2 of 2 Contract Inclusive Design Jobs in the South West

deliver high-quality digital services that improve efficiency, accessibility, and operational effectiveness across the organisation. The opportunity You will join a newly established digital design team tasked with digitising a portfolio of existing print-and-post services. Working alongside an experienced digital forms delivery function, you will play … journeys that enable users to complete tasks accurately and efficiently. Develop interaction designs informed by user needs, evidence, and organisational objectives. Produce prototypes and design artefacts to support service development and stakeholder engagement. Apply accessibility principles to ensure services are inclusive and compliant with relevant standards. Collaborate closely ...

service is grounded in real user needs and aligned to NHS standards. Key Responsibilities Lead end to end user research activities throughout discovery Design research plans aligned to programme objectives Conduct qualitative research including interviews, usability testing and contextual enquiry Engage a broad range of users including clinical, operational … artefacts such as research reports, personas, journey maps and service blueprints Work closely with Product Managers, Designers and Business Analysts to shape future state design Present findings confidently to senior stakeholders and governance forums Essential Experience Proven experience as a User Researcher within the NHS Experience delivering research within ...