9 of 9 Contract Incident Management Jobs in the South East

telecoms, emergency services and defence industries. The role of the service desk is crucial for ensuring customer requirements are met in relation to the creation and coordination of all incident and requests and managing customer queries. As a Service Centre Shift Lead, you will be responsible for leading the team whilst on shift, ensuring the effective delivery of contracted … at ways to improve and streamline processes and technology to ensure we remain efficient and effective in our approach to service delivery. What you'll do: People and Performance Management Incident Process Management Major Incident Management Resource Coordination Spares Management Rosta Management Escalation Management Service Level Management Implement Continuous Improvement initiatives … and conduct reviews where applicable. Evoking the business continuity plan in the event of unplanned outages Out of Hours Attend review calls, identifying and implementing improvements where required Line management of direct reports including objective setting, performance, quality and 1:1 reviews Rosta management alongside other team leaders, including holiday approvals to ensure appropriate staffing levels Coaching and More ❯

service delivery, building a collaborative and honest customer-supplier relationship and delivering timely, accurate and high quality MI reporting. This will be a key role in the Service Delivery management structure, taking a share of rota’d Incident Management escalation responsibilities alongside the rest of the Technology Service Delivery management team and will ensure quality and … communication to their business unit customers is maintained during Incident and Major Incident management scenarios. Required Skills and Experience: Strong background in IT Service Management, ideally holding ITIL. Strong experience of dealing with complex problems, ensuring they are broken down in more manageable pieces. Be able to work in a well structured manner, manage Stakeholder expectations … and ensure they are always in the loop. Strong experience of managing 3 rd party suppliers, contract negotiation and management to ensure SLA’s are maintained and developing relationships. Experience of running a Service Desk/Desktop Support function. More ❯

and experienced Cisco/Webex AV Engineer Key Responsibilities Performs core technical aspects to supports infrastructure implementations, deployments and technologies related to Cisco Cloud Collaboration Technologies Responsibilities include: Problem management, Incident management, and Change Management Creates accurate project specifications Drive proof of concepts to test new capabilities and technologies Management and coordination of vendor and More ❯

data accuracy and compliance. Maintaining accuracy in the Nlyte or equivalent DCIM tool to monitor capacity limits. Managing changes and risks through the Change Control Process. Raising change or incident tickets, as necessary. Providing incident management support within defined Service Level Agreements (SLAs). Representing the data centre estate in CABs, workshops, and multidisciplinary events. Validating technical … data accuracy and compliance. Maintaining accuracy in the Nlyte or equivalent DCIM tool to monitor capacity limits. Managing changes and risks through the Change Control Process. Raising change or incident tickets, as necessary. Providing incident management support within defined Service Level Agreements (SLAs). Representing the data centre estate in CABs, workshops, and multidisciplinary events. Validating technical More ❯

to maintain compliance and data accuracy. Maintain DCIM tools (e.g., Nlyte) to monitor capacity limits. Manage changes and risks through formal Change Control Processes. Raise and resolve change or incident tickets within SLAs. Provide incident management support and troubleshoot issues. Represent the data centre in workshops, CABs, and multidisciplinary events. Validate technical designs for safe housing and … quality and analytics. Agile delivery experience with cross-functional team leadership. Desirable Skills: Experience with DCIM tools such as Nlyte. Previous involvement in audits and compliance activities. Knowledge of incident/change management within ITIL frameworks. More ❯

will be responsible for Customer Service Experience to internal users of IT and Tech support services across a global user base. Responsibilities include 2nd line desktop support and general management of business impacting and prioritised incidents. The successful candidate will be the face of Service Management at the London Tech Zone and a successful communicator of incidents and … customer experience between IT and internal customers. You will support office based and home working end users. In addition, the role involves regular interaction with, and management of tickets raised with the 3rd Party teams that constitute the end-to-end delivery of IT services and support. Engagement via Umbrella Company Only; all taxes & NI deducted at source.Hybrid work … on site. General responsibilities: Supporting office-based and home worker technologies 2nd line M365 and Teams support including usability queries Laptop & smartphone setup for new joiners Governance and good management of Networking rooms and cabling Support for Company and BYOD smartphones, Android and iOS Key escalation point for incidents, request and customer experience including Problem and Incident Management More ❯

Rapid7). Collaborate with the security team to ensure proper infrastructure security controls are deployed and maintained. Lead technical troubleshooting and respond to incidents in line with change and incident management protocols. Maintain accurate documentation of infrastructure components, maintenance activities, and configurations. Provide guidance and training to other IT colleagues to ensure cohesive service delivery. Engage with vendors More ❯

deployments and report status to stakeholders Provide remote technical support for Windows servers, tills, self-checkouts, and peripherals Log and manage incidents raised by stores in the internal service management system Collaborate with 3rd-party suppliers and field engineers using Microsoft Teams Ensure deployment activities meet quality, change control, and compliance standards Identify and implement process improvements to enhance … Services: Active Directory, DHCP, Server Print Queues Bit9/Carbon Black/App Control SCOM (monitoring) IIS, DFS, KMS (working knowledge desirable) Other Tools: Microsoft Excel (reporting and analysis) Incident Management Databases/ITSM tools Microsoft Teams (collaboration) About the Team The Retail Implementation Team is responsible for rolling out IT, voice, and data solutions across the UK … rollouts. Recent Projects Include: Upgrading store LAN and wireless infrastructure Enhancing print services across all stores Deploying systems for a new national distribution centre Supporting franchise partners with stock management systems Peak trading hardware deployments Expanding self-checkout estate and rolling out new till scanning solutions Why Join Us? Work with cutting-edge retail technology in a large, fast More ❯

preferred), pipelines, and production code. Solid understanding of relational databases and data modelling (3NF & dimensional). Strong communication skills and ability to work across full project lifecycle. Experience with incident management, testing, and release processes. Nice to have: Familiarity with Redgate SQL Toolbelt, Visual Studio, and Team Foundation Services. Exposure to healthcare data, medical statistics, and clinical analytics. More ❯