IT service procedures. - Maintain a high standard of customer service by providing regular updates throughout incident and request management. - Take ownership of issues, conduct rootcauseanalysis, and implement temporary or permanent fixes. Escalate when necessary. - Investigate and resolve a wide range of technology and telephony issues. More ❯
IT service procedures. - Maintain a high standard of customer service by providing regular updates throughout incident and request management. - Take ownership of issues, conduct rootcauseanalysis, and implement temporary or permanent fixes. Escalate when necessary. - Investigate and resolve a wide range of technology and telephony issues. More ❯
provisioning, reducing manual interventions. Implement and maintain security protocols, ensuring compliance with regulatory standards and best practises. Lead the resolution of platform outages, conducting rootcauseanalysis and implementing preventive measures. Collaborate with QA engineering, DevOps, and IT operations to integrate solutions and troubleshoot issues. analyse current More ❯
