Customer Experience Business Analyst
- Hiring Organisation
- Teksystems
- Location
- South East, United Kingdom
- Employment Type
- Contract, Work From Home
technology transformation programme. The successful candidate will work across business and technology stakeholders to understand the existing contact-centre landscape, capture requirements and use cases, document current configurations and help define future technology requirements. This role would suit … with strong Experience in contact centres, Customer Experience and CCaaS technologies rather than purely generic business analysis. Key Responsibilities Lead requirements gathering across Customer Experience and Contact Centre stakeholders. Capture and document functional and non-functional requirements. Understand the existing contact-centre technology landscape and customer-specific ...