3 of 3 Contract Ticket Management Jobs in the South East

road vehicles, all equipped with state-of-the-art technology, for a contract opportunity. If you have a background Data Analytics and using Ticket Management systems, this could be the role for you! Responsibilities of the Technical Officer include: * Use ticket management tools to understand … service requests raised by design team and take action * Monitor the incident tickets in the incident management system and track them through to closure * Utilise analytical tools to understand the anomalies or trends and find the root cause * Use advanced MS Excel techniques including Power Query, Power Pivot ...

cross-functionally with design, quality, and engineering teams while developing your analytical and technical skillset. Key Responsibilities Manage and respond to service requests using ticket management systems Monitor and track incident tickets through to resolution Analyse data to identify trends, anomalies, and root causes (including … responses and clear communication of issues Provide technical support to offshore call centre teams Skills & Experience Required Degree-qualified (or equivalent experience) Experience using ticket management tools (e.g. ServiceNow preferred) Strong Excel skills, including advanced functions and data tools Familiarity with Power Platform tools (Power BI, Power Query ...

till 30-Jun-26 Working Days : Monday to Friday onsite Shifts : 8:30 AM to 5:00 PM Key Responsibilities: Queue ticket management of tickets assigned to their Hub Hub Stock management including asset management of kit in/out (Scan items in/… locations) as per contract Effective Management of disposals that go through their Hub as per contract Triage and perform hardware repairs of 'in Warranty kit' and liaise with vendors for parts and returns as per contract Locker replenishments where appropriate as per contract Highlight potential issues with service/ ...