7 of 7 Contract Customer Service Jobs in the South West

term contract for an initial 6-month period with likely extension.The successful candidate will have a track record of leading IT services teams, achieving KPIs and SLAs and managing service improvements resulting in a first-class customer experience. Responsibilities Lead and manage a team of 5-7 engineers to deliver the required contractually compliant service to the … customer(s) Lead Daily calls with support team to ensure issues are identified and managed appropriately Engage with client service managers and customer stakeholders to ensure service is running smoothly Use reporting to understand data and performance indicators to drive service improvement Use data and key relationships to forecast future resource requirements Work with client … to ensure resources and skill levels are fit for purpose Work with the service delivery lead, other service team leaders and internal operational teams Identify, record and manage issues to improve processes and service Manage escalations and engage appropriate teams through to successful resolution Manage formal complaints and dissatisfied users Suggest and support new processes, changes to More ❯

Job summary Service Desk Analyst Are you passionate about delivering exceptional IT support and ensuring seamless user experiences in a Medical environment? We are looking for a proactive and customer-focused Service Desk Analyst to join our strong IT team. In this role, you will be the first point of contact for technical issues, providing timely and … Person Specification Qualifiactions and training Essential Educated to A - C GCSE standard or equivalent., e.g., City and Guilds, NVQ3 etc Desirable ITIL Qualification Knowledge and Experience Essential Providing a customer service function Knowledge of Microsoft Office Software Proven IT system administration skills Desirable Experience with NHS systems and processes Theoretical and practical knowledge of personal computers and their … major components to an intermediate level, e.g., able to replace items such as memory and expansion cards. Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known More ❯

Field Service Engineer/Break-Fix Engineer Multiple UK Locations | Flexible Hours (Day & Evening Work Available) We are looking for reliable and experienced IT Field Service Engineers to join our nationwide team, supporting customer sites across the UK. This is a hands-on, field-based role where you’ll be travelling to client locations to deliver IT … break-fix support, installations, upgrades, and general maintenance of hardware. You’ll be the face of our service, so professionalism, technical knowledge, and great communication are key. The role offers variety, independence, and the chance to work across different industries and customer environments. What you’ll do: Attend customer sites to carry out IT break-fix, installations … and upgrades Diagnose and resolve hardware issues efficiently to minimise downtime Deliver excellent customer service, keeping clients updated throughout Accurately record and report all tasks carried out Work flexibly across day or evening shifts, depending on customer needs What we’re looking for: Previous experience in a field-based IT support or break-fix role Strong troubleshooting More ❯

Days a week onsite) Role Overview: We are seeking an experienced and proactive 2nd Line Engineer to join our IT team. The successful candidate will handle technical incidents, service requests, and small-scale project work from our team of 130 staff based in Bristol. This role requires strong technical knowledge of Windows client environments, Microsoft 365 services, and device …/application management with Intune. The engineer will support business users across the organisation, ensuring high levels of customer service and system reliability. Key Responsibilities: - Provide 2nd line support for incidents and requests, ensuring timely resolution in line with SLAs. - Troubleshoot, diagnose, and resolve issues across Windows client devices, networking, and Microsoft 365 services. - Administer and manage Microsoft … system improvements, including deployments and upgrades. - Ensure systems and services remain secure, resilient, and compliant with IT policies. Skills troubleshooting windows networking office 365 configuration application support server support service desk product design engineering intune ticket resolution change management active directory Systems engineering Employee Value Proposition BAU Job Title: 2nd Line Support Location: Bristol, UK Rate/Salary: 200.00 More ❯

stuff we're potentially looking for: Valid Security Clearance (SC) is mandatory. Proven experience in IT support, preferably in early-life or post-deployment environments. Strong verbal communication and customer service skills. Ability to troubleshoot common desktop, laptop, and software issues remotely. Familiarity with workflow and ticketing systems. Reliable internet connection and professional remote working setup. Ability to More ❯

experience +Previous PC Build or Deskside experience with Windows 11 +SC clearance Day-to-day activities will include resolving a wide variety of desktop software and hardware incidents and service requests, whilst minimising disruption and providing first-class customer service. Primary role requirements: Responsible for maintaining and promoting highest level of service to the client. Adhering to … technical standards, service delivery processes and ensuring service delivery is both cost effective and efficient Provide 1 st and 2nd Line support for Incidents and Catalog requests Desktop/Laptop/VDI - build, configuration, and deployment to end users PABX administration and support. Supporting Win11 issues, Hardware, Testing capability Assist with software installation/deployment Software and hardware … challenging SLA's and follow escalation paths to the leadership team and product specialists and 3rd parties promptly when require Smartphone support (InTune) Local network cable patching Assisting with customer projects on ad-hoc basis Create and update procedural documentation Skills and experience required: We are looking for a self-motivated team player with good technical and interpersonal skills. More ❯

+ PC Build, Desktop Support to 2nd Line Level + Windows 11 Day-to-day activities will include resolving a wide variety of desktop software and hardware incidents and service requests, whilst minimising disruption and providing first-class customer service. Primary role requirements: Responsible for maintaining and promoting highest level of service to the client. Adhering to … technical standards, service delivery processes and ensuring service delivery is both cost effective and efficient Provide 1 st and 2nd Line support for Incidents and Catalog requests Desktop/Laptop/VDI - build, configuration, and deployment to end users PABX administration and support. Supporting Win11 issues, Hardware, Testing capability Assist with software installation/deployment Software and hardware More ❯