3 of 3 Contract Performance Metrics Jobs in the South West

requirements and agreed service level agreements (SLAs) are met Conduct a release process from testing to quality assurance of products and services Monitor and report on release process and performance of services Ensure that all relevant release and performance documentation and other materials are up to date and accurate Support the development of plans, procedures and policies. Duties … Ensure that documentation and other materials are up to date and accurate Monitor the release process to identify and address any issues or risks Analyse and report on release performance metrics Collaborate with key stakeholders to ensure that all requirements are met Maintain a thorough understanding of the product, services and its features, as well as the needs … and preferences of customers Monitor service levels and the performance of the services, and ensure that they meet the agreed service level agreements (SLAs) Identify service issues or problems with the services provided, and work with other teams to resolve them Analyse service data related to the performance of the services provided and identify trends and patterns that More ❯

meet regulatory and internal compliance requirements. Incident and Problem Management: Oversee incident response and root cause analysis related to build and release operations, ensuring timely resolution and preventative measures. Performance Monitoring and Optimization: Monitor build and release performance metrics and implement optimizations to improve efficiency and reliability. Stakeholder Collaboration: Work closely with cloud, application, and security teams More ❯

approach and the ability to navigate both technical and business environments. This role sits within a complex, regulated organisation, where multiple teams and stakeholders are involved across data, compliance, performance monitoring, and reporting workstreams. The client values pragmatism over process — this is not a textbook Agile environment, so we’re looking for someone who can flex their approach, manage … with Product Owners, Business Analysts, and Technical Leads Proactively manage dependencies, risks, and issues Work with stakeholders to ensure transparency, visibility, and shared understanding Track progress against KPIs and performance metrics, where applicable Support backlog refinement, ensuring user stories are clear and actionable Contribute to a culture of continuous improvement without forcing rigid frameworks Key Requirements: Proven experience … or working within regulatory delivery Excellent stakeholder management skills – you’ll need to engage with technical teams, business leads, and governance functions alike Experience supporting or delivering KPI/performance monitoring solutions Comfortable working with mixed-skill teams and collaborating with Business Analysts Confident navigating ambiguity and managing competing priorities Eligible to undergo SC clearance (must have lived in More ❯