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Upgrade Coordinator - Windows 11 Programme Section: Customer Experience Location: Highfield Campus Salary: £31,236 to £35,608 per annum Full-Time, Fixed-Term for 12 months Closing Date: Wednesday 10 September 2025 Reference: 3188925JF Are you highly organised, a great communicator, and passionate about helping people get the best from their technology? Were looking for a proactive Upgrade … hand behind the scenes, making sure staff and labs across the University receive new, compatible laptops and desktops smoothly and on time. This is an exciting opportunity to combine customer interaction, project coordination, and team support all while contributing to a major change programme that impacts thousands of staff and students. About the role Based at our Highfield Campus … technicians have the equipment they need, and following up with customers to make sure everything is working as expected. This role is perfect for someone who enjoys variety balancing customer service, project coordination, and administrative tasks in a dynamic environment. What youll do - Contact customers to arrange laptop and desktop replacements, taking into account their needs and availability. - Plan More ❯