17 of 17 Contract Customer Experience Jobs in the South East

Senior AI Engineer (Customer & Product AI)LondonContractCompetitive day rate2 day per week onsite (preferred)IR35 determination in progress OverviewWe are partnering with a major consumer brand that is scaling AI across multiple markets to improve customer experience, unlock growth, and drive operational efficiency. They are building … systems* Collaborate with business stakeholders to frame problems, define success metrics, and deliver measurable outcomes* Develop services, APIs, and integrations that embed AI into customer journeys, internal tools, and digital platforms* Own model lifecycle processes including deployment, monitoring, evaluation, and retraining* Implement robust MLOps practices to ensure reliability, performance ...

month initial - 1 day a week on site but flexible. Overview: As the Product Manager/Product Owner for Self-Serve and Digital Experience, you will lead the strategy, development, and delivery of NexGen's digital customer journeys - from discovery and onboarding through to ongoing engagement. You will … customers. This is a hands-on role for a product leader who thrives in fast-paced, venture environments and is passionate about solving real customer problems through great digital experiences. Core responsibilities: Own the roadmap and delivery of NexGen's self-serve and D2C digital journeys across ...

asset information into one secure, modern platform, improving data accuracy, strengthening compliance, and enabling smarter, real-time decision-making. It will also provide improved customer experience, giving residents access to online services and enabling staff to work more efficiently with better tools and streamlined processes.This is an exciting … single authoritative dataset, improve reporting capability, and support emerging regulatory expectations. Ensure benefits realisation is defined, tracked, and delivered, including improvements in compliance, efficiency, customer experience, and digital adoption. What you'll need to succeed You will be an experienced IT Project manager with a proven history ...

capability to support key BAU and industry initiatives during 2026, including VRP+, and Open Banking v4.x.x. We are seeking an Open Banking Architect with experience designing and governing Open Banking and API-based ecosystems in a regulated financial services environment. The role combines hands-on solution architecture with enterprise … Combine hands-on solution architecture with enterprise architecture to shape the long-term Open Banking strategy and estate. Desirable Qualifications Banking Payments Services industry experience Key Skills/Knowledge Mandatory Requirements Candidates must meet all of the following: Open Banking Domain Expertise Strong experience delivering Open Banking solutions ...

with strong leadership experience. You'll oversee a team of up to five analysts and play a crucial role in optimising the digital customer experience across web, product, and omnichannel journeys, including checkout funnels, click-and-collect flows, and on-site behaviour analysis. Role & Responsibilities Lead and mentor … quality delivery and capability uplift. Own end-to-end digital analytics strategy across web and product experiences Drive actionable insights using GA4 to understand customer behaviour, conversion paths, and onsite performance Use SQL to extract, manipulate, and analyse data from various platforms and databases Monitor and improve customer ...

Accountants Assistant - Customer Support Location: Hybrid, 3 days a week in the Reading Area office Why : FinTech SaaS Vendor experiencing huge growth Contract - 9 month fixed term contract (start ASAP) Do you have an Accountancy Qualification (AAT) or an Accountancy Degree? Are you passionate about delivering the best customer service? Do you understand why companies use financial statements, balance sheets etc? The company are a leading FinTech Software Company, experience huge growth and with a reputation for being a market leader. They are looking for a Customer Support Executive to help their customers get the most ...

Graduate Accountant - Customer Support Location: Hybrid, 3 days a week in the South Reading Area office Why : FinTech SaaS Vendor experiencing huge growth Contract - 9 month Fixed Term Contract, start ASAP Do you have an Accountancy Qualification (AAT) or an Accountancy Degree? Are you passionate about delivering the best … customer service? Do you understand why companies use financial statements, balance sheets etc? The company are a leading FinTech Software Company, experience huge growth and with a reputation for being a market leader. They are looking for a Customer Support Executive to help their customers ...

efficient cost outcomes, while enabling seamless migration to strategic platforms. Define and deliver business outcomes aligned to the strategy, Values & Behaviors, operational resilience, customer experience, and regulatory compliance. Key Responsibilities Own the EoL Vendor Cost workstream roadmap with clear OKRs, baselined plans, and outcome-based delivery across Securities … Regulatory Change. Procurement/Vendor Management and Cost Governance forums. Global stakeholders across regions and entities involved in the Global One EoL program. Experience Required Proven record leading complex, multi-year transformation and platform decommissioning/migration programs. Strong familiarity with Prime Finance and Securities Lending operating models; understanding ...

Interim Delivery Lead — Customer Journeys, Website & AI Public sector | Digital & People Services Contract: 6-month Fixed-Term (Full-time) Location: Hybrid — Haywards Heath (1–2 days on site) We are accelerating delivery across customer experience, digital platforms, and responsible AI. We’re looking for an Interim Delivery … Lead to bring pace, clarity, and confidence across three priority areas: Customer Journey redesign (including residents who are digitally excluded) Website redesign on LocalGov Drupal Pragmatic AI pilots with strong governance and human oversight This role is about outcomes, standards, and sustainable delivery — not technology for its own sake. ...

Infrastructure transformation/Global Scale/AI Ops My global telecoms company is looking fro a senior programme manager who has has global experience of working on infrastructure & network transformation programmes on a global scale Due to high profile of this at CEO level, we require somebody with gravitas … highly innovative on plan development Essential Skills Has delivered successfully on on high profile global projects (c£15m Capex, c£70m programme budget) Ideally experience managing large-scale infrastructure delivery in Telco specific context is needed but they must also be able to bridge the technical complexity with customer ...

home to London’s brightest businesses, and our dedicated Facilities Team, who keep our buildings in top condition, are a crucial part of our customer service offering. Are you an experienced Facilities Manager with a keen eye for detail and ensuring your buildings are not just compliant and operationally … naturally high standards and a positive can-do approach, you will tackle every task with care and ensure all customers have a high-quality experience within their Workspace property. You will focus on creating a clean, safe, thermally comfortable, and operationally excellent environment for our customers whilst also focusing ...

Service Desk Analyst We are seeking a proactive and customer-focused Service Desk Analyst to join our IT support team. The successful candidate will act as the first point of contact for IT-related incidents and service requests, providing high-quality technical support while delivering an excellent customer experience. This role is ideal for an individual with hands-on experience supporting Active Directory, Microsoft 365, and IT service management processes, who thrives in a fast-paced support environment. Key Responsibilities Serve as the first-line point of contact for users via phone, email, and ticketing system ...

Service Desk Analyst We are seeking a proactive and customer-focused Service Desk Analyst to join our IT support team. The successful candidate will act as the first point of contact for IT-related incidents and service requests, providing high-quality technical support while delivering an excellent customer experience click apply for full job details ...

Goodfella pizzas. About the role: Nomad Foods is strengthening its OTC capabilities and enhancing core processes and systems to drive better efficiency, accuracy, and customer experience. The OTC SME Tech Lead will provide technical and process expertise across the OTC cycle, supporting continuous improvement initiatives, system enhancements, and harmonisation … Provide expert guidance on SAP SD and OTC best practices to ensure stable and standardised processes. Manage integrations with EDI partners, logistics providers, and customer platforms for improved data flow. Partner closely with Customer Service, Sales, Supply Chain, and Finance to ensure alignment of OTC improvements. Promote standardisation ...

Digital Products Location: Reading (Hybrid 3days) Duration: 6+ Months Product Discovery & Opportunity Assessment Conduct product discovery to identify automation opportunities across onboarding, billing, metering, customer operations, supply operations, and portfolio management. Work with Product Owners to refine product vision, roadmap entries, and feature definitions. Perform impact analysis, value assessment … Miro. Identify process simplification areas to complement automation design. Collaborate with UX/Service Design teams (if applicable) to ensure optimal user and customer experience. Work with developers to align solution design with functional intent. Delivery Support & Sprint Collaboration Participate in Agile ceremonies: backlog refinement, sprint planning, daily stand ...

team members and helping to shape the engineering culture. You will help deliver secure, reliable, and scalable systems that support business objectives and improve customer experience. Responsibilities Analyse, design, develop, test, and deploy new features and user stories with a focus on high standards for security, reliability, and performance … driving best practices across teams Ensure delivery commitments are met through strong communication and informal leadership About You Requirements Minimum of 4 years’ experience in software engineering, backend development, or related roles Proficiency in object-oriented programming and system design Experience working in Agile development environments Experience ...

experienced Interim Delivery Lead to drive momentum, strengthen governance, and ensure high-quality outcomes across: Customer Journey redesign (including Simpler Recycling CX) Website redesign on LocalGov Drupal AI service development pilots with strong human oversight Key responsibilities Orchestrate delivery across customer journeys, website and AI pilots-managing scope … build trust with Members, senior officers, frontline teams and suppliers; communicate progress clearly and pre-empt risks. Track benefits and report: define success metrics (customer effort, resolution times, accessibility, channel shift) and provide regular reporting to Programme Board and SMT. What you'll need to succeed Essential experience ...