2 of 2 Contract Journey Map Jobs in the South East

artefacts, milestones, improvements and solutions, as required. Collaborate with colleagues and stakeholders to define, create and maintain all end-to-end service design activities and define the customer journey/s across digital and non-digital touchpoints as well as the operations, capabilities and technology needed to support it. Translate business inputs, customer insights, user requirements and high … or transactional products and services, across end-to-end experiences and a variety of touchpoints and platforms. A strong understanding and demonstrable experience of contextual and quantitative research, journey mapping, persona building, workshop facilitation and service prototyping. Knowledge of common Service Design techniques and their application in complex organisations A problem solver, comfortable with ambiguity, who strives to More ❯

What you will bring Strong evidenced experience leading website migrations, rebuilds or multi-site digital projects A solid grasp of SEO principles, content structure, 301 redirects and user journey mapping The ability to bring together developers, content specialists and internal stakeholders without friction A methodical mindset and a habit of catching issues early Confidence making decisions and guiding More ❯