5 of 5 Contract Major Incident Management Jobs in the South East

desired level of detail) to the senior leadership team, customers, suppliers and other Government Departmental stakeholders. The role requires an individual with strong management capability, business process awareness and a service orientated mind-set in order to deliver the control, accuracy, consistency and quality required. The role also requires … troubleshooting background to drive deeper, more targeted investigations with the technical teams to aid faster root cause analysis. Provide professional, integrated and effective Problem Management to customers and internal delivery teams in accordance with our ISO accredited policies and processes. They have considerable knowledge and a full understanding ...

month contract. Inside IR35 Hybrid- adhoc travel into London/Ipswich Responsibilities: Lead delivery of the Technology Resilience, Application Resilience and Major Incident Management (MIM) Resilience workstreams Including the migration of backup and restore services to Rubrik through the full migration lifecycle to cutover and decommissioning … managing delivery activities RMP (Risk Mitigation Plan)- (Product, Resources, Contractual deliveries, RFP Planning, ensuring agreed points are getting delivered, Solutioning for Gaps) Project Organisation Management (People Management) Budget and benefit Management (Cost/Efforts/Schedule) Ensure Implementation site (customer site) for readiness Handover ...

role, with o pportunity to lead and shape a growing support function. This role combines team leadership with technical problem-solving. You'll own major incident management, act as the escalation point for critical issues, and work closely with engineering teams to ensure problems are resolved quickly … comfortable taking charge during outages, coordinating stakeholders, and driving issues through to resolution. Responsibilities Lead, mentor and develop a team of support engineers. Own major incident management and serve as the escalation point for critical issues. Coordinate cross-functional teams during outages and service disruptions. Remain hands ...

based on skills, capacity and priorities. - Oversee 2nd and 3rd Line technical escalations across Windows, Linux, virtualisation, storage and networking. - Lead P1/P2 major incident investigations, technical recovery and stakeholder communications. - Monitor SLA/KPI performance, incident queues and service quality. - Drive root-cause analysis, problem … management and permanent incident resolution. - Coordinate infrastructure changes, CAB reviews, maintenance windows and rollback plans. - Oversee secure infrastructure builds, patching, maintenance and configuration management. - Manage shift coverage, on-call arrangements and resource requirements. - Support service transitions, operational readiness and knowledge transfer. - Maintain accurate incident, change, CMDB ...

service processes. Keep accurate ticket records and add solved issues to the internal knowledge base. Gather customer feedback per the Customer Feedback Collection and Management Process and track themes. Help prepare monthly service reports and SLA tracking, using the monthly service review and SLA Watch skills under supervision. Shadow … become involved in major incident management. Support with change delivery management. Report inaccurate or biased AI output through the AI Concerns Reporting Procedure. Minimum Required Experience (including personal qualities): Some customer-facing experience (retail, hospitality, call centre, volunteering) would be advantageous. Ability to work effectively and build relationships. ...