6 of 6 Contract Customer Service Jobs in the South West

resolve helpdesk tickets within agreed SLAs Troubleshoot Microsoft 365, Windows and software-related issues Escalate more complex technical issues where required Deliver exceptional customer service to users across the business Support the day-to-day operation of the IT Helpdesk About You We're looking for someone … passionate about IT and enjoys solving problems. You'll ideally have: Previous IT Helpdesk, Service Desk or IT Support experience (or a relevant IT qualification with strong customer service experience) Good working knowledge of Microsoft 365 (Outlook, Teams, Word and Excel) Excellent communication and interpersonal skills ...

associated controls. Commissioning, testing, and optimising BMS systems to ensure they are operating efficiently. Making minor software and control strategy adjustments where required. Completing service reports and keeping accurate maintenance records. Ensuring all work is carried out safely and in line with company procedures. Providing excellent customer service … Management Systems and HVAC controls. Strong fault-finding and problem-solving skills. Able to work independently and manage your own workload. Good communication and customer service skills. Full UK Driving Licence (essential). Working Hours Flexible working between 7:00am and 7:00pm , Monday to Friday. Occasional evening ...

vital network operations within a dynamic environment. What you'll be doing: Monitor and report on all network components to ensure optimal performance Process customer service requests efficiently Create and deploy configurations for new network services Collaborate with Service Management and Customer Authority to deliver seamless … services Provide technical support to Managed Service Providers (MSPs) Maintain accurate network diagrams and documentation Assist with annual Crypto Key Fill procedures Update and maintain the Configuration Management Database (CMDB) Offer technical on-call support out of hours on a 1 week in 4 basis What you'll bring ...

proactive Helpdesk Coordinator to join our clients team. In this role, you will be the main point of contact for a portfolio of customer accounts. Working alongside our Helpdesk Supervisor, you will handle daily administrative tasks, track inventory, and ensure our service contracts run smoothly. Key Responsibilities Customer Support: Manage a dedicated portfolio of client accounts and deliver excellent customer service. Daily Operations: Complete daily tasks and administrative duties to meet team goals and KPIs. Inventory Tracking: Monitor stock and inventory levels according to contract requirements. Compliance & Quality: Follow standard processes to keep our operations organized ...

with shared mailboxes, distribution lists and mailbox permissions Excellent organisational skills and attention to detail Ability to manage multiple priorities effectively Strong communication and customer service skills Desirable Experience with Microsoft Dynamics 365 Business Central Previous involvement in IT project work Experience supporting users within a multi-site … environment Understanding of retail or customer-focused business operations What We're Looking For: We're looking for someone who can hit the ground running and quickly become a valuable member of the team. The successful candidate will be: Proactive and self-motivated Highly organised and detail-oriented Comfortable ...

Line System Administrator Responsibilities Provide 2nd and 3rd Line support for secure infrastructure and user services. Monitor systems and respond to incidents through the service management toolset. Configure, troubleshoot, and resolve infrastructure and network faults. Support Windows Server, Active Directory, VMware, Exchange, and core infrastructure technologies. Perform user administration … Windows log files and diagnose technical issues. Support network technologies including routing, switching, Firewalls, MPLS, and BGP. Deliver existing implementation solutions and contribute to service improvements. Participate in shift work where required. 3rd Line System Administrator Skills and Experience Experience providing 2nd or 3rd Line infrastructure support. Strong knowledge ...