3 of 3 Contract Knowledge Management Jobs in the South East

demand, open work, age, priority, ownership and blockers. Triage the backlog. Improve daily working practices. Put in place clear queues, ownership, escalation routes, handovers, knowledge management, quality checks and a manageable daily operating rhythm. Coach the team to make sound decisions and finish work. Raise resolution at first … contact. Give analysts the knowledge, access, scripts and authority to resolve more issues during the initial interaction. Particular attention to issues affecting colleagues Remove failure demand. Identify repeat contacts, reopened tickets, poor handoffs, incomplete fixes and recurring incidents. Work with application owners, infrastructure teams and suppliers to solve underlying ...

Rate: Up to £80 per hour Inside IR35 The Role As a Configuration Manager, you will take responsibility for establishing, maintaining and improving configuration management arrangements across complex engineering projects and assets. Working as an embedded member of client delivery teams, you will provide oversight and leadership throughout … baselines have been identified, established and controlled. Establishing and maintaining baseline owner registers and ensuring accountability for the quality of baseline information. Integrating configuration management activities with project, engineering and lifecycle delivery teams. Ensuring configuration baselines are accurately maintained throughout project delivery and handover. Establishing, implementing and maintaining formal ...

M365 Transition Engineer to support a high-profile Defence programme, working within a busy operational support environment. This role is centred around service stabilisation, knowledge transfer, mentoring, and capability uplift , helping to strengthen 2nd Line support functions while improving Microsoft 365 service performance across a complex and secure estate. … Line resolution rates across Microsoft 365 technologies. Minimise avoidable escalations to 3rd Line support teams through enhanced troubleshooting and escalation quality. Support major incident management and service stabilisation activities. Create and maintain operational documentation, including: Run books Standard Operating Procedures (SOPs) Troubleshooting guides Knowledge articles Deliver structured knowledge ...