1 of 1 Contract Supplier Management Jobs in the South East

28days to start off with which increases to 33days after 12weeks. About the Role: We are seeking a dynamic and experienced Service Delivery Lead to provide day to day management and support to the IT Operations & Service team . The ideal candidate will have a strong background in Operations management, supplier management, end user support services … networks, cloud services, and end-user support. Manage MSP relationships, ensuring performance while identifying opportunities to in-source key functions. Ensure service quality through effective incident, problem, and change management (aligned to ITIL). Governance to ensure service is delivered in alignment with agreed KPI's and SLA's cross internal and external delivery partners. Maintain system performance, availability … extra mile to deliver expected outcome Experience of providing out of hours support for high severity incidents Exposure to "follow the sun" support models Effective team leadership and stakeholder management skills. Strong commercial awareness and problem-solving ability. Desirable: Strong experience of working with Agile delivery methods and practices Personal Attributes Able to handle high-stakes operational challenges and More ❯