4 of 4 Contract Target Operating Model Jobs in the South East

Experience & Skills: Must have: 10+ years in cyber resilience/cyber programme delivery/operating model change in large, regulated enterprises (CNI preferred: water, energy, utilities, transport, healthcare). Exceptional communication: storytelling, exec decks, clear visuals, concise decision papers. Highly organised, proactive, outcome driven; adept at prioritisation … ready insights, and orchestrate the governance integration and operating rhythm that enables measurable improvements to Thames Waters digital resilience posture. Key Responsibilities: Strategy & TOM Enablement Governance Integration & Operating Rhythm Digital Resilience Op-Model Factory (DROF) Stakeholder Engagement & Comms Regulatory Alignment & Reporting MVB Bizzdesign Integration Support ...

supporting large-scale transformation programmes within customer service, contact centre, or customer operations environments. Strong background in customer journey analysis, process re-engineering, and target operating model design. Experience working with CRM and contact centre platforms, ideally Salesforce and/or Amazon Connect (or equivalent). Experience … operating in Agile delivery environments, supporting squads through sprints and releases. Exposure to AI tools, conversational analytics, speech-to-text, or intelligent routing. Professional Business Analysis certification desirable (BCS, IIBA, Agile BA). Location: Berkshire Hybrid: 1-2 days per week in the office/remainder days working from ...

play a key role in a large-scale organisational transformation focused on significantly improving enterprise data capabilities. This role will shape the target data architecture, enable modern data platform adoption, and support the delivery of trusted, scalable, and governed data products across the organisation. Working closely with engineering, analytics … across delivery teams. Key Responsibilities Define and deliver the enterprise data architecture vision as part of a major data and digital transformation programme. Design target-state architectures for data platforms, including data lakes, warehouses, integration layers, and analytics capabilities. Establish architectural standards and patterns for data modelling, metadata management ...

where they look at their client onboarding/customer service desk experience for the future, you will help support what good looks like, new target operating models, process change and transition plans. This client works within an Agile framework, so experience around scrum/sprint ways of working ...