3 of 3 Contract Quantitative Research Jobs in the South East

User Researcher to support a major Central Government digital programme focused on improving public-facing services and digital products used across the UK. You will conduct high-quality strategic research with citizens, service users, and local government teams to shape user-centred design, product direction and organisational decision-making. This role requires someone with strong expertise in end-to … end user research and a background working with local authorities or councils to understand how public services operate at a local level. What You'll Do As a Senior User Researcher , you will: Lead and deliver a wide range of user research projects (discovery through to evaluative) involving local government officers and end users Plan, design and conduct … research using both qualitative and quantitative methods Run research activities end-to-end: designing, recruiting, conducting sessions, analysing data and presenting insights Translate findings into clear, actionable insights that influence product, service and strategic decisions Collaborate closely with multidisciplinary teams including product managers, designers, policy specialists and developers Engage and involve stakeholders across local and central government More ❯

artefacts to communicate systems thinking. Bring experience beyond digital, including contact centres, expert advisory services, or other complex service environments Help plan, support and/or execute additional user research to ensure we are seeking right customer insight to aid business decisions A willingness to develop and present thoughtful, innovative service solutions that enhance and improve the E2E experience … improve quality and understanding. Raise issues or opportunities to improve solutions, outcomes, process and quality as needed. Be ready to support with other design-related task requests such as research, content or testing, as needed, under supervision Actively participate in and contribute to design reviews, project rituals and collaboration, team playbacks and continuous improvement within the team. Qualifications & Experience … complex and/or transactional products and services, across end-to-end experiences and a variety of touchpoints and platforms. A strong understanding and demonstrable experience of contextual and quantitative research, journey mapping, persona building, workshop facilitation and service prototyping. Knowledge of common Service Design techniques and their application in complex organisations A problem solver, comfortable with ambiguity More ❯

of contexts. Investigates, defines and resolves complex issues through user-centered methods. Familiarity of GDS, design thinking, UCD methodologies and principles, as well as social sciences Strong understanding of quantitative and qualitative research methods, conducted in person and remotely. Strong understanding of the diversity of users and the need to make services, products, policies and designs usable and More ❯