2 of 2 Contract Incident Management Jobs in the South West

the daily check list and report any issues to the Service Desk Manager Proactively reporting any potential improvements in processes or procedures to the Service Desk Manager/Operations Management Report any potential security risks using the directed authority processes as soon as possible Conduct account management and processing in line with authority access management procedures particularly … Base Skype Managing incidents within the system environment and across specified system boundaries Receiving and provisioning user accounts using bespoke system tooling Supporting the Continual Service Improvement of existing Incident management processes and procedures Supporting, and deputise for, the Service Operations Service Desk Manager Support the production and distribution of Management Information from Service Management Tooling. More ❯

community. The Service Desk Manager is responsible for leading and managing the ICT Service Desk team, ensuring delivery of high-quality support services and customer satisfaction. The role oversees incident and request handling, drives service improvements, and maintains documentation, policies, and procedures. The manager will also support service transition, financial planning, and liaise with internal teams and third-party … causes of incidents, and implement service improvement plans. Monitor and manage costs associated with service delivery. Maintain security standards and ensure information confidentiality. Duties and Tasks Ensure adherence to incident management and escalation procedures. Proactively resolve system problems; investigate patterns and trends to prevent recurrence. Manage service catalogues and ensure all supported services are documented and current. Monitor … and act as a single point of contact for escalations. Coordinate configuration changes, system upgrades, and maintenance with minimal service disruption. Maintain strong compliance with ITIL and IT Service Management (ITSM) best practices. Skills and Experience Strong experience managing a busy ICT service desk in a multi-channel environment. Knowledge of IFS Assyst (ITSM) - desirable In-depth understanding of More ❯