Major Incident Manager
Sheffield, South Yorkshire, United Kingdom
Square One Resources
resolution progress. Escalate complex or high-impact incidents to technical or business teams with full diagnostic context. Analyse incident trends and root causes to drive continuous service improvements. Required Skills/Experience The ideal candidate will have the following: Proven experience in major incident management, ideally within the financial services sector. Strong knowledge of regulatory and operational requirements (FCA … communicate across technical and non-technical stakeholders. Experience in a shift-based or 24/7 operational support model. Proficiency in ITSM tools such as ServiceNow and Jira. Strong analytical, problem-solving, and decision-making skills. Desirable Skills/Experience Although not essential, the following skills are desired by the client: Experience mentoring and training teams in … incident management best practice. Exposure to global financial operations and cross-border compliance requirements. Previous experience with backlog management and service resilience programmes. Strong stakeholder engagement skills with senior leadership in high-pressure environments. If you are interested in this opportunity, please apply now with your updated CV in Microsoft Word/PDF format. Disclaimer Notwithstanding any guidelines given More ❯
Employment Type: Contract
Rate: £550 - £626/month
Posted: