirements from teams such as eCommerce trading, merchandising, product … data, content, marketing, CRM and customer experience. Turn those requirements into clear functional specs and acceptance criteria that can be delivered by technical teams or third parties. Work with technical teams to shape integration requirements, data flows and configuration needs across platforms (eCommerce platform, CMS, ERP, PIM, DAM, CRM/marketing tools, etc.). Product data, PIM and content More ❯

role in driving business performance through data-led strategy. The environment is collaborative, fast-paced, and hybrid, with access to world-class analytics tools and a genuine focus on customer understanding. THE ROLE: As a Customer Loyalty Insight Analyst, you will play a crucial role in driving insight across loyalty and life cycle activity. You'll work with … marketing, CRM and analytics engineering teams to identify trends, improve retention, and optimise loyalty programmes. You can expect to: Analyse customer behaviour and loyalty performance to identify key retention drivers. Deliver data-led insights to inform customer engagement and reactivation strategies. Build and maintain dashboards and reporting for loyalty KPIs. Partner with CRM and Marketing teams to deliver … targeted campaigns and recommendations. Present insight to senior stakeholders to influence strategic decision-making. YOUR SKILLS AND EXPERIENCE: Strong background in customer insight, retention or loyalty analytics. Advanced SQL skills, plus experience with Looker, Power BI or Tableau. Excellent communication and stakeholder management ability. A data-driven mindset with a passion for improving the customer experience. More ❯

partnerships. We become an extension of our clients teams as we work together to help them achieve digital visions. With teams spread across the UK, we deliver an exceptional customer experience and speed of delivery which is second to none. About the Role: Working closely with the Project Manager, you'll help create detailed project plans, manage schedules … instructions, job specs, closures, and costings. Handle Admin : Manage reports, prep meetings, and complete ad hoc tasks. Quote Work : Prepare project estimates using set fee structures. Process Orders : Manage customer and hardware orders per company standards. Manage Tasks : Respond to customer needs by assigning engineers or arranging logistics. What Youll Bring: Organisational Skills & Workload Efficiency: You will manage More ❯

Service Manager, you will be responsible for overseeing the smooth transition of the company's AMS from one provider to another. This is a crucial role that requires extensive experience in managing offshore service teams and supporting critical operations across the entire business. You will need to have a deep understanding of ITIL/ITSM principles and a proven … delivery Lead and coordinate the offshore service teams responsible for supporting the company's critical operations Implement ITIL/ITSM best practices to optimise service delivery and enhance the customer experience Collaborate with cross-functional teams to identify and address any issues or challenges that arise during the transition Continuously monitor and report on the performance of the … AMS, making recommendations for improvement Qualifications and Skills: Extensive experience as a Service Manager, with a strong understanding of ITIL/ITSM principles Proven track record of leading offshore service teams and supporting critical operations Excellent communication and stakeholder management skills Ability to thrive in a fast-paced, dynamic environment Strong problem-solving and decision-making abilities Ideally, they More ❯

Location: London (Hybrid - 2/3 days per week)? IR35 Status: Outside About the Role We're looking for an experienced Agile Coach/Scrum Master to join our Customer Technology function , embedded within the Event Apps Scrum Team . This is a fantastic opportunity to work with a multi-disciplinary team of engineers and a soon-to-be … are swiftly removed, enabling smooth progress. Stakeholder collaboration is seamless and transparent. What We're Looking For Certifications: Recognized Scrum certification (Scrum.org preferred). Advanced certification is a plus. Experience: 5+ years as a Scrum Master or similar Agile role, with proven success implementing Scrum. Technical Understanding: Familiarity with software development processes and ITIL. Soft Skills: Exceptional communication, facilitation … knowledge of Scrum Guide, Agile frameworks, and scaled Agile practices. Coaching Ability: Skilled in mentoring teams and stakeholders in Scrum values and practices. Adaptability & Continuous Learning: Passion for improving customer experience and team performance. Why Join Us? This is your chance to lead, coach, and inspire a talented engineering team while shaping the future of our Event Apps More ❯

assignment rate to umbrella Fully remote 3-6 month initial Apply today to join a forward-thinking, tech-driven FTSE 100 organisation using data science and AI to enhance customer experience, optimise supply chains and drive sustainable growth. With 40% of sales from sustainable products, this is a company that combines scale, innovation and purpose. As a Machine … reliability, optimisation and critical fixes, ideal if you excel at investigating and debugging complex data flows and ML issues in live production environments. We're looking for individuals with: Experience: Proven background as a Machine Learning Engineer. Technical Skills: Strong in SQL and Python (Pandas, Scikit-learn, Jupyter, Matplotlib). Data transformation & manipulation : experience with Airflow, DBT and … Kubeflow Cloud: Experience with GCP and Vertex AI (developing ML services). Expertise: Solid understanding of computer science fundamentals and time-series forecasting. Machine Learning: Strong grasp of ML and deep learning algorithms (e.g. Logistic Regression, Random Forest, XGBoost, BERT, LSTM, NLP, Transfer Learning). Reasonable Adjustments: Respect and equality are core values to us. We are proud of More ❯

Inside IR35) Duration: 6 months Job Summary: Join Tata Consultancy Services (TCS) as a Front End Developer (Mobile Apps) and play a key role in delivering innovative and impactful customer-facing mobile solutions for some of the most prominent brands in the UK and Europe. At TCS, you'll be part of a purpose-led transformation company, working on … processes. Participate in UI/UX design discussions and maintain graphic standards and branding. Work in an agile DevSecOps environment , utilizing modern frameworks and open-source libraries to enhance customer experience. Skills, Experience, and Abilities Required: Essential: Proven experience as a Mobile Front End Developer . 6+ years of experience with React Native, HTML, CSS, and … JavaScript. Strong UX/UI skills. Significant experience with CI/CD and DevSecOps platforms . Experience in Cloud Technologies and Platforms (e.g., Azure). Skilled in secure software design and software security best practices. Exposure to a wide variety of IT environments, platforms, and applications. Excellent analytical, problem-solving, and customer-facing skills . IT qualification More ❯

We are seeking a Customer Success Manager to join a leading technology organisation. The role focuses on delivering exceptional customer experiences and accelerating value through partnership, adoption, and value realisation. The CSM will manage complex, multi-regional strategic enterprise accounts, guiding customers through digital transformation, advising on strategy, collaborating with internal teams, and ensuring customers achieve maximum return … on their investment. Job Title: Customer Success Manager Type: Contract/Staffing Location: London Duration: Jan 2026 - Jan 2027 Hours: 35 per week (7 per day) Key Responsibilities: Lead customers through digital transformation with a clear understanding of objectives and key performance indicators. Maximise value realisation and ROI from solutions and services purchased. Drive solution adoption and usage through … leadership and domain expertise to customers and internal teams. Collaborate closely with Sales, Marketing, and Solution Consulting teams. Support onboarding and ramp-up of new team members within the Customer Success function. Qualifications & Experience: Bachelor's or Master's degree. Extensive experience in post-sales account management within technology; candidates with pre-sales, agency, or consulting backgrounds More ❯

Databricks Data Engineer £500 - £600 per day Outside IR35 We're partnering with a leading online retail company that's transforming the way data and real-time intelligence shape customer experiences. Their mission is to harness cutting-edge data and streaming technologies to drive smarter decisions, improve efficiency, and create personalised journeys for millions of shoppers worldwide. The Role … understand their data needs and enable advanced data use cases. Contribute to an engineering culture that values testing, peer reviews, and automation-first principles. What You'll Bring Strong experience in streaming technologies such as Kafka, Flink, or Confluent. Advanced proficiency in Python or Scala, with a solid grasp of software engineering fundamentals. Proven ability to design, deploy, and … scale production-grade data platforms and backend systems. Familiarity with data governance frameworks, privacy compliance, and automated data quality checks. Hands-on experience with big data tools (Airflow, Databricks) and data observability platforms. Collaborative mindset and experience working with cross-functional teams including ML and analytics specialists. Curiosity and enthusiasm for continuous learning - you stay up to date More ❯