4 of 4 Contract Journey Map Jobs in the South East

someone who has: Strong service design leadership experience, ideally at a Lead level.Proven ability to implement service design in complex environments.Expertise in customer journey mapping and translating insights into delivery requirements.Excellent stakeholder management and influencing skills.Strong facilitation and workshop design capabilities.Experience in fast-paced and ambiguous environments. Ideal ...

Strong telecommunications industry background, with a solid understanding of network, IT, operational and customer service environments. Proven expertise in service design methodologies, customer journey mapping, process modelling and operational design. Strong understanding of ITIL or comparable service management frameworks, including service transition and operational readiness principles. Ability ...

Digital strategies. Key Responsibilities Lead the design of AI-enabled services from discovery through to live, ensuring they meet user needs and business outcomes Map current and future service journeys, identifying opportunities to embed AI, automation, and data-driven decision-making Conduct user research and translate insights into service … data and feedback Essential Skills & Experience Strong experience designing end-to-end services in complex organisations Skilled in service design methods such as journey mapping and service blueprints Understanding of AI, data, and automation capabilities and limitations Strong stakeholder engagement and communication skills Experience working in agile, multidisciplinary ...

Join Our Team as a Customer Journey Manager (BA) - Trade Surveillance Remediation! Location - London (hybrid with 2 days onsite per week) Contract - 6 months with potential to extend About the Role: As a Customer Journey Manager, you will play a crucial role in supporting the delivery … enhance the end-to-end surveillance journeys, translating regulatory, risk, and delivery outcomes into prioritised, actionable work. Key Responsibilities: Own the Trade Surveillance Journey: - Maintain the entire Trade Surveillance journey, encompassing trading activities, data quality, alert generation, and investigation outcomes. - Craft and maintain journey ...