1 to 25 of 33 Contract Service Design Jobs in the South East

deeply embedded within our DNA. Invest in us and we'll invest in you!. Job Description We are looking for an experienced Senior Service Designer to work within a multidisciplinary team delivering complex digital services for a UK public sector client. You will lead service design activity across the service lifecycle, working from Discovery and Alpha through Beta and Live , depending on the assignment. You will help teams understand complex service landscapes, identify user and organisational needs, and design coherent end-to-end services across digital and non-digital channels. Working alongside ...

Service Designer GDS Service Design/User Research/Prototyping/Accessibility/GDS Hybrid - 2 days in office p/w - choice of UK wide offices including London, Birmingham, Manchester, Leeds and Glasgow £70,000 - £75,000 DOE + Training and Benefits Do you want your … work to change how people experience public services across the UK? This Service Designer role puts you at the heart of government digital delivery, from evaluating live services to shaping what gets built next. You'll join a growing Experience Design team within a large global technology consultancy ...

Service Design - ITIL - ServiceNow - government - 12 month contract - SC Clearance - Remote first with ad hoc onsite travel I have an immediate contract opportunity for an experienced Service Design Manager to join a busy Service Design & Transition team with our government client. The role will … candidates with active SC clearance will be preferred. What you'll focus on Designing and documenting new IT services that align with ITIL-based service management. Embedding service design principles and standards into projects from early stages through to transition. Ensuring every new or changed service ...

Service Management Architect - London - Hybrid Working Service Management Architect with excellent experience in service architecture, service design, and service transition is required by a leading law firm in central London. If you have experience in ITIL and TOGAF then this would be a bonus … essential This Service Management Architect role is a brand new position, to work in an immature architecture environment and bring it to the level needed. You will have huge scope in this role, so a great time to join. This role will start off as operational governance and progress ...

Service Designer | BPSS Eligible | Up to £470/day Inside IR35 | Worthing or Telford (Hybrid) Location: Worthing or Telford (2 days onsite per week) Rate: Up to £470 per day (Inside IR35) Contract Length: 6 months Clearance: BPSS eligible required We're looking for an experienced Service Designer … Working within a multidisciplinary team, you'll collaborate closely with user researchers, interaction designers, content designers, performance analysts, developers, policy specialists and stakeholders to design end-to-end services that deliver measurable outcomes for users and the organisation. What you'll be doing Leading service design activities ...

Senior Service Designer (SC Cleared) £450 per day (Outside IR35) | Hybrid Working | Active SC Clearance Required We're supporting a major public sector digital transformation programme and are looking for an experienced Senior Service Designer to join a multidisciplinary team delivering meaningful improvements to a high-volume citizen … complex end-to-end user journeys, helping to shape services that have a genuine impact on thousands of users. You'll work across interconnected service areas, collaborating with researchers, delivery teams and stakeholders to ensure a seamless and user-centred experience. The contract offers an initial term through ...

Lead Service Designer - Digital Customer Experience London | Hybrid Permanent Opportunity £70,000-£85,000 + Benefits Lead the vision. Shape the experience. Make an impact. Exciting projects with both Public Sector & Government Clients! We're looking for an experienced Lead Service Designer to join a growing Digital Customer … leading high-profile transformation programmes and shaping the future of digital services. This is a fantastic opportunity to combine strategic leadership with hands-on design , working with senior stakeholders and multidisciplinary teams to turn complex challenges into innovative, user-centred and scalable solutions. What will you be doing? Lead ...

Service Lead | Up to £100,000 + 5% Bonus I'm currently recruiting for an experienced IAM Service Lead for a senior opportunity within a complex hybrid IAM environment. The key priority for this role is strong operational IAM service leadership and ownership within a live … environment . The hiring team is looking for someone who has experience running and managing day-to-day IAM services, overseeing operational service delivery, managing performance and resolving service issues - rather than a profile focused primarily on IAM architecture, programme delivery or transformation. UK-wide - based from nearest ...

Senior Service Designer | 12 Month Contract | Up to £629 per Day | Inside IR35 Senior Service Designer - GDS | Central Government | BPSS Eligible We're supporting a major Central Government programme seeking an experienced Senior Service Designer to join a high-profile digital transformation initiative. This is an excellent … opportunity to help design and deliver critical public services, working within multidisciplinary teams to create user-centred solutions that make a real difference. Role Details Position: Senior Service Designer Contract Length: 12 Months Rate: Up to £629 per day IR35 Status: Inside IR35 Location: Remote with occasional travel ...

HIRING: SENIOR SERVICE DESIGNER - SC CLEARED London | Manchester | Glasgow | Bristol Are you a Senior Service Designer with active SC clearance ready to take the lead on exciting public sector digital transformation projects? This is your chance to shape the future of digital services, solve complex challenges and create … meaningful, user-centred experiences that make a real difference. WHAT YOU'LL BE DOING Leading end-to-end service design workstreams, from discovery through to delivery. Shaping innovative, user-focused digital services. Applying GDS standards, accessibility and inclusive design principles. Facilitating workshops, co-design sessions ...

experienced Lead UX Designer & AI Product Strategist to spearhead the modernization of complex enterprise financial and operational workflows. Operating at the intersection of enterprise service design, AI product strategy, and user experience architecture, you will lead the end-to-end transformation of high-volume financial cycles (contract execution … application, and exception resolution). In this senior advisory role, you will collaborate with cross-functional leadership-spanning Engineering, Data Science, and Operations-to design trustworthy, intelligent, and scalable workflows powered by autonomous AI agents. Key Responsibilities End-to-End Workflow Optimization: Analyze existing enterprise process lifecycles, identify operational ...

Inside IR35 Clearance: BPSS Required We're supporting a major public sector digital programme and are looking for an experienced Interaction Designer to help design intuitive, accessible and user-centred digital services. Working within a multidisciplinary agile team, you'll be responsible for designing effective user journeys, service … experiences that meet both user needs and organisational objectives. This role requires strong experience working within GDS environments , delivering services that meet Government Digital Service standards and assessment requirements. Essential Skills & Experience Proven experience as an Interaction Designer within digital transformation programmes Strong GDS experience , including designing services ...

deeply embedded within our DNA. Invest in us and we'll invest in you!. Job Description As a Senior Interaction Designer, you will design how users interact with digital services—defining flows, behaviours, and interface patterns that enable intuitive, accessible experiences. Working as part of multidisciplinary teams … will translate user needs and service requirements into clear interaction models, ensuring that services are usable, consistent, and aligned with modern design standards. You will play a key role in bridging design and engineering—ensuring that interactions are not only well designed, but also technically feasible ...

will work with User Researchers and Frontend Developers, designing in the browser, to deliver highly user-focused and successful services. You will produce design concepts for digital services, often working to very tight deadlines, and work with Frontend Developers to implement those concepts. As an Interaction Designer you will … Work within agile delivery teams to produce and implement high-quality design concepts for digital services. Work with User Researchers to ensure all output, internal and external, is well designed and user focused. Design and deliver consistent, user focused communication material. Partner with colleagues to ensure a consistent ...

already have all the answers, please don't apply for this role. We're looking for a Lead User Researcher to join our Design and Research team – who asks questions of us, our processes, and our clients. The key is someone who can ask the right questions … impact. You'll work closely with our clients in user-focused engagements and support us in developing long-term relationships. Who we are Our design team is a collaborative mix of service designers, researchers, UX and UI designers, working shoulder-to-shoulder with engineers, delivery managers ...

skills, and the ability to quickly develop recommendations based on quantitative and qualitative evidence. Extensive knowledge of human factors, ethnography, and the user-centred design process for product and service design in an iterative development environment. Demonstrable knowledge, experience in and passion for user centred design practices. Proven experience of audience modelling and developing design personas. Experience across web content, tools and transactional services, especially those with complex user journeys (involving development of a logical sequence of steps to complete transactions). Comfortable working with data, from gathering and analysis through to design ...

digital services. Essential Skills & Experience Proven experience as a User Researcher within complex digital transformation programmes Strong understanding and application of GDS (Government Digital Service) standards and service assessments Experience planning, conducting and synthesising qualitative and quantitative user research Ability to communicate user needs effectively to multidisciplinary teams … senior stakeholders Experience creating actionable insights that directly influence service design and delivery BPSS clearance eligible (or currently held) Desirable Skills & Experience Previous experience within the NHS, Health, or wider Healthcare sector Experience working on high-volume citizen-facing services Familiarity with accessibility and inclusive design principles ...

needs, behaviours, motivations and pain points. You'll help teams make informed decisions by translating research findings into actionable insights that influence product direction, service design and delivery. You'll also support and mentor other User Researchers, contributing to their growth while maintaining high standards across the team … experience of a wide range of qualitative and quantitative user research methods. Communicate and evangelise user needs to the team and wider stakeholders. Plan, design and conduct user research across all stages of the product and service lifecycle. Work with team members to design and facilitate workshops ...

shape the public services people rely on? This User Researcher role puts you in charge of the research for your team, shaping strategy, informing design and influencing delivery on government digital services. You'll join a growing Experience Design team within a large global technology consultancy. … designers, developers and fellow researchers to plan high-impact research Involving your team in analysis and synthesis, and communicating findings that drive evidence-based design decisions Interpreting and contextualising AI-generated insights, making sure they are accurate and used ethically What You'll Bring Proven GDS experience, with demonstrable ...

Experience Designer to work across client projects and the CX practice - using AI to rethink how they understand customers, solve problems and design experiences. This isn't a traditional CX or product design role. It sits at the intersection of AI, customer experience, research, strategy and design. They … mean building an AI-enabled research workflow. The next, turning a large body of customer data into new experience opportunities, rapidly prototyping a future service, or helping a client rethink a customer or employee journey around agents and automation. Our client is a team of proactive problem solvers, constantly ...

Experience Designer to work across client projects and the CX practice, using AI to rethink how they understand customers, solve problems and design experiences. This isn't a traditional CX or product design role. It sits at the intersection of AI, customer experience, research and design. They … mean building an AI-enabled research workflow. The next, turning a large body of customer data into new experience opportunities, rapidly prototyping a future service, or helping a client rethink a customer or employee journey around agents and automation. You'll own the delivery of your workflows within agreed ...

emerging technologies beyond experimentation and into real services, safely and sustainably. We are looking for a Head of Product to champion user-centred design and product strategy, ensuring that as we integrate advanced technologies, we never lose sight of the user's needs. Reporting to the Club Executive … club. You will create the conditions in which multidisciplinary teams can build impactful government services: aligning stakeholders around a clear vision, navigating GDS Service Assessments, discovering true user needs, and ensuring our solutions deliver tangible value to citizens and civil servants alike Your priority will be leading our Product ...

Solutions Architect (Power Platform) We are looking for an experienced Microsoft 365 & Power Platform architect to join our client and lead the design and delivery of secure, scalable Modern Workplace solutions for enterprise solutions. This will suit someone who is equally comfortable with solution architecture, hands-on delivery … helping the company modernize how they collaborate, automate and operate. You will act as a trusted advisor to the business in this role. Responsibilities Design and deliver Power Platform solutions, including Power Apps, Power Automate, Dataverse, SharePoint Online and Microsoft Teams Act as a technical lead and escalation point ...

launch and adoption A track record of owning complex products or workflows where ownership or the delivery model was unclear at the start A design-first mindset, with real discovery skills: user research, journey mapping, service design and prototyping Experience working directly with operational teams to understand ...

multidisciplinary Agile team, you will help evolve an existing conversational support capability, including AI-enabled journeys that connect users with the appropriate government service teams when further assistance is required. Key Responsibilities Own and develop the product roadmap, aligning user needs, technical capabilities and wider programme objectives. Drive … delivery teams focus on the highest-value activities. Translate user research, analytics and stakeholder feedback into actionable product requirements and priorities. Work closely with Service Designers, User Researchers, Engineers, Data Scientists and Delivery Managers. Lead product discovery and improvement activities to identify opportunities to optimise the service. Make evidence ...