client. The successful candidate will play a key role in shaping and delivering the client's strategy for customer communications across digital channels including SMS, email, pushnotifications, and in-app messaging. Key Responsibilities Lead a discovery phase to develop a product strategy for customer messaging and notifications, ensuring alignment with the client's digital journeys. … Consider Interconnected notification services integrated with existing banking channels. A rules engine to enable context-aware messaging. Content management system for messaging templates. Delivery mechanisms across SMS, email, push, and in-app channels. Customer preference … management aligned to regulatory requirements. Analytics and reporting to measure communications effectiveness. Essential Skills & Experience Strong experience in customer journeys and delivery mechanisms for SMS, email, pushnotifications, and in-app messaging. Deep knowledge of industry best practices in customer communications. Proven track record of conducting current state solution assessments and shaping future strategies. ... More ❯
Duration: 31/12/2025 Pay rate: £537 per day Inside IR35 Role Description: 1. Experience in customer journeys and delivery mechanisms for SMS, email, pushnotifications, and in-app messaging 2. industry best practices 3. current state solution assessments Key responsibilities include: - Working on a discovery phase to develop a product strategy for Messaging and … Notifications for the Bank. The aim of this phase is to produce a strategy for the Bank’s capabilities regarding customer communications for digital journeys (e-mail, SMS, device notifications). - Establish a distributed customer messaging and notification architecture to address current fragmentation and enhance customer experiences across our journey touchpoints. - A strategic solution should create an event … services that integrate with existing banking channels • a rules engine for context-aware messaging • a content management system for messaging templates • delivery mechanisms for SMS, email, pushnotifications, and in-app messaging • customer preference management for regulatory compliance • analytics and reporting for measuring communications effectiveness If you are interested in this position and would like to learn More ❯
London, South East, England, United Kingdom Hybrid / WFH Options
Opus Recruitment Solutions Ltd
each contact.- Use behavioural data and audience insights to drive personalised engagement.- Ensure the model: Utilises a 360° customer view (UCP).Web Push/PushNotifications Channel Integration - Integrate Web push into CIJ to engage desktop users - Build & deploy targeted Web Push messages Skills & Experience- Proven experience in CRM, Martech, or … Customer Analytics roles.- Strong understanding of customer journey orchestration and segmentation.- Experience with decisioning engines, personalisation models, and data platforms.- Familiarity with CIJ tools, Web Push, and multi-channel CRM strategies.- Analytical mindset with the ability to interpret data and drive actionable insights.- Excellent stakeholder management and communication skills.If you're interested in this role please send your More ❯