Head of IT Service Management
- Hiring Organisation
- Parity Network
- Location
- Buckinghamshire, United Kingdom
- Employment Type
- Contract
- Contract Rate
- £600/day
management practices, ensuring services are delivered effectively, consistently, and in alignment with organisational and customer requirements. This is a senior leadership role requiring strong stakeholder engagement, operational oversight, and a proven track record in large-scale IT service environments. Key Responsibilities Lead and develop a Service Management team … standards Define and deliver the IT Service Management strategy and continuous improvement roadmap Act as a senior escalation point for service issues and stakeholder concerns Oversee service performance, reporting, and customer satisfaction metrics Ensure ITIL-aligned processes are embedded and continuously improved Lead on service design input into ...