Contract Service Manager Jobs in South Wales

1 to 1 of 1 Contract Service Manager Jobs in South Wales

Service Delivery Manager

Newport, Gwent, Wales, United Kingdom
Guidant Global
Overview of the role The role of Service Delivery Manager (SDM) will encompass a wide range of tasks including but not limited to, providing a high level of service that meets all customer requirements and individual contractual obligations within budget constraints. The SDM will be responsible … for leading a new client relationship while also building and maintaining internal stakeholder relationships. Responsibilities The Service Delivery Manager role would suit an individual who is able to adapt to a fast-paced environment while maintaining high standards to support our customers. The successful candidate will need … Act as a primary customer contact and point of escalation * Produce monthly, quarterly and annual reports for internal and external use * Oversee and manage Service Levels (SLAs & KPIs) * Work across multiple projects with changing priorities * Undertake financial responsibility for allocated contracts * Management of Incident/Problem/Change Management more »
Employment Type: Contract
Rate: Up to £54.05 per hour + Inside IR35, PAYE available
Posted:
Service Manager
South Wales
25th Percentile
£161
Median
£163
75th Percentile
£164