Complaints & Data Officer
Kingston Upon Thames, Surrey, South East, United Kingdom
Job Switch Ltd
Role purpose The Council is focused on delivering the best possible outcomes for its communities. To do this the Council needs employees who thrive in an agile and networked organisation and who can support continuous improvement within a constructive organisational culture. The role reports directly to the Housing Register and Rehousing Manager, responsible for the collation of data and statistics … required by Accommodation Services and respond to complaints from households in temporary accommodation and other stakeholders (members, Councillors, etc..)To lead on Freedom of Information enquiries and responses to data requests from other relevant parties, as appropriate. To collate and run reports for the Accommodation Services using appropriate ICT data software. Key activities Performance ? Works with manager and colleagues to … define outcomes, set targets and monitor performance, within a culture of continual improvement ? Supports operational plans to ensure that the resources within the teams are used to best effect and impact Customers and Partners ? Builds strong internal and external working partnerships to enable the service to be delivered in an outcome-focused and efficient way ? Supports Kingstons commitment to community More ❯
Employment Type: Contract
Rate: £17.55 per hour
Posted: