17 of 17 Contract Incident Management Jobs in the South East

computing, modelling, simulation, software engineering, business systems, data acquisition, and core IT services. Within the Computing Division, the Enterprise Infrastructure Solutions unit is responsible for the design, delivery, and management of centrally supported IT infrastructure and applications. This includes enterprise compute platforms, data networks, UNIX/Linux/Windows environments, cloud services, data centres, commercial software solutions, and end … matter expertise in security architecture, cyber risk governance, and assurance frameworks. This is a cross-functional role with both advisory and hands-on responsibilities, focusing on security assurance, risk management and supporting architecture reviews, vulnerability management, risk assessments, cyber defence posture, driving technical assurance, and embedding risk-aligned security controls across IT and OT systems and secure-by … AD), Microsoft 365 E5, Azure IaaS/PaaS, Windows/Linux/Unix. o Strong knowledge of security tooling such as SIEM, endpoint detection (EDR/XDR), and vulnerability management platforms. o Hands-on experience with policy development, access control models (RBAC, ABAC), and logging standards. o Experience supporting assurance activities or government-mandated reviews (e.g. GovAssure, Secure by More ❯

available to them, to: Promote IT and provide a channel of communication between the IT department and the rest of the firm; Help develop and implement procedures for event management (new software, presentations etc), incident management (serious issues and outages), request fulfilment (laptops, chargers etc), and access management (joiners, leavers etc); Maintain Active Directory; Maintain remote More ❯

vulnerability remediation activities of the current Windows endpoint and server estate, with an initial focus of Cyber Essentials compliance. The role will also be responsible for the allocation and management of tasks/work packages for a team of Senior System Analysis who will also be focused on security/vulnerability remediation activities of the current Windows estate. The … and adoption of cloud/managed services. Build strong relationships with stakeholders Desirable Professional certifications (e.g., Microsoft MCSE/MCP). ITIL Foundation or higher; PRINCE2 or Agile project management qualifications. Experience in Higher Education or DevOps. Experience working on and delivering Cyber Essentials Technical Requirements Essential 5+ years’ experience in day-to-day management of large Windows … endpoint estates of 3,000+ devices 5+ years’ experience in day-to-day management of large Windows server estates of 500+ servers SME and technical leadership experience, working and collaborating as part of a team Excellent communication, engagement, proactive, positive, can-do attitude Strong experience with MS Active Directory, SCCM, Intune AD Group Policy configuration and troubleshooting Solid understanding More ❯

knowing the transaction and file processing procedures. Ensure all transactions and files are fully accounted for daily and maintain full and accurate records of processing and submission details. Change & Incident Management – responsibility for understanding and supporting the Change and Incident process and procedure. Support the testing and onboarding of customers across our product range. Support the testing … using external specifications to validate testing Skills and Experience Previous Customer Service experience, first line support or helpdesk knowledge Strong technical mindset with a knack for troubleshooting Good time management, attention to detail, clear communication, and good interpersonal customer service skills Self-Motivated, a quick learner and multi-tasker with the ability to work independently and as a team. More ❯

knowing the transaction and file processing procedures. Ensure all transactions and files are fully accounted for daily and maintain full and accurate records of processing and submission details. Change & Incident Management - responsibility for understanding and supporting the Change and Incident process and procedure. Support the testing and onboarding of customers across our product range. Support the testing … using external specifications to validate testing Skills and Experience Previous Customer Service experience, first line support or helpdesk knowledge Strong technical mindset with a knack for troubleshooting Good time management, attention to detail, clear communication, and good interpersonal customer service skills Self-Motivated, a quick learner and multi-tasker with the ability to work independently and as a team. More ❯

providing remote support. Hybrid working - 3 days per week on site. Please note, engagement via Umbrella Company Only; all taxes & NI deducted at source. General responsibilities: - Supporting IT Services (Incident Management/Request Fulfilment) Ensure all incidents and service requests are successfully logged and accurately identified, categorised, prioritised and diagnosed. Work with third parties and colleagues to investigate … accurately diagnose, analyse & resolve IT issues. Knowledge of and experience working within depts. utilising Change Management and Problem Management. Customer Care including providing a welcoming, friendly, customer focussed and professional attitude to all users. Maintain good working relationships with end users and departments within the organisation. Technical skills: - Relevant experience in a similar Service Desk support role ITIL Windows … support and installation MS Office and Office 365 skills Client patching and collection management using SCCM. Active Directory account admin. Experience providing PC support including image creation, building, configuring and troubleshooting PC hardware and software. Excellent communication and interpersonal skills. Reasonable Adjustments: Respect and equality are core values to us. We are proud of the diverse and inclusive community More ❯

focused approach defined by our clients Services Strategy to all in the retail network, with associated high levels of service and satisfaction. The Service Desk Analyst's responsibilities include incident and service request logging, providing technical first time fix solutions and escalating service request and incidents to second level Support areas where necessary. MAIN RESPONSIBILITIES Responsible for a technical … required SLA. Responsible for assigning the correct impact and urgency of incidents and requests. Engage with all support teams to deliver resolution of incidents and ensuring customer satisfaction. Own incident resolution throughout local subsidiary with input from headquarters and 3rd party providers. Manage multiple work channels, ensuring each work queue is maintained and appropriate management information provided daily … to the Service Operations Manager. Responsible for organising own daily work tasks using the incident management system. Communicating written and verbal updates with stakeholders from all levels within the business. Administration and resolution of complaints, escalating where required. Create and maintain knowledge base and local working instructions. Manage escalations for all service users, providing full business impact analysis. More ❯

focused approach defined by our clients Services Strategy to all in the retail network, with associated high levels of service and satisfaction. The Service Desk Analyst's responsibilities include incident and service request logging, providing technical first time fix solutions and escalating service request and incidents to second level Support areas where necessary. MAIN RESPONSIBILITIES Responsible for a technical … required SLA. Responsible for assigning the correct impact and urgency of incidents and requests. Engage with all support teams to deliver resolution of incidents and ensuring customer satisfaction. Own incident resolution throughout local subsidiary with input from headquarters and 3rd party providers. Manage multiple work channels, ensuring each work queue is maintained and appropriate management information provided daily … to the Service Operations Manager. Responsible for organising own daily work tasks using the incident management system. Communicating written and verbal updates with stakeholders from all levels within the business. Administration and resolution of complaints, escalating where required. Create and maintain knowledge base and local working instructions. Manage escalations for all service users, providing full business impact analysis. More ❯

robust governance across all business areas. Manage the ISO 27001 certification lifecycle - including audits, remediation, and recertification. Collaborate with technical and product teams to embed security standards and oversee incident response procedures. Drive measurable improvements in risk reduction and compliance maturity through strong audit oversight and playbook management. Digital & Clinical Safety Partner with IT, Clinical, Legal, and Executive teams … Safety Policies, ensuring compliance with DCB0129/0160 and the Medical Device Directive. Oversee training compliance for clinical and digital safety roles, ensuring safety case documentation remains current. Quality Management Lead the Quality Management System (QMS) aligned to ISO 9001, maintaining full documentation and audit readiness. Manage the ISO 9001 audit programme and guide remediation efforts. Support executive … into clear, actionable insights. You Will Provide strategic direction and clear communication across teams and senior stakeholders. Use influence and negotiation to secure alignment on best practices and risk management priorities. Produce concise, impactful reports and presentations that inform key business decisions. Maintain accuracy and attention to detail in all compliance and reporting activities. Essential Experience Experience in leading More ❯

IT stakeholders to plan, prioritise, and schedule application enhancement requests, providing guidance to the applications development team Take accountability for the availability and performance of the application portfolio, including incident management and release processes Maintain stakeholder satisfaction through quality delivery and effective change management Communicate defect status to management at various levels Partner with technical leaders More ❯

escalation point for the Service Desk Team Planning and executing migration strategies across Exchange Online, SharePoint Online, OneDrive, and Teams Coordinate with third-party MSPs for network and infrastructure management Support business continuity through proactive incident management Monitor network health and performance, ensuring high availability and resilience Maintain inventory and configuration records for infrastructure and software Excellent More ❯

may also be required however to assist with other areas of the general support of the current Windows estate. Technical Requirements Essential 5+ years’ experience in day-to-day management of large Windows endpoint estates of 3,000+ devices 5+ years’ experience in day-to-day management of large Windows server estates of 500+ servers SME and technical … Cyber Essentials compliance Specific experience of conducting security/vulnerability patching and remediation at scale Application packaging/deployment via SCCM Working in an ITIL environment with change and incident management SQL vulnerabilities Presenting technical solutions confidently to relevant approval boards Creating and reviewing high- and low-level technical documentation, technical standards and processes Desirable Experience with packaging …/troubleshooting using Cloudpaging technology/AppsAnywhere MS SQL experience Qualys vulnerability management Experience working on and delivering Cyber Essentials Working Requirements: Reporting to the Project technical lead Working with the Security Operations Team to identify current/new security vulnerabilities and other out of date/non complaint software. Reviewing and Prioritisation of identified security vulnerabilities Removing/ More ❯

About the Role We're seeking a highly experienced Principal Product Security Engineer to join one of our clients Product Security Engineering teams, supporting the delivery and through-life management of secure submarine systems and products. As a key focal point for security and information risk, you'll apply deep technical expertise to ensure that solutions are designed, delivered … standards. Represent Product Security at design reviews, ensuring security considerations throughout the system lifecycle. Manage concurrent work across multiple security programmes and provide technical leadership to junior engineers. Support incident management and contribute to key project documentation including RMADS, Security Strategies, and accreditation evidence. Key Deliverables & Accountabilities Delivery of Risk Management Accreditation Document Sets (RMADS) and associated … with contractual and regulatory security requirements. Providing specialist input to verification, qualification, and design review processes. Contribution to broader project artefacts such as training materials, technical publications, and cyber incident plans. About You You'll bring a proven track record in Product Security or Information Assurance , ideally within the defence or maritime sectors. With strong analytical and communication skills More ❯

your tasks for off the network countries. Support global cyber security team to ensure open Continuous Security Improvement Programme (CSIP's) are managed effectively up to closure Information Security Management System (Infrastructure Security Operations). Azure cloud infrastructure and configuration. System Centre Configuration Manager, Operations Manager and Virtual Machine Manager. Microsoft Exchange online Azure and on-premises Active Directory … Cyber Incident Management and or Security Forensic experience. Windows Server and Linux Network (WAN, Wi-Fi) and Network Access Control (NAC) management Cloud email security gateway services Server hardware including and CIS controls. Security monitoring, orchestrator and SEIM tools Next-gen application firewalls, anti-malware, cloud proxies and CASB Spanish speaking Please apply! Guidant, Carbon60, Lorien & SRG More ❯

development. Ensure alignment between business logic and technical implementation. Governance & Documentation Maintain comprehensive documentation of requirements, data flows, and validation processes. Champion data governance and stewardship best practices. Support incident management and resolution for data-related issues. Data Literacy & Enablement Promote data literacy across business units. Guide stakeholders in framing analytical questions and interpreting results. Support adoption of … Power BI, Tableau, Qlik). Understanding of version control (e.g., Git) and collaborative development workflows. Experience or knowledge of Foundry (Palantir) is a plus. Excellent communication, documentation, and stakeholder management skills. Guidant, Carbon60, Lorien & SRG - The Impellam Group Portfolio are acting as an Employment Business in relation to this vacancy. More ❯

delivering a high-profile "Expert Helpdesk" service. About the Role You will contribute to the day-to-day delivery and support of a wide range of ICT services, including incident management, service requests, and first-stage problem resolution. Working closely with colleagues across IT Services, you'll help ensure users have an excellent experience while making the most More ❯

delivering a high-profile "Expert Helpdesk" service. About the Role You will contribute to the day-to-day delivery and support of a wide range of ICT services, including incident management, service requests, and first-stage problem resolution. Working closely with colleagues across IT Services, you'll help ensure users have an excellent experience while making the most More ❯