2 of 2 Contract Performance Metrics Jobs in South Yorkshire

ways of working across the team. This role sits at the intersection of engineering, delivery, and platform improvement, with a strong focus on performance, automation, and operational excellence. Key Responsibilities Lead a cross-functional engineering pod delivering platform and automation outcomes Provide technical leadership and oversight across vendor product … activities Drive delivery across major upgrades, complex change initiatives, and 3rd line engineering support Collaborate with Product Owners, Architecture, and wider stakeholders Improve platform performance, resilience, and operational efficiency Define and track engineering performance metrics to drive continuous improvement Build team capability through coaching, mentoring, and embedding ...

Recruitment is recruiting a Retention & Renewals Manager for a global SaaS organisation in Sheffield. This leadership role focuses on driving customer retention, managing renewals performance, and reducing churn , while leading a customer-facing team delivering measurable customer value. Key Responsibilities Lead, coach, and develop a team … customer-facing staff Drive retention and renewals strategy to minimise churn and maximise renewals Manage renewal pipelines and proactive customer engagement Monitor performance metrics and use customer insight to improve outcomes Work closely with Sales, Product, Marketing, and Support teams Candidate Requirements Background in Retentions or Renewals ...