Service Scheduler (Engineering)
- Hiring Organisation
- Frossell Recruitment
- Location
- Milton Keynes, Buckinghamshire, England, United Kingdom
- Employment Type
- Contractor
- Contract Rate
- £34,500 per annum
Manage email enquiries and support requests Accurately log instrument faults and service activity within Microsoft Dynamics CRM Coordinate and schedule: Emergency call-outs Planned preventative maintenance visits Urgent corrective actions and engineering changes Work collaboratively with field service engineers to meet customer expectations and response KPIs Reporting … Management Update cases and maintain accurate service records within Microsoft Dynamics CRM Collate service data and generate KPI reports for account stakeholders Coordinate maintenance activity with partner suppliers and customers to maximise instrument uptime Administration Escalate complex customer issues where required Maintain CRM records for newly installed equipment ...