3 of 3 Contract Incident Management Jobs in the South West

provide operational support across a range of critical applications deployed on a common platform within a secure government environment. The role involves monitoring incident management queues, performing first-line investigation, applying initial remediation, and contributing to the rollout of system enhancements and patches.Key Responsibilities Provide … support for a range of production IT services and critical applications. Monitor incident management queues and respond in line with service expectations. Perform initial technical triage and implement authorised remediation steps. Assist technical teams with deployment of enhancements, configuration updates, and patches. Produce high-quality documentation and communicate ...

ITIL-aligned standards across the service lifecycle. This is a high-impact role within a complex and secure environment, suitable for a confident Service Management professional who thrives on structure, ownership, and assurance. Key Responsibilities Lead and manage all aspects of Service Transition for new and modified services entering … ensuring consistency and compliance across transition activities. Facilitate service acceptance checkpoints, stakeholder reviews, and go/no-go decision forums. Ensure accurate control and management of Configuration Items, assets, documentation, and change activity. Provide expert Service Management guidance across full service lifecycle processes. Experience Required Significant, recent experience ...

Ensure platform resilience, performance, availability and cost optimisation Embed security and compliance best practices into platform design (IAM, networking, policies) Troubleshoot platform issues, support incident resolution and drive root cause analysis Contribute to platform documentation, standards and continuous improvement initiatives Essential Skills & Experience: Strong hands-on experience … services, particularly EKS, EC2, VPC, IAM, RDS, S3, CloudWatch Proven commercial experience with Kubernetes in production environments Strong Terraform experience (module design, state management, best practices) Experience working with containerisation (Docker) CI/CD tooling experience (e.g. GitHub Actions, GitLab CI, Jenkins, ArgoCD) Solid Linux fundamentals and scripting experience ...